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Customer Service Representative: Intake - Casual

Ottawa Humane Society
Ottawa, ON

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Détails du poste

Occasionnel

Compétences

Raiser's Edge
Service à la clientèle
Anglais
Microsoft Office
Diplôme d'études secondaires

Description complète du poste

Job Purpose

The Customer Service Representative (CSR): Intake is responsible providing consultation and support for OHS clients seeking OHS lost and found services and services of the Municipal Animal Shelter (MAS).

Duties and Responsibilities

Ensure professional intake and discharge of animals
Assess and document the health and behaviour of incoming animals
Examine all in-coming animals are thoroughly for identification
Research all possible avenues to match an animal to its owner
Be aware, and make use, of relevant online and community resources
Maintain the MAS area, facilities and equipment
Accept and manage OHS payments and donations as required
Enter and maintain data integrity in Raiser’s Edge and Chameleon
Support the activities of coworkers, volunteers, students and work placements and provide orientation and training as required
Be thoroughly familiar with pertinent legislation, regulations, guidelines, OHS policies, procedures, collective agreement, and good animal care practices
Produce and maintain accurate reports, records, and files
Participate in supervision, evaluation, training and other meetings as required
Participate in the identification and evaluation of OHS program goals and objectives
Participate in professional development opportunities
Represent the OHS in a professional manner
Participate in public relations and promotional activities as required
Will be required to assume some of the responsibilities of Customer Service Representative: Adoptions
May be required to assume some of the responsibilities of the Supervisor: Customer Service or Coordinator: PAL

Qualifications

Secondary school diploma or equivalent
Minimum of one year experience in customer service
Animal handling experience preferred
Proficiency in Microsoft Office Suite
Professional working proficiency in spoken and written English is required

Working Conditions/Physical Requirements

Employee may be required to work evening, holiday and weekend shifts
Employment is conditional upon the ability to provide services in a safe manner, including, but not limited to, lifts and transfers of large animals and interaction with potentially aggressive animals
Employee will be required to wear a uniform designated by the employer
Employment is conditional upon maintaining confidentiality of OHS information
Employment is conditional upon the ability to work around all species of animals safely

How to Apply

The Ottawa Humane Society is an equal opportunity employer. We value a diverse workplace and encourage applications from all qualified individuals of any race, religion, gender, sexual orientation, age, ability, or other protected characteristic.

We offer accommodation for applicants with disabilities in our recruitment processes. If you are contacted by the OHS regarding a job opportunity, please let us know prior to interview if you require any accommodation.

If you are interested in this opportunity and have the above qualifications, please apply via the Ottawa Humane Society Careers Centre by clicking "Apply" and following the steps.

We use AI-powered tools to review and shortlist applications based on job-related criteria. Human recruiters and hiring managers review results and decide who moves forward.

This posting is for an existing vacancy.

This is a casual role with no set schedule or guaranteed hours.

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