JOB TITLE: Reception and Customer Care
LOCATION: South Okanagan Laser and Skin, Penticton, BC
EMPLOYMENT STATUS: Part Time (18-24 hours per week)
HOURS OF WORK: Clinic Hours
COMPENSATION: $18 - $21/hr based on experience
ABOUT BIOS
Bios Wellness Clinics’ multi-disciplinary approach is aimed at redefining excellence in care through innovative technologies. Our mission is to provide cutting-edge treatments in medical aesthetics and complementary & alternative medicine to enhance the well-being of our patients.
WHY
At Bios Wellness Clinics, we are committed to innovation and excellence in medical aesthetics and wellness. Our team members are equipped with cutting-edge tools, ongoing professional development opportunities, and a collaborative environment where creativity and collaboration are valued. By joining Bios, you’ll thrive in a forward-thinking organization that emphasizes both your personal growth and the delivery of exceptional patient care, setting us apart in the industry.
JOB SUMMARY
As the Reception and Customer Care Specialist at Bios Wellness Clinic, you will serve as the welcoming face of our clinic, providing exceptional client service and support. You will manage client appointments, address inquiries, and ensure a seamless experience by effectively communicating our services and products. Your role involves collaborating with the team and enhancing client satisfaction through thoughtful, client-centered interactions in a dynamic medical aesthetics environment.
KEY RESPONSIBILITIES
Client Interaction and Communication
- Deliver a friendly, welcoming, and professional first impression to all visitors.
- Handle incoming calls and emails, providing accurate information about services, appointments, and promotions.
- Effectively communicate service offerings and skincare information in an accessible and client-focused manner.
Appointment Management
- Schedule, confirm, and manage client appointments using the clinic’s booking system.
- Coordinate with aestheticians and staff to optimize scheduling and minimize downtime.
- Resolve scheduling conflicts and accommodate client needs with efficiency and professionalism.
- Balance high volumes of inquiries and appointments while maintaining excellent customer service.
- Proactively identify client or operational issues and provide effective solutions or escalate as needed.
Customer Care and Sales
- Listen actively to client concerns and resolve issues promptly and courteously.
- Prioritize daily tasks to ensure smooth operations and timely client services.
- Provide pre-appointment instructions and post-care guidance as needed.
- Ensure client confidentiality and handle sensitive information with discretion
- Recognize opportunities to inform clients about new services, promotions, or products that may benefit their skincare goals.
- Promote relevant skincare products and services based on individualized client needs to enhance their clinic experience.
Administrative Support
- Maintain an organized and tidy reception area to promote a professional environment.
- Update and manage client records regularly, ensuring compliance with clinic protocols.
- Assist with general office supply inventory and inform the manager of necessary orders.
Inventory Management
- Support inventory management, including placing orders, receiving shipments, and tracking product inventory.
- Monitor inventory levels to ensure adequate stock of skincare products, supplies, and equipment.
- Work with the manager to reconcile inventory discrepancies and improve inventory tracking processes.
Sales and Upselling
- Inform clients about new services, promotions, or products that align with their skincare goals.
- Recommend relevant skincare products and services to enhance the client experience.
- Support retail sales efforts by maintaining knowledge of available products and promotions.
Team Collaboration
- Collaborate with aestheticians and other staff to ensure seamless operations and high client satisfaction.
- Attend staff meetings and training sessions to stay informed on updates and new services.
- Contribute to a positive team environment and support colleagues in delivering exceptional care.
All other related reasonable duties and responsibilities.
QUALIFICATIONS
- Education: Certifications in customer service or administration. Medical Office Assistant (MOA) preferred.
- Experience: Minimum of 2 years of experience in a reception or customer service role, preferably in a medical clinical setting.
- Technical Skills: Proficient in Microsoft Office Suite and experience with appointment scheduling software. Experience with Zenoti is considered an asset.
- Interpersonal Skills: Strong communication and interpersonal skills with a customer-oriented attitude.
- Attention to Detail: High level of accuracy and attention to detail in all tasks.
- Adaptability: Ability to manage multiple tasks efficiently and adapt to a fast-paced environment.
- Enthusiasm for the field of medical aesthetics and skincare.
Job Type: Part-time
Pay: $18.00-$21.00 per hour
Experience:
- receptionist or similar role : 4 years (required)
Work Location: In person
