The Team
The team at Service BC is dedicated to delivering accessible, responsive, and people-centered services that make it easier for British Columbians and businesses to connect with government. Working across a diverse network of offices and partners, the team values collaboration, inclusion, and respect, and is committed to creating a welcoming environment where different perspectives are valued. Guided by a “Service with Heart” approach, the team strives to ensure services are equitable, inclusive, and meet the needs of all communities across the province.
The Role
The Senior Customer Service Representative (SCSR) is the frontline link between government and the public, providing in-person and telephone services across a wide range of programs. In this role, you will lead and support a team while creating an inclusive, welcoming environment that respects and values diverse perspectives. Guided by a “Service with Heart” approach, the SCSR ensures services are delivered with empathy, fairness, and a focus on meeting the unique needs of every citizen and business.
Qualifications:
Education and Experience Requirements
- Grade 12 graduation or equivalent (e.g.: B.C. Adult Graduation Diploma [BCAGD], General Educational Development Certificate [GED], etc.).
- Clerical/administrative education and/or training.
- Experience supervising, leading teams, projects, and/or the delivery of a program.
- Experience delivering service excellence in a high volume, fast paced, rapidly changing environment through in-person, virtual technologies and telephone interactions.
- Experience providing inclusive customer service to a diverse clientele.
- Experience with conflict management/resolution and de-escalating emotionally charged situations.
- Experience in word processing/data entry and using computer applications such as MS Office and digital tools for information search and record management.
Preference may be given to applicants with:
- Supervisory experience in a unionized environment.
- Clerical and/or administrative office experience in a public service sector environment (e.g.: municipal, provincial, federal).
- Experience providing services to clients experiencing poverty, substance use, and/or mental health concerns.
- Experience handling financial transactions from the general public (e.g.: payment processing, cash handling).
WILLINGNESS STATEMENT
- Willingness to travel occasionally to provide relief coverage to other work sites (Service BC Centres, exam locations, etc.).
For questions regarding this position, please contact [email protected].
About this Position:
This position has full time on-site requirements.
An eligibility list may be established to fill both current and/or future permanent vacancies.
Smithers, on Highway 16, is home to activities like fishing, boating, camping, hiking, skiing, and shopping. The traditional territory of the Wet’suwet’en people, whose relationship with the land and strong traditions continue to this day, Smithers is a small but welcoming community.
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.
Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.
We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.
The Indigenous Applicant Advisory Service is available to Indigenous (First Nations [status or non-status], Inuit or Métis) applicants originating from the land now known as Canada, seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.
With over 200 different occupations available in 280 communities across the province, we offer exciting opportunities for your career. Come be a part of the BC Public Service, a Top 100 Employer that embraces diversity, health and career growth. For more information, please see What We Offer.
How to Apply:
Your resume and/or cover letter must clearly show that you meet the education and experience requirements. Highlight the required qualifications and support them with specific examples, such as your responsibilities, projects you've worked on, or accomplishments. Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR.
Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.
Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.
Questionnaire: YES - You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.
Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.
