3 meilleures offres (guest service agent, parry sound, on) (à pourvoir)

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Guest Service Agent
Crown Group of Hotels —Brampton, ON
Answer telephone calls, emails, and guest communications while providing information about hotel services, amenities, and local attractions.
De 19 $ à 21 $ de l’heure
Postuler rapidement
Contact Centre Service Agent (ON - Remote)
The Travel Corporation —Vaughan, ON
Ability to obtain TICO Certification (Travel Industry Council of Ontario) within the first 60 days of employment; TTC will cover the cost of the first attempt.
19,35 $ de l’heure
Postuler rapidement

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Registers guests into the hotel in a prompt and courteous manner using upselling techniques to maximize room rates; prepares for group check in and out and VIP arrivals; becomes informed of events/ functions in the hotel during the shift.
Checks guests out of the hotel; processes customer payments according to established policies and procedures.
Responds to guest requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase
Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
Books guest reservations or coordinates with reservation
Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier’s report, prepares deposit and counts cashier bank.
Issues, controls and releases guest safe-deposit
Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction.
Provides a professional image at all times through appearance and dress.
Follows company policies and procedures.

Note: Other duties as assigned by supervisor or management

Preferred

Preferred

Self-Starter: Inspired to perform without outside help
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals