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Lodge Coordinator

Lu'ma Native BCH Housing Society
Vancouver, BC

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Détails du poste

Temporaire | Temps plein
Il y a 5 jours

Avantages

Jours fériés payés
REER

Compétences

Hospitalité
Permis de conduire de classe 5
Gestion des opérations
Audit financier
Microsoft Office
Certificat de premiers soins de base
Hôtellerie
Affaires
Hôtellerie

Description complète du poste

Job Posting ID:

E-LC-260619-01

Job Title:

Lodge Coordinator

Employment Type:

Full-time, Temporary

Location:

1254 E 8th Ave, Vancouver, BC V5T 1V2.

This role is to be performed onsite. Remote or hybrid work arrangements are not available for this position.

Schedule:

8:30am to 5:00pm, Mondays to Fridays

Work Hour:

40-hour work week

Pay:

$69,631.43 per annum. (plus a percentage in lieu of Statutory and Lu’ma Paid holidays, Vacation, Benefits and Optional RRSP as per the COPE 378 Collective Agreement.)

Union:

This position requires union membership.

Posting Date:

2026-06-19

Closing Date:

Until the position is filled.

About Lu’ma

Lu’ma is a Coast Salish word for “new beginnings.” Lu’ma offers a wide range of programs, services and other initiatives aimed at alleviating poverty, improving the overall health of the urban Indigenous community and responding to the evolving needs of Indigenous peoples.

Job Summary

Under the direct supervision of the Director of Corporate Development, the Aboriginal Patients Lodge (APL) Coordinator is responsible for the overall administration, operations, and service delivery of the Aboriginal Patients Lodge. The Lodge Coordinator ensures a safe, culturally respectful, welcoming, and supportive environment for Indigenous patients and families travelling to Vancouver for medical services and lodging through the APL program.

The Lodge Coordinator provides operational oversight of staffing, guest services, housekeeping, facility coordination, financial administration, and program support. The role ensures an exceptional client and family experience grounded in cultural safety, dignity, compassion, and professionalism.

Responsibilities

· Oversee the day-to-day operations of the Lodge to ensure efficient, safe, and high-quality service delivery.

· Ensure guests and families receive culturally safe, trauma-informed, respectful care and hospitality.

· Monitor occupancy, check-in and check-out, and service flow to support operational effectiveness.

· Respond to and resolve guest concerns, complaints, and operational issues in a timely and professional manner.

· Foster a respectful, inclusive, and culturally safe workplace culture that supports employee engagement and accountability.

· Ensure compliance with organizational policies and procedures, health and safety requirements, privacy legislation, and applicable regulatory standards.

· Participate in emergency preparedness, incident response, and business continuity planning.

· Foster a welcoming, healing, and culturally grounded environment for Indigenous patients and families.

· Ensure services reflect Indigenous cultural safety, humility, and trauma-informed practice.

· Support family-centered care and responsive service delivery.

· Build respectful relationships with guests, families, community partners, and health service providers.

· Support conflict resolution and de-escalation as required.

· Oversee housekeeping operations to ensure cleanliness, safety, and presentation standards are consistently met.

· Supervise the housekeeping team, including scheduling, staffing coordination, and day-to-day oversight to ensure adequate coverage and effective service delivery.

· Assist with and perform housekeeping duties as required to support operational needs and maintain service standards.

· Conduct regular inspections of guest rooms and common areas.

· Coordinate maintenance, repairs, and facility service needs with internal teams and external contractors.

· Ensure inventory control and supply management.

· Prepare, review, and submit invoicing related to Lodge operations and services.

· Perform reconciliation of accounts, ensuring accuracy and compliance with financial policies.

· Monitor expenditures and support budget tracking and reporting.

· Maintain accurate financial records related to Lodge operations.

· Liaise with finance teams to resolve discrepancies and support audit requirements.

· Develop and maintain strong working relationships with patient travel programs, health authorities, hospitals, and referral partners.

· Coordinate and liaise with patient travel services to support admissions, coverage verification, and billing alignment.

· Support efficient client intake and discharge processes in collaboration with external partners.

· Advocate for smooth service integration to ensure patients and families experience seamless access to accommodation and supports during medical travel.

· Prepare operational, occupancy, staffing, and service reports as required.

· Maintain accurate records related to incidents, inspections, staffing, and operational activities.

· Support continuous quality improvement initiatives.

Other related duties.

Qualifications

· Diploma or degree in business administration, hospitality management, health administration, or related field.

· Occupational First Aid (or equivalent) Certificate and Non Violence Crisis Intervention/Mandt Certificate.

· Minimum three (3) years working experience in hospitality or hotel management.

· Experience in financial administration, invoicing, and reconciliation required.

· Experience working with patient travel programs considered an asset.

· An equivalent combination of education and experience may be considered.

· Understanding of Indigenous cultures, values, and community engagement principles.

· Demonstrated knowledge of Indigenous cultural safety, trauma-informed practice, and the ability to foster inclusive and respectful environments.

· Knowledge of operational management and staff supervision.

· Strong relationship-building, collaboration, stakeholder engagement, and partnership-development skills.

· Strong organizational, planning, analytical, and problem-solving skills, with the ability to manage competing priorities.

· Demonstrated integrity, sound judgment, professionalism, and the ability to make ethical and informed decisions.

· Excellent communication, facilitation, conflict resolution, and interpersonal skills.

· Ability to foster teamwork, collaboration, and positive working relationships within a multidisciplinary environment.

· Ability to deliver high-quality, client-centered services and promote continuous service improvement.

· Proficiency in Microsoft Office and administrative systems.

· Some physical activity including walking, standing, and light lifting.

· A valid class 5 BC Driver’s License, a reliable personal vehicle for work use, and a satisfactory driving abstract, and Business Class auto insurance with a minimum of $3 million liability coverage.

This position is open to all applicants. All positions are subject to a Vulnerable Sector Criminal Record clearance.

Application Process

You must follow the instructions to submit your application with the exact subject line. A complete application will consist of your up-to-date resume and letter of interest. Incomplete applications may not be considered.

1. Please submit your resume and a letter of interest to: [email protected]

2. Subject line: E-LC-260619-01 (must be exactly the same).

3. Application deadline: Until the position is filled.

Please note that only qualified candidates will be shortlisted for interviews.

Pay: $69,631.43 per year

Work Location: In person

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : staffing coordinator (surrey, bc)

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