25 meilleures offres (center director, surrey, bc) (à pourvoir)

Director, Call Center (Inside Sales)
Dunn Group —Vancouver, BC
- De 155 000 $ à 175 000 $ par an
- Temps plein
- Télétravail
- Vente
- Esprit d'analyse
- Baccalauréat
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il y a 2 jours
Regional Distribution Center Manager
Finning International Inc. —Surrey, BC
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- Travail hybride
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il y a 2 jours
Senior Project Manager or Project Director -Defence and Federal Facilities
GHD —Vancouver, BC
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Director, Direct Services
Downtown Eastside Women s Centre —Vancouver, BC
- De 97 000 $ à 113 000 $ par an
- Embauche urgente
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- Assurance Invalidité
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Senior Director, Event Technology I - Vancouver
Encore Global —Vancouver, BC
- De 85 284 $ à 104 473 $ par an
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Center Director- Code Ninjas
Code Ninjas - Maple Ridge —Maple Ridge, BC
- De 22 $ à 24 $ de l’heure
- Fins de semaine au besoin
- Certification RCR
- Microsoft Office
- Esprit d'analyse
- Réductions Tarifaires
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Human Resources Manager
Crown Packaging —Richmond, BC
- De 100 000 $ à 120 000 $ par an
- Temps plein
- Microsoft Excel
- Esprit d'analyse
- Baccalauréat
- Assurance Dentaire
- Programme d'Aide aux Employés
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Director, Supply Chain Operations
Pacific Coast Fruit Products Ltd. —Abbotsford, BC
- Temps plein
- Gestion des stocks
- Esprit d'analyse
- Amélioration continue
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Payroll & Benefits Administrator
Crown Packaging —Richmond, BC
- De 65 000 $ à 85 000 $ par an
- Temps plein
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Assurance Dentaire
- Assurance Vision
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il y a 8 jours
Clinical Nurse Specialist, Mental Health
Providence Healthcare —Vancouver, BC
- De 55,25 $ à 79,42 $ de l’heure
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Domestic Student Advisor & Recruiter
Private Career College —Vancouver, BC
- De 26 $ à 32 $ de l’heure
- Temps plein
- Logiciels de GRC/CRM
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- Sens de l'organisation
- Heures d'arrivée et de départ flexibles
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Center Director - Mathnasium Learning Centre
Mathnasium —Surrey, BC
- De 50 000 $ à 55 000 $ par an
- 8 Heures
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- Service à la clientèle
- Diplôme d'études secondaires
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Director of Operations & Service
Bosch Building Technologies —Vancouver, BC
- De 140 000 $ à 180 000 $ par an
- Temps plein
- PMP
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- Anglais
il y a 7 jours
Catering Coordinator, Match Day Only
FIFA —Vancouver, BC
- Contrat
- Microsoft Powerpoint
- Bilingue
- Microsoft Word
- Assurance Invalidité
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Manager, Community Engagement (BC)
IREN —Vancouver, BC
- De 120 000 $ à 135 000 $ par an
- Travail hybride
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- Assurance Invalidité
Lecturer
University of British Columbia —Vancouver, BC
- De 7 500 $ à 110 000 $ par an
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- Doctorat
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Executive Assistant
Fresh Tracks Canada —Vancouver, BC
- De 85 000 $ à 105 000 $ par an
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- Travail hybride
- Microsoft Powerpoint
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- Microsoft Excel
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Chief Executive Officer (CEO)
Comm100 Network Corporation —Vancouver, BC
- De 200 000 $ à 300 000 $ par an
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- Intelligence artificielle
Director, HR Business Partner
LifeLabs —Burnaby, BC
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Catering Coordinator, Match Day Only
FWC2026 —Vancouver, BC
- Contrat
- Microsoft Powerpoint
- Bilingue
- Microsoft Word
- Assurance Invalidité
- Assurance Dentaire
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Director of Education
Sylvan Learning - Newton, BC —Surrey, BC
- 8 Heures
- Microsoft Word
- Microsoft Excel
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- Assurance Dentaire
- Congés payés
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Wellness Advisor
University of British Columbia —Vancouver, BC
- De 7 283,75 $ à 10 474,08 $ par mois
- Fins de semaine au besoin
- Bilingue
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Enterprise Risk Management - Senior Director/Director, Workplace Safety & Health
Aritzia —Delta, BC
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- Temps plein
Senior Director, Inbound Marketing and Operations
Clio —Vancouver, BC
- De 191 000 $ à 286 400 $ par an
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- Travail hybride
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- Assurance Vision
Mental Health Services Manager (MHSM)
Vancouver Association for Survivors of Torture (VAST) —Vancouver, BC
- 35 $ de l’heure
- Temps plein
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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : center director (surrey, bc)

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Director, Call Center (Inside Sales)

Dunn Group
Vancouver, BC

Postuler rapidement

Détails du poste

Temps plein
Il y a 2 jours

Avantages

Congés payés

Compétences

Vente
Esprit d'analyse
Baccalauréat
Leadership
Compétences en communication
Marketing
Acquisition de clients

Description complète du poste

Director, Inside Sales Center (Remote)

Renewal by Andersen | British Columbia & Alaska

Build the Team That Turns Demand into Growth

Some leaders can manage a call center. The right leader can turn one into a growth engine.

At Renewal by Andersen, our Inside Sales Center (ISC) plays a critical role in how we grow. It is where customer interest becomes qualified appointments, where speed and quality matter, and where strong leadership directly impacts revenue.

We're looking for a Director, Inside Sales Center to lead this function through its next stage of performance and scale. This role is ideal for a proven contact center leader who knows how to develop people, improve conversion, optimize operations, and build a culture of accountability and continuous improvement.

You are not just a dashboard watcher. You are a builder.

You know how to identify what is holding performance back, strengthen operating rhythms, develop leaders, improve conversion, and help a team raise its standard. You can balance people, process, technology, and results while partnering across Marketing, Sales, Operations, HR, and IT to deliver measurable business growth.

If you've ever looked at a contact center and thought, "This operation could be stronger, smarter, faster, and more valuable to the business," this may be the opportunity for you.

The Opportunity

Our Inside Sales Center is responsible for converting thousands of marketing-generated opportunities into qualified appointments each year across British Columbia and Alaska.

As Director, ISC, you will lead a team of managers, supervisors, and agents responsible for inbound and outbound customer engagement, appointment generation, and lead conversion. You'll have the opportunity to shape strategy, improve performance, develop future leaders, and build a best-in-class inside sales organization.

This is a highly visible leadership role with direct impact on revenue growth, sales capacity, customer experience, and marketing performance.

What You'll Lead

Leadership & Team Development

Lead, coach, and develop managers, supervisors, and frontline agents
Build a culture of accountability, performance, coaching, and customer focus
Recruit, develop, and retain top talent
Create leadership development and succession plans
Drive employee engagement and retention initiatives

Contact Center Operations

Oversee daily inbound and outbound operations
Manage workforce planning, staffing models, scheduling, and forecasting
Improve operational consistency and execution
Optimize lead distribution, queue management, and customer response times
Ensure the ISC is aligned with evolving business needs and growth objectives

Revenue & Performance

Own and improve key contact center KPIs including appointment generation, lead conversion, outbound productivity, customer engagement, and overall sales performance
Partner with Sales and Marketing leadership to maximize lead quality, conversion rates, and return on marketing investment
Use data and analytics to identify trends, remove bottlenecks, and drive continuous improvement
Align appointment generation with field sales capacity and revenue goals

Technology & Process Optimization

Lead the optimization of contact center technology including Five9, CRM platforms, dialers, SMS tools, workforce management systems, and reporting platforms
Identify opportunities for automation and operational efficiency
Partner with IT and vendors to implement technology enhancements
Improve reporting, visibility, and accountability across the organization

Strategic Leadership

Collaborate closely with Marketing, Sales, Operations, HR, and IT
Present performance insights and recommendations to executive leadership
Support organizational change initiatives and business transformation efforts
Help shape the future direction of the Inside Sales Center

You'll Be a Strong Fit If You...

Have led high-volume inside sales, contact center, customer acquisition, or appointment-setting teams
Know how to lead through managers and supervisors
Understand both inbound and outbound sales environments
Have a track record of improving team performance, conversion, and productivity
Use data to make decisions but never lose sight of people
Care deeply about coaching, development, accountability, and culture
Are comfortable operating in a fast-moving, growth-oriented environment
Can partner effectively with senior leaders across multiple functions
Know how to create structure without slowing the business down
Want to build something better, not simply maintain what already exists

What We're Looking For

7+ years of leadership experience in a high-volume contact center, inside sales, or customer acquisition environment
3+ years leading managers and multi-level teams
Proven success improving conversion rates, operational performance, and revenue growth
Strong workforce management, forecasting, and operational planning experience
Experience with CRM platforms, dialers, workforce management tools, and contact center technologies
Strong analytical, communication, coaching, and change leadership skills
Bachelor's degree preferred; equivalent leadership experience will be considered

Why Join Renewal by Andersen?

Because this role matters.

The Inside Sales Center is a critical link between customer demand and company growth. The leader in this seat will have the opportunity to shape the team, strengthen performance, improve how we operate, and make a measurable impact on the business.

We are not looking for someone who simply wants to keep the phones running. We are looking for someone who knows how to build leaders, improve performance, and turn opportunity into results.

Compensation & Benefits

Base Salary: $155,000 - $175,000
Performance-Based Bonus Opportunity
Comprehensive health and wellness benefits
Retirement savings programs
Paid time off and holidays
Remote work environment
Significant opportunity for growth and executive visibility

If you're ready to build, lead, and transform a high-performing Inside Sales Center, we'd love to talk.

Postuler rapidement

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : center director (surrey, bc)

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