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people like you to help us. A career at BC Hydro is meaningful and provides you the opportunity to be part of a talented,
inclusive, and diverse team. We offer a healthy work-life balance, competitive wages, a comprehensive benefits package,
and training opportunities to support you in your career growth. We're proud to be ranked as one of B.C.'s Top Employers
and one of Canada's Best Diversity Employers.
We invite you to join us as we build an even cleaner B.C. We welcome applications from all qualified job seekers. If you’re a
person with a disability, please let us know by emailing [email protected], as adjustments can be made to
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IT Advisor (Compliance Systems Support)
Number of positions: 1 Job Location: Dunsmuir 08
Employment type: Permanent Region: Lower Mainland
Hours of work: Full-time (37.5 hrs/wk) Flexible Work Role: Hybrid
Annual salary: $ 109,700.00 - 138,700.00
Position Highlights
This position is accountable to provide operational management and technical expertise for MRS (Mandatory
Reliability Standards) systems such as SigmaFlow, SureSite, CIP Access Information Portal. The ideal candidate has a
strong background in IT operational support, network/ infrastructure support and system integration/implementation.
What you'll do
- Acts as a project manager and technical expert by leading the development and implementation of MRS system
platform solutions and ensuring seamless implementation.
- Develops resource plans; determines business priorities and recommendations; ensures deadlines and
deliverables are met, and; acts as a technical lead in troubleshooting and resolution.
- Provides input and recommendations to MRS system roadmaps and work programs.
- Manages and mentors a team of technical professionals in day-to-day performance of work.
- Reviews System Administrators and Developers’ translation of business requirements to technical requirements
on development and configuration.
- Provides ongoing technical leadership and support during design, development, test, and service introduction
phases including technical specification reviews and approvals.
- Consults and confirms business requirements with Business Analysts, Process/Practice Owners, and business
counterparts.
- Builds relationships with CIP Program office and other stakeholders by truly seeking to understand business
priorities and core requirements.
- Ensures that the creation and maintenance of operational documentation and standard operating
procedures are in place to reduce support risk and inefficiency.
- Overviews or develops the configuration of custom workflows, data libraries and reports in the MRS systems.
- Performs regular reviews of system platform configuration and enhancements to identify opportunities to improve
customer experience for various compliance areas.
- Monitors system health, availability, security, and performance.
- Monitors incident, problem, and request tickets to ensure trouble calls and support requirements are dealt with in
a timely, and effective manner to ensure SLA is met.
