Retail Support Coordinator
Department: Retail Operations
Reports To: Retail Operations Manager / Director of Retail
Employment Type: Full-Time
About DUER
DUER is a performance lifestyle brand built for the Modern Outsider — active, ambitious people who refuse to compromise on style or comfort. Now 10+ years in, we're scaling our retail presence and looking for a Retail Operations Coordinator who thrives on structure, problem-solving, and making things run better every day.
Position Summary
The Retail Support Coordinator is a key support role across our store network. You'll keep our stores stocked, organized, and equipped with the systems, processes, and information they need to deliver a great customer experience. This role touches inventory, facilities, systems, training, and reporting — and works cross-functionally with retail leadership, supply chain, IT, and finance.
Key Responsibilities
Allocations & Inventory Management
· Partner cross-functionally with store leaders, sales, inventory, allocations, and shipping teams to ensure smooth product flow.
· Manage launch quantities and monitor sell-through rates across all locations.
· Optimize stock receiving processes, lead cycle counts, and work to reduce out-of-stock instances.
· Support end-to-end inventory replenishment and in-stock optimization.
· Process and track Retail Goods Issues (RGIs) for inventory adjustments, transfers, damages, and other movements.
· Create and maintain the cycle counting schedule; follow up on discrepancies with the Inventory Control team.
Facilities & Store Maintenance
· Oversee day-to-day facilities management including store/window cleaning, mat services, music accounts, POS system (Shopify), and security.
· Coordinate utility setup, transfers, and cancellations for new and existing stores; maintain an up-to-date account database.
· Manage storeroom contracts and seasonal storage leasing.
· Support store openings, closings, small projects, and renovations as a project coordinator.
· Act as the health and safety point of contact for the retail function, ensuring safe work practices are adopted and maintained.
Retail Systems & Process Management
· Own and optimize key retail systems including NetSuite, StoreForce, Shopify POS, traffic counters, and IT equipment; initiate vendor support as needed.
· Create, update, and maintain operational SOPs to ensure clarity and consistency across all stores.
· Design and implement scalable retail operation processes; train and coach store teams on operational standards.
· Maintain the retail business directory and store hours, ensuring information is accurate across all platforms.
· Own and maintain the Retail SharePoint site — keep documents, resources, and announcements organized and current.
Training & Documentation
· Develop, update, and maintain retail training materials, guides, and onboarding resources.
· Support rollout of new training initiatives and ensure stores adopt updated processes.
· Partner with retail leadership to identify training gaps and propose solutions.
Retail Operations Performance & KPIs
· Monitor and track key KPIs including Discrepancy Rate, Unfulfillment Rate, and Failed Order Rate.
· Prepare weekly/monthly KPI reports, highlighting trends, risks, and actionable insights.
· Collaborate with store teams to reduce errors and improve operational accuracy.
Retail Supplies & Budget
· Manage the retail supplies ordering process to keep all stores stocked with operational essentials.
· Monitor and track the retail supplies budget; flag variances and identify cost-saving opportunities.
What You Bring
· 1 - 3 years of experience in retail operations, coordination, or a related role — apparel or omnichannel retail experience is a strong asset.
· Strong organizational, communication, and time-management skills with high attention to detail.
· Comfortable working with data and building clear, useful reports.
· Proficiency in Microsoft Office Suite (especially Excel), SharePoint, and retail/POS systems (Shopify).
· Experience in SAP or similar program (preferred)
· Ability to manage multiple priorities in a fast-moving, entrepreneurial environment.
· A process-oriented mindset — you see inefficiencies and want to fix them.
· Comfortable being a resource and point of contact for store teams across multiple locations.
What We Offer
· A chance to shape retail operational foundations at a growing, purpose-driven brand.
· Collaborative, values-driven team culture.
· Professional development and growth opportunities.
· Employee discounts and perks.
· Competitive compensation and benefits.
#rp
Pay: $50,000.00-$60,000.00 per year
Benefits:
- Extended health care
- On-site parking
- Paid time off
- Store discount
Work Location: In person
