1 meilleure offre (hotel operations manager, saskatchewan) (à pourvoir)

Hotel Operations Manager
Heritage Inn Hotel & Convention Centre —Moose Jaw, SK
- Temps plein
- Bilingue
- Hospitalité
- Service à la clientèle
Postuler rapidement
il y a 9 jours

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Hotel Operations Manager

Heritage Inn Hotel & Convention Centre
Moose Jaw, SK

Postuler rapidement

Détails du poste

Permanent | Temps plein
Il y a 9 jours

Compétences

Bilingue
Hospitalité
Multilingue
Service à la clientèle
Expérience en supervision
Ressources humaines
Gestion de budget
Formation et développement
Étiquette au téléphone
Leadership
Compétences en communication
Hôtellerie

Description complète du poste

Job Overview
We are seeking a dynamic and experienced Hotel Operations Manager to oversee the daily functions of our hotel property. The ideal candidate will possess strong leadership skills, a passion for hospitality, and a commitment to delivering exceptional guest experiences. This role involves managing staff, ensuring operational efficiency, and maintaining high standards of customer service. Multilingual or bilingual abilities are highly valued to effectively communicate with diverse guests and team members. The Hotel Operations Manager will play a pivotal role in fostering a welcoming environment while ensuring the smooth running of all hotel departments.

Responsibilities

Oversee daily hotel operations, including front desk, guest services, housekeeping, food & beverage and maintenance teams
Lead and motivate staff to deliver outstanding customer service and uphold hotel standards
Manage guest relations by addressing inquiries, resolving complaints, and ensuring guest satisfaction
Oversee staffing schedules, human resources functions, and training programs for team members
Monitor and control departmental budgets, expenses, and revenue streams to maximize profitability
Ensure compliance with safety regulations, hotel policies, and industry standards
Coordinate with other departments to facilitate smooth operations across the property
Implement quality assurance procedures to maintain high service standards
Handle phone etiquette professionally when interacting with guests and vendors
Assist in marketing efforts and promote hotel amenities to enhance guest experience

Requirements

Proven supervising experience within the hospitality industry or hotel management roles
Strong leadership skills with the ability to manage diverse teams effectively
Excellent customer service skills with a focus on guest satisfaction
Previous hotel experience preferred; familiarity with front desk and/or food & beverage operations is a plus
Knowledge of human resources practices including staff training and scheduling
Budgeting experience to oversee financial aspects of hotel operations
Multilingual or bilingual abilities are highly desirable for effective communication with international guests and staff
Exceptional communication skills, including professional phone etiquette
Flexibility to adapt to changing priorities and operational needs

This position offers an exciting opportunity for a motivated professional passionate about hospitality management. We seek individuals dedicated to creating memorable guest experiences while leading a cohesive team toward operational excellence.

Application question(s):

Are you a Canadian Citizen, Permanent Resident or an Open Work Permit holder?

Work Location: In person

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Hotel Operations Manager

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