25 meilleures offres (customer care manager, quebec province) (à pourvoir)

Store Manager
Under Armour —Montréal, QC
- De 56 018 $ à 91 660 $ par an
- Fins de semaine au besoin
- Anglais
- Gestion du temps
- Analytique
- Réductions Tarifaires
Co-Gérante / Co-Manager
La Senza —Ville de Québec, QC
- Fins de semaine au besoin
- Anglais
- Esprit d'analyse
- Expérience en supervision
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il y a 6 jours
Customer Success Manager (North America)
Goodstack —Ville de Québec, QC
- Fins de semaine au besoin
- Télétravail
- Déplacements à prévoir
- Jours fériés payés
- Congés payés
Customer Service Supervisor
SelectBlinds Canada L.P. —Montréal, QC
- Fins de semaine au besoin
- Travail hybride
- Bilingue
- Service à la clientèle
- Anglais
- Assurance Dentaire
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Store Manager | Montreal Eaton Centre
Lululemon —Montréal, QC
- De 82 110 $ à 144 417 $ par an
- Fins de semaine au besoin
- Expérience en gestion
- Vente
- Diplôme d'études secondaires
- Assurance Dentaire
- Congés payés
Senior Manager, Call center
Groupe Nordik —Gatineau, QC
- Temps plein
- Télétravail
- Bilingue
- Vente
- Service à la clientèle
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Night Front Desk Manager
Marriott International, Inc —Montréal, QC
- De 67 000 $ à 86 000 $ par an
- Temps plein
- Pas d'expérience requise
- Hôtel
- Diplôme d'études secondaires
il y a 7 jours
Customer service Manager
Newrest —Dorval, QC
- Temps plein
- Bilingue
- Anglais
- Baccalauréat
Postuler rapidement
il y a 8 jours
Supervisor, Customer Care
Day & Ross —Montréal, QC
- Temps plein
- Bilingue
- Microsoft Word
- Microsoft Excel
Postuler rapidement
il y a 1 jour
Customer Solutions Lead
Bayer —Sherbrooke, QC
- De 60 000 $ à 114 000 $ par an
- Microsoft Powerpoint
- Microsoft Excel
- Anglais
- Assurance Dentaire
- Assurance Vision
Customer Success Manager
MaintainX —Montréal, QC
- Assurance Dentaire
- Congés payés
Postuler rapidement
FREELANCE FIELD AGENT TEAM LEADER H/F - 100% Remote
Sqwad —Montréal, QC
- Télétravail
- Vente
- Gestion d'équipe
Postuler rapidement
il y a 3 jours
Assistant Store Manager I
Coach —Montréal, QC
- De 27 $ à 32 $ de l’heure
- Fins de semaine au besoin
- Port de charges lourdes
- Anglais
- Microsoft Office
- Aide au Transport Quotidien
- Assurance Invalidité
Manager, Contact Center
Bath Fitter Corporate —Montréal, QC
- Télétravail
- Vente
- Marketing
- Esprit d'analyse
- Programme d'Aide aux Employés
- Heures d'arrivée et de départ flexibles
Postuler rapidement
il y a 3 jours
Gestionnaire de cas - Case Manager
Bayshore HealthCare —Montréal, QC
- Temps plein
- Télétravail
- Bilingue
- Microsoft Excel
- Microsoft Outlook
il y a 13 jours
Gestionnaire Service Client | Customer Service Manager
Pratt & Whitney —Saint-Hubert, QC
- Temps plein
- Service à la clientèle
- Anglais
- Maîtrise
- Programmes de Bien-être
il y a 13 jours
Manager, Customer Service
Rona —Boucherville, QC
- Temps plein
- Travail hybride
- Leadership
- Compétences en communication
- Négociation
Postuler rapidement
il y a 9 jours
Manager, Client Services
Computershare —Montréal, QC
- Temps plein
- Bilingue
- Anglais
- Baccalauréat
- Travail à domicile
il y a 2 jours
Responsable Relation Livraison Client / Customer Delivery Relation Manager
Airbus —Montréal, QC
- Temps plein
- Travail hybride
- Bilingue
- Google Suite
- PMP
- Programme d'Aide aux Employés
Responsable de la Satisfaction Client | Customer Satisfaction Manager
Pratt & Whitney —Longueuil, QC
- Temps plein
- Logiciels de GRC/CRM
- Marketing
- Service à la clientèle
- Programmes de Bien-être
- Heures d'arrivée et de départ flexibles
Front Office Assistant Manager
Marriott International, Inc —Ville de Québec, QC
- De 63 000 $ à 76 000 $ par an
- Temps plein
- Hospitalité
- Pas d'expérience requise
- Hôtel
4 h
Superviseur (e) du Support Client / Customer Support Supervisor
Valsoft Corporation —Ville de Québec, QC
- Temps plein
- Travail hybride
- Bilingue
- Service à la clientèle
- Ingénierie
- Assurance Dentaire
- Congés payés
Postuler rapidement
Associate Customer Success Manager
Intrado Life & Safety, Inc. —Saint-Laurent, QC
- Temps plein
- Télétravail
- Microsoft Powerpoint
- Microsoft Word
- Logiciels de GRC/CRM
- Réductions Tarifaires
- Assurance Invalidité
il y a 14 jours
Gestionnaire Experience Client / Customer Experience Manager
Bell Textron Inc. —Mirabel, QC
- Heures supplémentaires
- Bilingue
- Expérience en gestion
- Vente
- Jours fériés payés
- Bourses d'Études
Customer Experience Lead, EMEAI
CAE Inc. —Saint-Laurent, QC
- Temps plein
- Bilingue
- Anglais
- Déplacements à prévoir
- Plan d'actionnariat des employés
- Horaire flexible avec plage fixe
il y a 8 jours

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Store Manager

Under Armour
Montréal, QC

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Détails du poste

Temps plein

Avantages

Réductions Tarifaires

Compétences

Anglais
Gestion du temps
Analytique

Description complète du poste

Values & Innovation

At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate.

Our Values define and unite us, the beliefs that are the red thread that connects everyone at Under Armour. Our values are rallying cries, reminding us why we're here, and fueling everything we do.

Our pursuit of better begins with innovation and with our team's mission of being the best. With us, you get the freedom to go further - no matter your role. That means developing, delivering, and selling the state-of-the-art products and digital tools that make top performers even better.

If you are a current Under Armour teammate, apply to this position on the Internal Career Site Here.

Purpose of Role

Lead like an owner. Win like a team.

As a Store Manager, you run the show - driving sales, leading your team, and delivering customer experience that's pure Under Armour. From merchandising to operations, you'll own every detail and inspire your team to hit goals, push limits, and perform at their best.

Your Impact

Key Responsibilities

Establish and execute a strategic plan to achieve planned sales and key performance indicators
Analyze reporting and daily sales trends to make real-time strategic business decisions to drive results
Drive performance through customer service, human resources, inventory control, and store appearance
Build loyalty through in-store experience using data capture, endless aisle, and other omni-channel solutions
Direct the handling of merchandise, shipment receipt, processing, floor sets, markdown, and replenishment
Oversee and ensure efficiency of all daily operational procedures
Complete store audit compliance and shrink results aligning with loss prevention standards
Manage payroll and schedule adjustments maximizing productivity to achieve payroll and sales targets
Maintain safe environment of a neat, clean, and organized sales floor, cash wrap and fitting room
Motivate and inspire the team through Under Armour's Core Competencies Lead the management team through execution of all performance management tools
Effectively communicate with the management team to align and help drive business strategy
Proactively seek personal learning and development opportunities to build leadership skill set
Recruit, hire, develop, and retain high performing teammates
Manage store census, seasonal hiring and turnover, network, recruit, and interview
Perform other tasks assigned by leadership

Qualifications & Requirements

Qualifications

Local language fluency required; plus, basic verbal and written English is a must
Ability to interpret analytics and metrics
Knowledge of employment laws including compliance with local requirements
Advanced interpersonal skills
Robust time-management skills
Ability to identify complex problems and evaluate solutions using logic and reason
Demonstrated critical thinking in a fast-paced and deadline-oriented environment

Requirements

Minimum 3 years management experience
Minimum 1 year management in a sports/apparel & footwear retail environment
Ability to work a flexible schedule to meet the needs of the business, including holidays, nights, and weekends
Ability to handle or relocate products up to 25 lbs./12kgs
Ability to stand and move about for extended periods of time with short breaks
Ability to freely access all areas of the store; including the selling floor, stock and register area

Benefits & Perks

Paid "UA Give Back" Volunteer Days: Work alongside your team to support initiatives in your local community
Under Armour Merchandise Discounts
Maternity and Parental Leave for eligible and FMLA-eligible teammates
Health & fitness benefits, discounts and resources- We offer teammates across the country programs to promote physical activity and overall well-being

Base Compensation

$56,018.23 - $91,659.82

Most new hires fall within this range and have the opportunity to earn more over time. Initial placement within the salary range, however, is based on an individual's relevant knowledge, skills and experience for the position. UA is committed to helping our teammates succeed and advance in their careers. Base salary is only one component of our competitive Total Rewards package.

Our Commitment to Equal Opportunity

At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion or belief, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, family or paternal status and any other characteristic protected by applicable law. Under Armour seeks to recruit, develop and retain the most talented people representing a wide variety of backgrounds and perspectives. If a reasonable accommodation is needed to participate in the job application or interview process, please contact our Human Resources team via [email protected].

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