Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.
MOUNTAIN SPORTS SCHOOL ASSISTANT MANAGER
About Us:
Revelstoke Mountain Resort (RMR) is a division of Canada’s largest privately held hospitality company, Northland Properties Corporation (NPC), and since its inception in 2007, we have gained a reputation for big mountain riding, legendary powder and an authentic Canadian resort town.
Job Description:
The Mountain Sports School Assistant Manager is responsible for successful day-to-day operations of the Mountain Sports School and assists the Mountain Sports School Manager in all administrative and leadership aspects of the department.
Key Responsibilities:
- Oversee the day-to-day operations of the Mountain Sports School department
- Manage staff availability, assignment, weekly master schedules
- Coordinate lesson bookings and instructor assignments
- Coordinate integration with sales, wholesale, and online bookings
- Supervise, coach and train supervising staff
- Organize daily instructor assignments and meetings
- Manage departmental human resources functions, including payroll administration and employee relations
- Deliver and ensure an exceptional guest experience thoughout the Mountain Sports School
- Respond to guest inquiries and resolve guest service issues in a professional and timely manner
- Coordinate AST courses and instructor assignments
- Assist the Mountain Sports School Manager, other departments, and direct reports as necessary
- Other duties as required
Qualifications & Skills:
- Work eligibility in Canada – can provide work permit and SIN documentation
- Minimum Level 2 instructor certification
- Minimum 2 seasons experience as a ski or snowboard instructor
- Minimum 2 seasons supervisory or leadership experience in a Snow School or similar environment preferred
- 5 years' experience with Microsoft Office, POS, CRM, and database systems
- Office administration experience
- Ski industry and particularly instructing or coaching experience is a major plus
- Ability to work outside in all weather conditions
- Passion for the mountains, guest service and snow sports
- Must be bondable, and able to provide a satisfactory criminal record check, issued within the last three months, upon hire
- Fluency in English, second languages are an asset.
Compensation and Benefits:
- Free Winter Season pass
- Discounted lift tickets for friends and family
- Discounts at the resort’s restaurants, retail, rental, repairs outlets including pro deals.
- Free or discounted lift tickets at many other resort
- Discounts at Sutton and Sandman hotels (employee and friends/family)
- Additional Northland Properties discounts via a Perks program with other vendors
Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/.
