9 meilleures offres (technical support representative, red deer, ab) (à pourvoir)

Bilingual Tier 1 Technical Support Representative (AB)
Connex Telecommunications Inc. —Alberta
- 19,50 $ de l’heure
- Fins de semaine au besoin
- Google Suite
- Anglais
- Windows
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il y a 6 jours
Technical Sales Representative - Industrial Automation
Sync Robotics Inc. —Alberta
- De 70 000 $ à 150 000 $ par an
- Temps plein
- Travail hybride
- Ingénierie
- Amélioration continue
- Déplacements à prévoir
- Programmes de Bien-être
- Indemnité kilométrique
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Livestock Territory Sales Representative – Western Canada (Contractor)
Datamars —Alberta
- De 104 430,37 $ à 132 278,37 $ par an
- Temps plein
- Microsoft Excel
- Microsoft Outlook
- Marchandisage
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Sales Representative Industrial/Automotive Paint & Supplies Red Deer
High Performance Coatings/Endura —Red Deer, AB
- Temps plein
- Travail hybride
- Service à la clientèle
- Régimes de participation aux bénéfices
- Assurance Invalidité
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Territory Sales Representative
The Diversco Group of Companies —Alberta
- À partir de 60 000 $ par an
- Temps plein
- Vente
- Déplacements à prévoir
- En présentiel
- Assurance Invalidité
- Assurance Dentaire
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Alberta - Precast Sales Representative
Mountain View Precast —Alberta
- De 75 000 $ à 85 000 $ par an
- Temps plein
- Vente
- Salesforce
- Ingénierie
- Programmes de Bien-être
- Assurance Invalidité
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DZ Driver/ Inside Sales
Messer Canada —Red Deer, AB
- De 58 000 $ à 70 000 $ par an
- Quart de jour
- Microsoft Office
- Diplôme d'études secondaires
- Diplôme universitaire non requis
- Bourses d'Études
- Congés payés
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Directeur des ventes et du développement / Director of Sales & Market Development
Tundra Inverters —Canada
- De 175 000 $ à 215 000 $ par an
- Temps plein
- Anglais
- Développement commercial
- Capacités de présentation
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il y a 7 jours
Sales Representative - Manitoba & Ontario
PeopleWork YYC —Canada
- De 100 000 $ à 300 000 $ par an
- Temps plein
- Logiciels de GRC/CRM
- Vente
- Parler en public
- Congés payés
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il y a 5 jours

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Bilingual Tier 1 Technical Support Representative (AB)
Connex Telecommunications Inc. —Alberta
Support basic license-related requests, including license adjustments, order entries, discount applications, and general account updates as required.
19,50 $ de l’heure
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il y a 6 jours
Technical Support Specialist
Abra Controls Inc —Red Deer, AB
Interact with field staff, area supervisors and customers to provide and process information in response to inquiries, concerns, and requests about products and…
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Customer Success Representative
Allied Technical Solutions —Scarborough, ON
*Strategic Advising:* Understand customers’ business objectives and guide product adoption to ensure they achieve maximum ROI. Epic year-round employee events!
De 50 000 $ à 65 000 $ par an
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Technical Support Representative
John Brooks Company —Mississauga, ON
Daily customer and inter-departmental/branch communication via telephone calls, faxes, emails, and virtual meetings. Competitive remuneration ($57,000-$62,000).
De 57 000 $ à 62 000 $ par an
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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : technical support representative (red deer, ab)

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Bilingual Tier 1 Technical Support Representative (AB)

Connex Telecommunications Inc.
Alberta

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Détails du poste

Temps plein
Il y a 6 jours

Compétences

Live chat
Français
Google Suite
Centre d'appels
Gestion des demandes des clients
Anglais
Windows
Zendesk
Service à la clientèle
Orientation axée sur le service à la clientèle
MacOS
Infonuagique
Analyse des causes profondes
Logiciel-service
Compétences en communication
Interaction avec les clients
Centre d'assistance
Appareils mobiles

Description complète du poste

DependableIT is a growing outsourcing company that delivers customer service and technical support solutions to clients across North America and Europe. Our success is built on the strength of our people and the quality of service they provide every day.
We succeed when our employees succeed. Through coaching, feedback, collaboration, and continued development, we work to create an environment where team members feel supported, valued, and prepared to deliver their best.

Job Description:
As a Bilingual Tier 1 Technical Support Representative, you will assist customers with technical support needs in both English and French. Strong communication in both languages is required, as you will support customers through phone, chat, and ticket interactions.
In this role, you will help residential and business customers troubleshoot common technical issues involving home smart devices, mobile devices, printers and other peripherals, email access, account settings, connectivity concerns, and general software or hardware-related problems. On the business support side, you may also assist with software licensing questions, license adjustments, account access, order-related inquiries, and basic support for cloud-based services.
Day to day, you will investigate technical concerns, ask effective questions, identify the cause of the issue, provide practical solutions, and document each interaction accurately. This role requires patience, professionalism, strong problem-solving skills, and the ability to explain technical information in a simple and customer-friendly way while delivering excellent service in both English and French.

Hours of Operation:
Our department operates 24/7, 365 days a year and this role requires flexibility with scheduling. Shifts may include mornings, evenings, overnights, weekends, and holidays based on business needs. Candidates must be comfortable with rotating schedules and have full availability to meet the scheduling needs of the department.
Wage: $19.50/hr

Main Duties and Responsibilities:

Monitor tickets for new customer requests, chats, tickets, and respond to customer inquiries within established service level timeframes in both English and French using Zendesk platform.
Assist residential customers with common technical issues related to smart home devices, mobile devices, printers, email access, account settings, and general connectivity concerns.
Diagnose customer concerns by asking clear questions, reviewing symptoms, confirming recent changes, and identifying the most likely cause of the issue.
Provide remote support, including installation guidance, configuration assistance, account access support, and general device troubleshooting.
Assist business customers through tickets and phone calls with account-related questions, email concerns, service inquiries, basic SaaS support, and general troubleshooting requests.
Assist with basic Microsoft 365, Google Workspace, and similar cloud-service inquiries, including account access, email setup, password issues, and general user guidance.
Support basic license-related requests, including license adjustments, order entries, discount applications, and general account updates as required.
Escalate complex technical issues, advanced account concerns, or vendor-related issues to the appropriate support teams when required.
Document all customer interactions, troubleshooting steps, outcomes, and next actions accurately in line with service delivery standards.
Communicate clearly and professionally across all support channels.
Handle multiple tickets, chats, calls, and follow-ups efficiently while maintaining quality, accuracy, and a positive customer experience.

The Ideal Candidate Will Have:

Call Center experience
Fluency in both English and French (Quebec or New Brunswick French preferred).
Strong technical background and troubleshooting skills
Excellent written and verbal communication skills in both languages.
Experience supporting Windows, macOS, and peripheral devices (printers, routers, IoT).
Familiarity with SaaS and cloud platforms (Microsoft 365, Google Workspace).
Strong organizational and multitasking skills in a high-volume environment.
Ability to work independently and take ownership of assigned cases.
A positive, team-oriented attitude and commitment to exceptional service.

Website:
www.dependableit.com
#INDHP

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technical support representative emplois - red deer, ab

Bilingual Tier 1 Technical Support Representative (AB)

Technical Sales Representative - Industrial Automation

Livestock Territory Sales Representative – Western Canada (Contractor)

Sales Representative Industrial/Automotive Paint & Supplies Red Deer

Territory Sales Representative

Alberta - Precast Sales Representative

DZ Driver/ Inside Sales

Directeur des ventes et du développement / Director of Sales & Market Development

Sales Representative - Manitoba & Ontario

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : technical support representative (red deer, ab)

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