25 meilleures offres (support engineer, saint john, nb) (à pourvoir)

Support Engineer II
Synoptek —Saint John, NB
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Senior Water Resources Engineer
Dillon Consulting Limited —Saint John, NB
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Senior Municipal Engineer (26010)
GEMTEC Consulting Engineers and Scientists Limited. —Saint John, NB
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Strescon Limited —Saint John, NB
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Kinectrics —Saint John, NB
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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : support engineer (saint john, nb)

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Support Engineer II

Synoptek
Saint John, NB

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Détails du poste

Compétences

Microsoft Windows Server
Communication avec la clientèle
Analyse des causes fondamentales des défauts
MCP
Maintenance
Microsoft Exchange
Windows
Microsoft Office
Pare-feu
Gestion de projet
Baccalauréat
Service à la clientèle
CompTIA Network+
Orientation axée sur le service à la clientèle
DNS
Soutien à la clientèle
VMware
CompTIA Security+
Citrix
Expérience en gestion de projet
Compétences en communication
Interaction avec les clients
CompTIA A+
Analyse de défaillance
Centre d'assistance
Analytique

Description complète du poste

Overview:

Synoptek

We think globally, act locally. As a Managed Services Provider, Synoptek provides world-class strategic IT leadership and hyper-efficient IT operational support, enabling our global client-base to grow and transform their businesses. We are excited to have experienced continuous growth and in keeping with that momentum we are seeking to add talent to our team. When you partner with Synoptek, you engage with an ever-growing, ever-evolving IT organization that provides a high-caliber team, results growth, and clarity.

Support Engineer II

This is an amazing opportunity to work within one of the fastest growing Managed Services Providers. We are a company with a heart and soul dedicated to the ongoing success and growth of our employees and continued business success of the customers we support. We foster a fun and connected environment with employee benefits extending beyond general compensation and into company sponsored events and an invested culture of learning.

The Support Engineer II is responsible for serving as the first line defense for Synoptek clients. Every Engineer is measured on completed tickets, resolution met, CSAT (customer satisfaction) and ticket utilization set forth by their direct manager.

Duties and Responsibilities

Triage and assign tickets to the appropriate resource
Actively listening to and engage with clients
Use advanced analytics including backup remediation, root cause analysis for infrastructure related outages, deploying patches and remediating alerts related to patches and more
Retrieve passwords from password tool
Ensure compliance with Synoptek’s document security standards and policies
Ensure compliance with the company’s code of business ethics, standards, and policies
Remain quality conscious via phone and email with both technical and non-technical
customers
Use analytics including backup remediation, root cause analysis for infrastructure related outages, deploying patches and remediating alerts related to patches and more
Evaluate the issue to determine the problem and identify the source and possible solutions
using critical thinking skills
Draw connections between various aspects of a problem, and propose viable solutions that
have been tested
Navigate between the amount of time spent on a ticket determining plan of action and
escalating the issue to provide excellent customer service
After solving an issue, review the troubleshooting to achieve more efficiency in the future
This job description is not designed to be a comprehensive list of the duties and responsibilities required of the employee in this position, as duties, responsibilities, and activities may change at any time with or without notice

Education

Bachelor’s degree in related field from an accredited college or university
In lieu of undergraduate degree, the ratio is 1:1 - meaning one year of college equals one year of work experience and vice versa
MCP, A+, Security+, Network+ Certification or ability to obtain within 6 months of employment

Experience

Customarily has at least 2 years of customer facing project management and client engagement experience
Customarily has at least 2 years of technical experience
Experience troubleshooting issues with Windows & Mac Operating Systems, Microsoft Office Suite, remote access, MS terminal services, Citrix XenApp clients and VMware, preferred
Experienced in deploying OS installation via scripted, unattended methods, Ghost, Sysprep, and other imaging methods, preferred
Experience with Mac Operating Systems, Windows XP/Vista/7/10 and Windows 2003/2008/2012, Citrix XenApp server and client, Exchange 2003/2007/2010, Active Directory, Hardware Firewall/Router (Configuration, maintenance and troubleshooting) and/or VMware ESX 4/5/5.5, preferred

Skills/Attributes

Synoptek core DNA behaviors:
- Clarity: Possesses excellent communication skills, makes a concentrated effort to speak the customers language. Ability to field questions with concise, well-constructed responses
- OwnIT: Shows integrity, innovation, and accountability in completing daily assignments
- Results: Solutions focused and driven to resolve conflict quickly and precisely. Proactively looks for opportunities to contribute to the company’s business goals
- Growth: Willing to learn and ask questions. Constantly looking for new ways to improve yourself. Ability to adapt and grow in a fast-paced environment
- Team: Embraces both customers and colleagues as team members. Ability to be flexible, respectful, engaged and collaborative
Ability to provide basic end user support in an enterprise environment

Working Conditions

We live by the motto ‘work hard, play hard’ and strive to support our employees in both their professional and personal goals. We believe that by hiring the right people, leading process improvement, and leveraging technology, we achieve superior results.

Work is performed primarily in an office environment; final location is determined by business need. May be subject to time constraints and tight deadlines. May require occasional travel.

EEO Statement

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, marital status, pregnancy, genetic information, or any other characteristic protected by law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors.

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support engineer emplois - saint john, nb

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : support engineer (saint john, nb)

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