Commercial HVAC Service Supervisor
Signing Bonus: $5,000
Welldone Mechanical Services | Saskatoon, SK
Since 1998, Welldone Mechanical Services has been locally owned and operated in Saskatoon, providing HVAC, plumbing, and electrical services to commercial and light industrial customers.
Our culture is centered around teamwork, professional development, collaboration, and continuous improvement. We believe our employees are our greatest asset, and we invest in helping our people build successful, long-term careers.
Position Overview:
Great service starts in the field-and this role puts you at the center of it. As our HVAC Service Supervisor, you'll be the hands-on technical leader helping our technicians deliver exceptional work on every job. You'll spend your time in the field coaching technicians, troubleshooting complex issues, identifying quality concerns, and helping prevent callbacks before they happen.
This position is designed for someone who leads by example. Your technical experience and presence on job sites will help strengthen workmanship, improve consistency, and give technicians the support they need to succeed. You'll also serve as an important connection between our field technicians and office teams, helping ensure projects stay organized and customers receive the level of service Welldone is known for.
Position: Commercial HVAC Service Supervisor
Pay: $48.00-$65.00 per hour, depending on experience
Work Hours: Full-time | Monday through Friday
Relocation: Assistance options and temporary housing available
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Medical and dental insurance with 100% employer-paid premiums
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Life insurance
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Critical illness coverage
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Paid vacation
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11 paid holidays
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RRSP with company matching
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Company phone plan or partial reimbursement for your personal phone
Perks:
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Take-home company service truck and gas card
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Year-round work with a stable, growing local company
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A meaningful leadership role where your field observations influence training and service standards
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Opportunities for advancement and professional development
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Company-paid education and industry training
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Team events and activities
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A positive workplace built around continuous improvement
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A strong commitment to professionalism, quality, and doing the job right
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Provide hands-on leadership in the field through job-site visits, technical support, and troubleshooting with technicians.
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Lead quality-control efforts by completing job inspections, quality audits, and post-completion reviews for service and preventive maintenance work.
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Review BuildOps service documentation to ensure reports are accurate, complete, and professional.
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Coach technicians on technical performance, workmanship, efficiency, documentation, and customer service.
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Identify potential problems early and provide practical feedback that helps prevent callbacks and repeat service issues.
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Monitor callbacks, warranty work, and recurring problems to uncover training opportunities and process improvements.
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Improve communication and coordination between dispatch, service coordination, and project teams.
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Assist customers when technical expertise or additional quality oversight is required, focusing on finding the root cause and achieving a lasting solution.
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Reinforce safe work practices, PPE requirements, and applicable codes and regulations.
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Communicate field observations and recommendations to the Service Manager to support technician development and department-wide improvement.
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Participate in weekly service meetings and contribute ideas that improve field performance.
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At least 5 years of experience in a service or technical environment, with HVAC industry experience required.
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Journeyperson certification in a related trade is an asset; Red Seal certification is welcome.
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Strong diagnostic and troubleshooting abilities with commercial mechanical systems.
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Demonstrated ability to mentor, coach, and develop other technicians.
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Strong written and verbal communication skills with both customers and coworkers.
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Comfortable working with Microsoft Office and CRM/ERP platforms. BuildOps experience is an asset, but we'll train the right person.
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Willingness to learn new technology and follow established processes.
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Valid Class 5 driver's license with a clean, insurable driving record.
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Self-directed, dependable, and committed to improving yourself, your team, and the customer experience.
Welldone Mechanical Services is proud to be an Equal Opportunity Employer.
