7 meilleures offres (booking agent, surrey, bc) (à pourvoir)

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Guest Service Agent
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Hotel Front Desk Supervisor

Clarion Hotel & Conference Centre
Abbotsford, BC

Postuler rapidement

Détails du poste

Temps plein
Il y a 1 jour

Avantages

Réductions Tarifaires
Congés payés
Stationnement sur place

Compétences

Microsoft Word
Hospitalité
Microsoft Excel
Microsoft Outlook
Anglais
Microsoft Office
Expérience en supervision
Réception
Service aux visiteurs
Leadership
Compétences en communication
Hôtellerie

Description complète du poste

Front Desk Supervisor

Department: Front Desk
Reports To: Front Office Manager

Position Overview

We are seeking a motivated and service-driven Front Desk Supervisor to support the daily operations of our Front Office. This leadership role assists in overseeing Front Desk, Guest Services, Reservations, and Night Audit functions, ensuring a seamless and exceptional guest experience.

The Front Desk Supervisor works closely with the Front Office Manager to provide hands-on leadership, support team development, resolve guest concerns, and uphold operational standards. This is an ideal opportunity for a hospitality professional looking to grow into a leadership role within a dynamic hotel environment.

Key Responsibilities

Front Office Operations

Assist in managing day-to-day Front Office operations, including Front Desk, Guest Services, and Reservations
Monitor check-in and check-out processes to drive efficiency and enhance guest satisfaction
Review daily arrivals, VIP guests, group bookings, and special requests to ensure all needs are met
Manage overbooking situations and coordinate guest relocations when necessary
Track group cut-offs, events, and reservation activity
Maintain front desk equipment, supplies, and inventory
Oversee cash handling, billing accuracy, direct billing accounts, and shift reporting
Prepare reports, logs, and spreadsheets using Microsoft Excel and Teams

Leadership & Team Development

Supervise, train, coach, and support Front Desk team members
Assist with scheduling and ensure proper staffing levels
Foster a positive, professional, and team-oriented environment
Provide ongoing feedback and support employee development
Address employee concerns and handle disciplinary matters professionally
Act in the absence of the Front Office Manager

Guest Service Excellence

Deliver and maintain the highest level of guest service
Handle guest inquiries, concerns, and escalations promptly and professionally
Resolve complaints effectively and implement preventative solutions
Engage with guests to gather feedback and enhance service standards
Ensure VIP services and special requests are executed flawlessly
Promote the hotel’s loyalty/rewards program
Support upselling initiatives to maximize revenue opportunities

Communication & Coordination

Work closely with Housekeeping, Maintenance, and other departments
Maintain clear communication across all teams and leadership
Serve as a key liaison between departments
Ensure compliance with brand standards, policies, and procedures

Operational Support

Perform Front Desk Agent and Night Auditor duties as needed
Be flexible to work a variety of shifts (mornings, evenings, overnight, weekends, and holidays)
Provide shift coverage based on operational needs, including sick calls
Oversee Housekeeping operations in the absence of the Housekeeping Supervisor

Safety & Compliance

Ensure adherence to all hotel policies, safety standards, and procedures
Follow emergency protocols when required
Maintain a clean, organized, and professional Front Office and public areas

Qualifications

Minimum 2 years of Front Desk experience in the hospitality industry
Previous supervisory or leadership experience is an asset
Strong knowledge of Microsoft Office Suite (Excel, Word, Outlook, Teams)
Excellent communication, leadership, and interpersonal skills
Strong problem-solving and conflict resolution abilities
Ability to multitask effectively in a fast-paced environment
Highly organized with strong attention to detail
Ability to remain calm and professional under pressure
Flexible availability, including evenings, weekends, holidays, and overnight shifts
This position will primarily be Thursday through Monday (evenings and afternoons). However, candidates must be available to adjust their schedule to cover other shifts if needed (nights, days).

Why Join Us?

Opportunity to grow your leadership career in hospitality
Work in a collaborative and supportive team environment
Gain hands-on experience across multiple hotel operations
Make a direct impact on guest satisfaction and team success

Pay: $22.00-$23.00 per hour

Benefits:

On-site parking
Paid time off
Store discount

Ability to commute/relocate:

Abbotsford, BC: reliably commute or plan to relocate before starting work (preferred)

Experience:

Hotel: 2 years (required)
Supervising: 1 year (required)

Work Location: In person

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : booking agent (surrey, bc)

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