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Water Damage Scheduler - Restoration

Phoenix Restorations
Coquitlam, BC

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Détails du poste

Permanent | Temps plein
Il y a 1 jour

Avantages

Assurance Maladie Complémentaire
Événements d'Entreprise
Programme d'Aide aux Employés
Assurance Vision
Assurance Vie

Compétences

Service à la clientèle
Restauration de bâtiment
Saisie de données
Sens de l'organisation
Dactylographie
Compétences en communication

Description complète du poste

Position Overview

The Water Damage Scheduler is responsible for coordinating and dispatching crews for emergency and non-emergency restoration jobs. This role requires strong organizational skills, the ability to multitask in a fast-paced environment, and clear communication with technicians, project managers, and clients to ensure efficient job execution.

Key Responsibilities

Scheduling & Dispatching

Coordinate and schedule water damage technicians for daily jobs (25+ staff)
Dispatch crews promptly to meet response time targets
Adjust schedules in real time due to emergencies, staff availability, or priority changes
Reassign crews and prioritize large-loss jobs as needed
Assign staff based on skillset and job requirements
Create and maintain project schedules for both small and large losses

Communication

Communicate schedules, updates, and changes to technicians, project managers, and management
Act as the primary point of contact for homeowners, building managers, and clients
Confirm appointments and provide clear expectations on arrival times and next steps
Respond to emails and phone inquiries in a timely and professional manner
Participate in team meetings and provide feedback or updates

Job Coordination & Tracking

Track all jobs and updates daily using spreadsheets and internal systems
Maintain accurate data entry and documentation, including uploading job-related files
Provide work orders and job specifications to technicians
Monitor technician updates and schedule follow-up visits as required
Ensure daily updates, including photos and job progress, are received and recorded

Operational Support

Work closely with the Water Damage Manager/Assistant Manager to ensure crews have necessary tools and materials
Verify job details, site access, and required resources before dispatch
Provide project managers with schedules and estimated timelines for job completion
Ensure safe work practices are followed on all jobs

Customer Service & Problem Solving

Answer client questions regarding equipment, demolition, timelines, and emergency processes
Handle high-pressure situations professionally, especially during large losses or after-hours emergencies
Manage sensitive information, including customer keys and private data, responsibly

Qualifications & Skills

Previous experience in scheduling, dispatching, or customer service (restoration/construction industry preferred)
Knowledge of water damage restoration processes is an asset
Strong organizational and multitasking abilities
Excellent verbal and written communication skills
Ability to work in a fast-paced, high-demand environment with frequent interruptions
Strong problem-solving skills and attention to detail
Ability to remain calm and professional under pressure
High level of accuracy and strong work ethic
Ability to work independently and as part of a team
Adaptable and flexible with changing priorities

Work Environment

Fast-paced, high-pressure environment with frequent schedule changes
Requires constant communication and coordination with multiple stakeholders
Involves handling emergency situations and time-sensitive decisions

Why work at Phoenix?

As a 2nd Generation Family business, we know that our people are everything. We want to set-up each of our team members to be as successful as they can be. We believe in a culture of mutual respect and accountability and we know the importance of work-life balance.

We believe in promoting from within and we provide a structured Development Pipeline to further your career in other areas of expertise. Our Team celebrates Quarterly Breakfasts, afternoon BBQ’s and fun staff events outside of the office

We provide full time work, comprehensive benefits and competitive pay.

We look forward to talking to you.

Pay: $50,000.00-$55,000.00 per year

Benefits:

Company events
Employee assistance program
Extended health care
Life insurance
Vision care

Application question(s):

Name of the last restoration company you worked for

Work Location: In person

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