Jellycat is a privately owned design-led, gift brand headquartered in London. We create innovative luxurious products in the soft toy, accessory, baby and book categories that are loved around the world. We have an established and growing global customer base and we work with our partners to maximize the potential and reach of Jellycat throughout, sharing joy as we go!
As we continue to grow throughout North America, we continue to develop and improve the presence and awareness of our brand.
As the Regional Sales Manager, Quebec City, you’ll be responsible for growing and managing Jellycat’s presence across the territory by building strong retailer relationships, supporting brand awareness, and ensuring accounts meet Jellycat’s merchandising and brand standards. You’ll identify new luxury retail opportunities, support in-store product training and events, and provide regular feedback and reporting to help strengthen account performance and customer experience.
While this is a remote role, the candidate must be based within the greater Quebec City, Quebec metro area to effectively support and service accounts throughout the territory. The candidate must also be bilingual, fluent in both French and English.
You'll be:
Managing a Territory
Passionately representing Jellycat and promoting brand awareness within the existing territory account base.
Working with your Team Leader to understand account tiers and determine travel schedules to ensure retailers receive in-person visits as needed.
Meeting sales growth and budget targets.
Evaluating which existing retailers do or do not meet Jellycat merchandising and brand standards.
Navigating tough conversations when closing accounts that do not meet Jellycat standards.
Identifying and securing new luxury accounts.
Engaging Customers
Developing trusting, professional relationships with retailers.
Engaging with store personnel to ensure they understand and promote the brand.
Launching, presenting, and selling in new collections as they are introduced.
Ensuring correct visual merchandising and product presentation in stores per Marketing direction.
Encouraging retailers to host events as directed by Marketing and participating as needed.
Providing in-store/customer training on products and brand awareness.
Monitoring adherence to brand guidelines in all promotional and operational activities
Reporting and Providing Feedback
Providing quarterly updates to management via PowerPoint presentation.
Assisting with feedback regarding new products, visual merchandising, and customer interactions.
Documenting enhancements made to each account via photos.
Placing orders via MarketTime or Microsoft Dynamics 365.
Providing reports via Microsoft Dynamics 365 for internal and external use (retailer-specific).
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer.
Traveling occasionally as needed to support accounts, business needs, and team initiatives.
You'll have:
Fluency in both French and English (written and verbal), required to effectively support customers.
3+ years of experience as a bilingual Territory Sales Manager, ideally within a luxury or premium brand.
Residence in Quebec City, Quebec, within the territory you’ll be representing.
Excellent written and verbal communication skills.
Strong organizational skills with the ability to multitask and manage multiple deadlines.
A strong understanding of retail and gift market trends.
The ability to build strong customer relationships while delivering an exceptional customer experience.
The ability to merchandise products in-store using POS materials and brand guidelines.
Moderate proficiency in Excel for reporting, forecasting, and financial planning.
Proficiency in PowerPoint for quarterly business reviews.
A creative mindset and strong decision-making skills, with the judgment to seek guidance from senior management when appropriate.
Strong problem-solving skills and a solution-oriented approach.
A passion for Jellycat, our characters, and our brand.
A commitment to representing Jellycat as a true brand ambassador, not just a salesperson.
The ability to thrive in a field-based sales role and contribute to a high-performing team.
A flexible, personable, positive, and collaborative approach.
Our Perks & Benefits:
Bonus – Annual discretionary bonus tied to both company performance and personal contribution.
Health Coverage – Supplemental health, dental, and vision through Desjardins. Starts day one.
Group RRSP – Put in up to 5% of your salary and we'll match every dollar.
Social Events – A very active social committee keeping the calendar full of celebrations and good times.
Compensation:
Artificial Intelligence (AI) may be used as part of our recruitment process to support the screening, assessment, and selection of applicants for this position. AI tools may assist our recruitment team by conducting an initial review of submitted materials to identify relevant skills, experience, and qualifications. AI does not make hiring decisions. Candidates are reviewed by a human, and all hiring decisions are made by people.
Jellycat Inc. is an Equal Opportunity Employer. We welcome applicants from all backgrounds and make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other protected status. We are committed to a fair, inclusive workplace where everyone can thrive.
