10 meilleures offres (front desk supervisor, quebec province) (à pourvoir)

Front desk supervisor
Montréal Marriott Château Champlain —Montréal, QC
- 65 000 $ par an
- Temps plein
- Anglais
- Hôtel
- Expérience en supervision
- Assurance Invalidité
- Assurance Dentaire
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Front Office Manager
Marriott International, Inc —Dorval, QC
- De 78 000 $ à 98 000 $ par an
- Temps plein
- Hôtel
- Diplôme d'études secondaires
- Amélioration continue
Front Office Supervisor
Embassy Suites by Hilton Montreal Airport —Pointe-Claire, QC
- Temps plein
- Bar
- Mathématiques de base
- Anglais
- Assurance Dentaire
- Assurance Vision
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Front Desk Supervisor
Quality Inn & suites P.E. Trudeau —L'Île-Dorval, QC
- De 23 $ à 25 $ de l’heure
- Temps plein
- Hôtel
- Expérience en supervision
- Gestion d'équipe
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Front Desk Manager
Quality Inn & suites P.E. Trudeau —L'Île-Dorval, QC
- À partir de 65 000 $ par an
- Temps plein
- Hôtel
- Réception
- Service aux visiteurs
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Front office manager
Le Nouvel Hôtel Montréal —Montréal, QC
- Temps plein
- Compétences rédactionnelles
- Anglais
- Hôtel
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il y a 3 jours
Front Office Supervisor
DoubleTree par Hilton Pointe-Claire Montréal Aéroport Ouest —Pointe-Claire, QC
- Temps partiel
- Mathématiques de base
- Anglais
- Hôtel
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Spa Guest Services Manager
Everwild —Montréal, QC
- Fins de semaine au besoin
- Microsoft Word
- Microsoft Outlook
- Windows
- Assurance Dentaire
- Assurance Vision
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il y a 12 jours
Guest Service Manager / Responsable Service Clients
Armon Plaza Montréal Aéroport —Saint-Laurent, QC
- De 23 $ à 25 $ de l’heure
- Fins de semaine au besoin
- Anglais
- Hôtel
- Gestion d'équipe
- Assurance Dentaire
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Guest Services Manager
Rimap Hospitality —Montréal, QC
- Anglais
- Microsoft Office
- Bases de données
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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : front desk supervisor (quebec province)

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Front desk supervisor

Montréal Marriott Château Champlain
Montréal, QC

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Détails du poste

Temps plein

Avantages

Assurance Invalidité
Assurance Dentaire
Programme d'Aide aux Employés
Assurance Vie

Compétences

Français
Anglais
Traitement des plaintes
Gestion des horaires
Expérience en supervision
Service à la clientèle
Hôtellerie
Mentorat
Orientation axée sur le service à la clientèle
Sens de l'organisation
Réception
Compétences en informatique
Formation et développement
Service aux visiteurs
Leadership
Procédures opératoires normalisées (PON)
Résolution des problèmes de la clientèle
Motivation d'équipe
Compétences en communication
Interaction avec les clients
Coordination d'équipe

Description complète du poste

Work place : 1050 Rue De La Gauchetière O, Montréal, QC H3B 4C9

Status: Full-time

Salary: 65 000$ per year

Acquired in 2018 by Tidan, this hotel is located in the heart of the Montreal metropolis. The Marriott Château Champlain is a 1-minute walk from the metro, accessible by an underground route, adjacent to the Bell Centre and also by 1000 de la Gauchetière. This iconic and emblematic hotel in Montreal was completely renovated in 2021, with 36 floors, 614 rooms, 13 suites, 25 meeting rooms and can accommodate up to 1000 customers. If you are looking for a stylish and modern work environment, join the inspiring team of one of the largest hotels in downtown Montreal.

Reporting to the Director of Reception, the Reception Supervisor is responsible for overseeing the daily operations of the establishment's reception, as well as leading and supporting the team of receptionists to ensure quality service to the clients.

Responsibilities:

Supervise reception activities, including check-in, check-out, guest special requests, and reservations.
Provide exceptional customer service by welcoming guests, addressing their inquiries, and professionally resolving issues.
Guide, train, and mentor team members, ensuring adherence to service standards and establishment policies.
Manage work schedules, leaves, and replacements to ensure adequate coverage at all times.
Coordinate with other departments to ensure smooth communication and efficient issue resolution.
Handle guest complaints proactively and responsively to ensure their satisfaction.
Ensure compliance with check-in, check-out procedures, as well as security and confidentiality policies.
Perform administrative tasks such as compiling reports, maintaining records, and managing billing.
Maintain a clean, organized, and welcoming environment at the reception.

Qualifications and Required Skills:

A college degree in hospitality is an asset.
Previous reception experience, with a minimum of 3 years in a supervisory role.
Excellent communication and customer service skills.
Ability to work under pressure and manage delicate situations.
Strong leadership skills and the ability to motivate and develop a team.
Solid organizational skills and attention to detail.
Proficiency in hotel management systems and computer tools.
Familiarity with standard operational procedures in the hotel industry.

Languages: Bilingualism (French and English) spoken and written is required for this position as we serve an international clientele.

Who are we:

Tidan is a hotel and real estate group in business for 52 years with a portfolio of 12 hotels and more than 65 real estate properties, as well as the largest tennis club across North America. To learn more about Tidan, visit our website: https://www.tidan.com/en/.

Why join our team:

Apart from competitive salaries, we offer benefits, such as group insurance which constitutes life insurance, disability insurance, and medical and dental insurance, in addition to vision care. Our employees have 24/7 virtual access to healthcare professionals through the Employee Assistance Program. You have personal days and vacations that are planned according to the department and the hotel you join. A bonus is also provided via our referral program and more.

We believe in teamwork and are committed to creating a high-performing team whether through training or by strengthening team relationships. We have an admiration for our employees who set themselves professional challenges and we support them in achieving them. Take the step and join the Tidan team through our many job opportunities, whether in the hotel or real estate sector, there is a place for you.

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