Full Time / Part Time Facilitator – Neighbourly Homes Saint John
Position Type: Full Time ( 30+ hours) & Part Time ( up to 28 hours)(rotating schedule)
Reports to: Site Manager / Site Supervisor
Neighbourly Homes is a fully managed transitional housing community developed by 12 Neighbours Community Inc. We provide more than a place to stay — we foster a community where people can reconnect with stability, dignity, and belonging. Our Saint John site is a micro-home courtyard designed to offer low-barrier, wraparound support to individuals exiting homelessness. Relationships, routine, and respect are at the heart of what we do.
About the Role: The Part-Time Facilitator plays a vital role in keeping the rhythm of the community steady. Working in collaboration with our full-time team, you’ll provide consistent support during transitions and peak hours — helping ensure the site is calm, clean, safe, and relationally grounded.
This role is a good fit for someone who’s reliable, present, comfortable with people navigating complex realities, and can offer support and structure without judgment.
Key Responsibilities: Resident Support & Engagement
- Be a steady, respectful presence on-site, and build supportive relationships with residents
- Support daily routines and access to basic needs with consistency and compassion
- Help foster a community culture rooted in dignity, trust, and accountability
- Use de-escalation techniques and trauma-informed practices when needed
Site Coverage & Duties
- Monitor shared areas and support cleanliness, safety, and maintenance reporting
- Assist with staff meal break coverage and seamless shift transitions
- Document shift observations, incidents, and updates accurately and clearly
- Participate in light community engagement or programming when scheduled
Team Collaboration
- Work under the direction of the Site Manager and in coordination with the full-time team
- Be flexible in covering day, evening, or overnight shifts, depending on needs
- Attend scheduled team meetings and training sessions
- Uphold the core values and expectations of Neighbourly Homes in every interaction
Qualifications: To be considered, applicants must meet one of the following:
- A Personal Support Worker or Human Services diploma
- Completion of at least one year of post-secondary education in a relevant field
- 2+years of direct experience in a related field (supportive housing, shelter, addictions, mental health, etc.)
Required:
- Strong interpersonal and organizational skills
- Ability to follow established routines and safety procedures
- Reliable, consistent, and grounded in professional boundaries
- Comfort navigating conflict or crisis calmly and appropriately
- Proficient in basic written and verbal communication
- Comfortable using email and digital reporting systems
- Reliable transportation is required for shift flexibility
- Must pass a criminal record and vulnerable sector check
Certifications: Applicants must have, or be able to obtain prior to employment:
- Workplace Standard First Aid & CPR (16-hour course)
- Clear Criminal Record Check
- Clear Vulnerable Sector Check (including Social Development clearance)
The following are considered strong assets and may be supported through training if not yet held:
- Naloxone / Opioid Overdose Response Training
- Mental Health First Aid
- ASIST (Applied Suicide Intervention Skills Training)
- Non-Violent Crisis Intervention (NVCI)
- Trauma-Informed Practice Training
Working Conditions
- Part-time (up to 24 hours/week), scheduled to support peak hours and shift transitions
- May include day (8–12 or 12–4), evening (4–8), or overnight (12 AM – 8 AM) shifts
- Weekend and holiday rotation is required
- Supporting individuals with complex needs, including those who may be under the influence or experiencing mental health symptoms
- Navigating conversations that may involve trauma
- Responding to multiple priorities during busy shifts
- Celebrating moments of progress with residents, however small
Job Types: Full-time, Part-time
Pay: $23.50 per hour
Benefits:
- Dental care
- Extended health care
- Flexible schedule
- On-site parking
Work Location: In person
