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Senior Clerk

National Bank of Canada
Montréal, QC

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Détails du poste

Temps plein

Avantages

Programmes de Bien-être
Programme d'Aide aux Employés

Compétences

Français
Traitement de bureau
Classement
Amélioration des processus
Anglais
Microsoft Office
Diplôme d'études secondaires
Service à la clientèle
Orientation axée sur le service à la clientèle
Saisie de données
Soutien à la clientèle
Diplôme d'études collégiales (hors Québec)
Intelligence artificielle
Interaction avec les clients

Description complète du poste

Attendance: Hybrid

Employment Category: Support

Type of Contract: Permanent

As a Senior Clerk at National Bank Insurance, you will showcase your ability to work in synergy with the Bank's various sectors and partners. You will use your excellent customer service skills

and proactivity to handle administrative needs and respond to requests from clients and partners.

You'll also work in an environment where you can excel. You will have the opportunity to learn and develop within a team that values client satisfaction, performance, collaboration, and innovation.

Your job:

Carry out various, relatively complex administrative duties in accordance with policies, standards, and procedures at the Bank
Process, analyze, and handle reports intended to ensure the accuracy of data and operations
Reply to information requests from our clients and partners
Compile data, search for any that is missing or inaccurate, and make corrections in accordance with the service standards
Sort and file physical and digital documents

Your team:

Reporting to the Manager, Business Administration, you’ll have the opportunity to handle multiples tasks related to loan insurance, personal insurance, travel insurance, and assistance products.

We offer a wide range of ongoing learning opportunities for your development, including hands-on learning, training courses, and collaboration with colleagues who have varied profiles and expertise.

Prerequisites:

Completed high school diploma and 2½ years of relevant experience or a college diploma and 6 months of relevant experience
Good knowledge of the Microsoft Office suite
Experience in data entry
Able to carry out multiple and varied tasks
Able to come up with ideas for optimizing procedures
At ease in a constantly changing environment
Thorough, attentive to detail, good team work skills, and autonomous

Your benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:

Health and wellness program, including many options
Flexible group insurance
Generous pension plan
Employee Share Ownership Plan
Employee and family assistance program
Preferential banking services
Involvement in community initiatives
Telemedicine service
Virtual sleep clinic

We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.

Making a bold move in a people-first environment

We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?

Join us!

Additional required languages: English, French

Skills: Artificial Intelligence, Diversity & Inclusion, Teamwork, Cybersecurity, Empathy, Initiative, Learning Agility, Resiliency

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