5 meilleures offres (technical support agent, ottawa, on) (à pourvoir)

Service Agent
Medical Council Of Canada —Ottawa, ON
- De 57 500 $ à 65 500 $ par an
- Temps plein
- Microsoft Outlook
- Anglais
- Recherche
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IT Support Specialist
Nations Translation Group —Ottawa, ON
- De 50 000 $ à 55 000 $ par an
- Temps plein
- Maintenance
- Anglais
- Windows
- Assurance Dentaire
- Congés payés
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Remote Bilingual Customer Service Representative (French/English)
SureHire —Ottawa, ON
- De 18 $ à 19 $ de l’heure
- Temps plein
- Télétravail
- Cabinet médical
- Pas d'expérience requise
- Anglais
il y a 2 jours
Bilingual Human Resources Business Partner
Telecon Inc —Ottawa, ON
- De 85 000 $ à 95 000 $ par an
- Temps plein
- Anglais
- En présentiel
- Compétences en communication
- Assurance Dentaire
- Programme d'Aide aux Employés
Human Resources Business Professional
Siemens Healthineers —Ottawa, ON
- De 85 000 $ à 121 500 $ par an
- Temps plein
- Microsoft Outlook
- Analyse de données
- Esprit d'analyse
- Jours fériés payés
- Congés payés

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : technical support agent (ottawa, on)

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Service Agent

Medical Council Of Canada
Ottawa, ON

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Détails du poste

Permanent | Temps plein

Compétences

Live chat
Français
Microsoft Outlook
Anglais
Recherche
Prise de décisions
Service à la clientèle
Orientation axée sur le service à la clientèle
Sens de l'organisation
Collecte de données
Diplôme d'études collégiales (hors Québec)
Gestion des comptes
Compétences en communication
Interaction avec les clients

Description complète du poste

Consider an opportunity to join our talented team

The Medical Council of Canada (MCC) was recognized as a National Capital Region Top Employer for ten consecutive years!

Want to contribute to the health and wellbeing of Canadians?
At the MCC, you’ll be part of a dynamic team that ensures physicians have the competencies to support safe, accessible health care in Canada.

You’ll be immersed in a collaborative and inclusive work environment that fosters professional development and work-life balance.

Apply for one of our rewarding positions today!

Service Agent

Full Time Permanent

Ottawa, Ontario, Canada

Hybrid role

2 vacancies

As a Service Agent, you’ll be the friendly first point of contact for MCC clients, playing an important role in helping the department achieve its goals. In this bilingual role, you’ll provide high-quality support to candidates and partners, answering questions and guiding them through processes related to source verification of documents and exam applications.

Your ability to communicate clearly, problem-solve, and deliver exceptional service will help create a positive and seamless experience for everyone who reaches out to the MCC.

What you’ll do

Provide comprehensive front-line support to candidates and partners by addressing inquiries through phone, email, and instant messaging chat for all examination and repository services, including:
Account management and password reset assistance.
Source verification request inquiries.
Guidance on document sharing processes.
Examination-related support (scheduling, eligibility, withdrawals).
Preparation and delivery of Educational Credential Assessment (ECA) reports.
Inquiries related to the Licentiate of the Medical Council of Canada (LMCC).

What you need to succeed

Experience:

1–3 years of front-line customer service experience, ideally in an office or service-oriented environment.
Proven ability to support clients through phone, email, and online channel.
Experience handling sensitive information with professionalism and accuracy.

Technical Skills

Bilingual communication skills (English and French) exceptional verbal and written ability in both languages.
Strong proficiency with Microsoft Office (Outlook, Word, Excel) and the ability to quickly learn internal systems and databases.
Navigate the internet to locate, verify, and interpret information efficiently.

Competencies

Exceptional people skills and a strong commitment to delivering outstanding customer service.
Calm under pressure with the ability to juggle multiple priorities effectively.
Professional discretion, maintaining confidentiality with tact and sensitivity.
High accuracy and attention to detail, ensuring quality in every task.
Strong research and information-gathering abilities, asking the right questions to support clients.
Sound judgment and confident decision-making, even in complex situations.
A collaborative spirit with the ability to work independently when needed.
Excellent organizational skills, keeping tasks, timelines, and priorities on track.
Adaptability and resilience, thriving in a fast-changing environment.

Education

College diploma or equivalent combination of education and experience.
Training or coursework related to customer service, administration, or communications is an asset.

Language:

Fully bilingual (English/French) with the ability to communicate clearly, professionally, and effectively in both languages.

The perks

A defined benefit pension plan.
A complete benefit package your first day on the job.
Three weeks' vacation right off the bat.
A company paid holiday closure in December - our gift to you!
A 35-hour work week.
Compressed and telework programs.
Free onsite parking - any day, any time.
Free virtual Mobility and Strength & Conditioning classes.

Visit our Careers page to discover what sets us apart and how we cultivate an environment where employees thrive.

The MCC is an equal opportunity employer, committed to diversity and inclusion in the workplace at all levels of its organization. Our team fosters belonging by welcoming and valuing people with diverse backgrounds and incorporating their experiences and perspectives into our work.

AI-based tools from third-party platforms may be used to support application screening and candidate matching. Human recruiters review all applications and make final hiring decisions.

Accommodations can be provided at all stages of the hiring process; we ask applicants to make their needs known in advance.

Please note that only those invited for an interview will be contacted.

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technical support agent emplois - ottawa, on

Service Agent

IT Support Specialist

Remote Bilingual Customer Service Representative (French/English)

Bilingual Human Resources Business Partner

Human Resources Business Professional

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