Faculty/Department Registrar's Office Unit SA - Enrolment Services Employee Group URFA APT Collective Agreement Consideration Open with preference given to APT members. CUPE 5791 Job Family Category Staff Number of Vacancies 1 Position Summary
Are you a student‑centered leader ready to guide enrolment and records services while delivering clear, consistent, and high‑quality support across the University? Join us as our new term Coordinator, Enrolment and Student Records Centre!
Reporting to the Deputy Registrar, this position provides professional oversight and leadership of the Enrolment and Student Records Centre. The role is accountable for ensuring the delivery of clear, accurate, and consistent information to students, staff, and external stakeholders in support of institutional services, policies, and processes.
What You’ll Do:
- Setting service priorities and directing front-desk workflows to ensure effective and consistent service delivery.
- Developing and maintaining customer service standards, procedures, and operational manuals.
- Providing leadership in the resolution of complex or escalated customer service concerns and sensitive interactions.
- Monitoring service trends, issues, and customer feedback to inform continuous improvement initiatives and enhancements to service delivery methods.
- Building and sustaining effective working relationships across the RO/ES team and with internal and external stakeholders.
- Overseeing the delivery of customer service across multiple channels (in-person, phone, email, and text) to ensure a consistent, high-quality experience.
- Serving as a subject-matter expert in admissions, academic programs, registration, and student records.
- Developing a robust campus tour program, which includes writing the campus tour guidebook, recruiting and selecting recruitment ambassadors, training recruitment ambassadors and others to lead campus tours, and ensuring that the booking process is efficient and easy to use.
- Overseeing the systems the Centre uses, including serving as a functional lead and subject matter expert in Slate to support ongoing implementation, optimization, and continuous improvement of the system. They will also provide oversight and leadership for the other operational systems used by the Centre (ex: photo ID systems and telephone software), ensuring they effectively support service delivery and business needs.
- Providing leadership for student staff and one full-time CUPE position in the Enrolment and Student Records Centre. Responsibilities include workforce planning and staffing activities, such as recruitment, onboarding, training, ongoing performance management, coaching, and mentoring.
- Acting as a recruiter when necessary, representing the University of Regina at on and off-campus recruitment events and delivering enrolment counselling appointments.
- Plus More: Be ready to take on additional related tasks as assigned – your role is dynamic and essential to our success!
Why Join Us?
At the University of Regina, we’re more than just a campus – we’re a community!
Join our team and enjoy:
- Meaningful Impact: Your work directly contributes to creating a better environment for students, faculty, and staff.
- Professional Growth: We support your development, offering opportunities for advancement and learning.
- Work-Life Balance: We value your well-being and know your personal life is most important!
- Dynamic and Inclusive Workplace: We value diversity and inclusivity. You’ll be part of a team that celebrates different perspectives, backgrounds, and experiences, making every day an opportunity for personal growth.
- Innovation Culture: We encourage fresh ideas and innovative thinking.
- Competitive Compensation: We offer competitive compensation package and benefits to reward your talent. A few of the these benefits include Health/Dental/Vision Benefits, flexible spending account, Defined Contribution Pension Plan, and much more!
Position Requirements
What You’ll Bring to this Position:
- 4 year undergraduate degree.
- 2 years of related experience.
- A combination of education and experience may be considered.
Skills That Will Ensure Your Success in the Role:
- Strong knowledge of the U of R – programs, admission requirements, scholarships, new developments, University policies, etc. The position requires comprehensive and continuously updated institutional knowledge.
- Strong interpersonal and verbal communication skills.
- Proven strong written communication skills.
- Excellent time management and project management skills.
- Supervisory experience, including mentoring and staff development.
- Demonstrated training skills.
- Technical skills. Familiarity with specific programs like Slate and proficiency in Banner, UR Docs, and Caspur are strong assets.
- Understanding of how to translate specialized or technical information into clear, compelling public-facing content.
- Possession of a valid driver’s license.
- Experience exercising independent judgment in resolving sensitive and difficult situations, including handling high-risk or emotionally charged interactions.
- Advanced conflict de-escalation skills.
- Experience advising students.
Physical Demands
Must be able to lift heavy boxes.
Pay Grade APT 5 Salary Range $71,745 - $96,825 Annually Status Term Work Hours
Monday to Friday, 8:15am to 4:30pm. Some evening and weekend work required.
Duration (if Term/Temporary) Term position ending March 15, 2027, with possibility of extension or becoming permanent Full-Time/Part-Time Full Time Preference Posting No Preference Target Posting Not Targeted
Additional Information
Job Close Date
06/29/2026
Special Application Instructions
We know imposter syndrome can get in the way, but we truly value diverse perspectives. Don’t hesitate to apply—submit your application today!
Safety Statement
The University is committed to maintaining a safe and healthy workplace and strengthening a culture of safety across the campus community. All employees share responsibility for contributing to a safe working environment.
Diversity Statement
The University of Regina is committed to an inclusive workplace that reflects the richness of the community that we serve. The University welcomes applications from all qualified individuals, including individuals within the University’s employment equity categories of women, persons with disabilities, members of visible minorities, Indigenous persons, individuals of diverse gender and sexual orientation and all groups protected by The Saskatchewan Human Rights Code, 2018.
