25 meilleures offres (service writer, ottawa, on) (à pourvoir)

Service Manager
Leisure Days RV Group —Ottawa, ON
- De 72 000 $ à 85 000 $ par an
- Temps plein
- Bilingue
- Microsoft Word
- Microsoft Excel
- Assurance Invalidité
- Assurance Dentaire
Postuler rapidement
il y a 5 jours
Service Advisor
Tony Graham Toyota —Nepean, ON
- De 60 000 $ à 80 000 $ par an
- Temps plein
- Bilingue
- Service à la clientèle
- Anglais
- Réductions Tarifaires
- Assurance Invalidité
Postuler rapidement
il y a 14 jours
Service Writer - Peterbilt
Brandt —Ottawa, ON
- Microsoft Office
- Diplôme d'études secondaires
- Diplôme universitaire non requis
Postuler rapidement
Senior Proposal Writer
CallTower, Inc. —Ottawa, ON
- De 87 000 $ à 103 000 $ par an
- Télétravail
- Microsoft Powerpoint
- Bilingue
- Microsoft Excel
Postuler rapidement
il y a 8 jours
Senior Writer, Fact-Checking and News Verification (French Services) (On Site)
CBC/Radio-Canada —Ottawa, ON
- Temps plein
- Bilingue
- Compétences rédactionnelles
- Anglais
il y a 5 jours
Automotive Service Advisor
Surgenor Barrhaven Chevrolet Buick GMC —Nepean, ON
- De 40 000 $ à 140 000 $ par an
- Temps plein
- Expérience en mécanique
- Vente
- Service à la clientèle
- Réductions Tarifaires
- Assurance Dentaire
Postuler rapidement
Automotive Service Advisor
Bean Chevrolet Buick GMC Ltd —Carleton Place, ON
- De 60 000 $ à 100 000 $ par an
- Temps plein
- Service à la clientèle
- En présentiel
- Connaissances en mécanique
- Réductions Tarifaires
- Assurance Invalidité
Postuler rapidement
il y a 8 jours
Senior Service Advisor
Campbell Ford —Ottawa, ON
- De 60 000 $ à 75 000 $ par an
- Temps plein
- Vente
- Service à la clientèle
- En présentiel
- Assurance Dentaire
- Congés payés
Postuler rapidement
Service Advisor
Big Country RV —Carleton Place, ON
- De 24 $ à 26 $ de l’heure
- Temps plein
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Programme d'Aide aux Employés
- Assurance Vie
Postuler rapidement
Automotive Service Advisor
Jim Keay Ford Lincoln —Orleans, ON
- De 55 000 $ à 85 000 $ par an
- Temps plein
- Bilingue
- Service à la clientèle
- Anglais
- Assurance Invalidité
- Congés payés
Postuler rapidement
il y a 5 jours
Service Advisor, Westboro Auto Imports Ltd. (Otto's Subaru)
Westboro Auto Imports Ltd. (Otto's Subaru) —Ottawa, ON
- De 60 000 $ à 80 000 $ par an
- Fins de semaine au besoin
- Compétences rédactionnelles
- Diplôme d'études secondaires
- Compétences en informatique
Postuler rapidement
Conseiller technique/Service Advisor - Volkswagen L'Outaouais
Mark Motors Group —Gatineau, QC
- De 40 000 $ à 50 000 $ par an
- Temps plein
- Bilingue
- Service à la clientèle
- Anglais
- Assurance Invalidité
- Assurance Dentaire
Postuler rapidement
Automotive Service Advisor
Barrhaven Ford —Nepean, ON
- De 70 000 $ à 110 000 $ par an
- Temps plein
- Expérience en mécanique
- Service à la clientèle
- En présentiel
- Réductions Tarifaires
- Programmes de Bien-être
Postuler rapidement
Bilingual Technical Writer (Ammunition and Explosives)
Morson Talent (Canada & USA) —Ottawa, ON
- Bilingue
- Anglais
- En présentiel
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Intermediate Technical Writer
Morson Talent (Canada & USA) —Nepean, ON
- De 40,00 $ à 42,85 $ de l’heure
- Contrat
- Travail hybride
- Ingénierie
- Maintenance
- Anglais
Postuler rapidement
Service Advisor
Carleton Place Ford —Carleton Place, ON
- De 45 000 $ à 90 000 $ par an
- Temps plein
- Compétences en informatique
Postuler rapidement
il y a 1 jour
Automotive Assistant Service Manager
Confidential —Ottawa, ON
- À partir de 55 000 $ par an
- Temps plein
- Bilingue
- Service à la clientèle
- Anglais
- Congés payés
Postuler rapidement
il y a 13 jours
Counter Person / Service Advisor
Expert Tire Auto & Truck Certified Service —Ottawa, ON
- De 19 $ à 25 $ de l’heure
- Temps plein
- Vente
- Service à la clientèle
- Sens de l'organisation
- Assurance Invalidité
- Assurance Dentaire
Postuler rapidement
il y a 6 jours
Service Advisor (Automotive Retail)
Bank Street Toyota —Ottawa, ON
- De 40 000 $ à 85 000 $ par an
- Temps plein
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Assurance Dentaire
- Congés payés
Postuler rapidement
Service Advisor, Otto's Service Centre Ltd. (Otto's BMW)
Otto's Service Centre Ltd. (Otto's BMW) —Ottawa, ON
- De 45 000 $ à 52 000 $ par an
- Fins de semaine au besoin
- Compétences rédactionnelles
- Diplôme d'études secondaires
- Compétences en informatique
Postuler rapidement
Service Advisor - Mercedes Benz Ottawa Downtown
Mercedes-Benz Ottawa —Ottawa, ON
- De 55 000 $ à 75 000 $ par an
- Fins de semaine au besoin
- Bilingue
- Service à la clientèle
- Anglais
- Assurance Dentaire
Postuler rapidement
il y a 1 jour
Service Support
Orleans Toyota —Orleans, ON
- De 22 $ à 25 $ de l’heure
- Temps plein
- Service à la clientèle
- Conduite de véhicule
- Compétences en communication
- Programme d'Aide aux Employés
Postuler rapidement
2 h
Service Advisor
Myers Kanata Nissan —Ottawa, ON
- De 60 000 $ à 110 000 $ par an
- Temps plein
- Télétravail
- Service à la clientèle
Postuler rapidement
il y a 5 jours
Proposal & Grant Writer
Malleum —Ottawa, ON
- Temps plein
- Bilingue
- Compétences rédactionnelles
- Anglais
Postuler rapidement
il y a 5 jours
Generative AI Associate(French Speaking)
Innodata Inc. —Ottawa, ON
- 21 $ de l’heure
- Temps partiel
- Télétravail
- Doctorat
- CAD
- Anglais
Postuler rapidement
il y a 12 jours

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : service writer (ottawa, on)

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Service Manager

Leisure Days RV Group
Ottawa, ON

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Détails du poste

Temps plein
Il y a 5 jours

Avantages

Assurance Maladie Complémentaire
Cotisation égale au RÉER
Assurance Invalidité
Assurance Dentaire
Congés payés
Vacances payées
Programme d'Aide aux Employés
Assurance Vie
Stationnement sur place

Compétences

Bilingue
Microsoft Word
Français
Mécanique automobile
Microsoft Excel
Microsoft Outlook
Port de charges lourdes
Expérience en mécanique
Vente
Service à la clientèle
Vente incitative
Anglais
Plomberie
Comptabilité
Sens de l'organisation
Manipulation d'argent
Leadership
Compétences en communication
Connaissances en mécanique

Description complète du poste

The Leisure Days RV Group is looking for it's next Service Manager for the Ottawa area!

Overview:

As an RV Service Manager, you will be delivering high-quality customer service to our valued customers and with be working closely with external service providers and internal team members from parts and sales to drive.

You play a key role in understanding and providing proactive and valued solutions, and you will use your knowledge to build and maintain relationships and to understand client problems and explain their needs to staff for satisfactory service delivery. The RV Service Manager is responsible for overseeing all aspects of the service department, including personnel management, service operations, facility maintenance, inventory control, warranty administration, customer relations, financial performance, and regulatory compliance. This leadership role requires strong technical knowledge, exceptional organizational skills, and the ability to motivate and develop a high-performing team.

We offer:

A collegial work environment
Competitive Compensation: $72-85,000 per year based on experience, plus bonuses for a total compensation package of approximately $135,000/yr.
Group Benefits, RRSP Plan with employer match
Paid Vacation
Training in support of your role
Supportive team environment within a growing organization.

Reports to: General Manager (GM) and Regional Service Manager

Key Responsibilities: Accountabilities:

Personnel Management & Team Leadership

Supervise service department employees, assign tasks, and monitor performance.
Create and manage employee schedules and shift rotations.
Conduct performance evaluations and provide coaching and feedback.
Resolve workplace conflicts and maintain appropriate documentation.
Review and approve employee timecards and coordinate payroll submissions.
Track employee attendance, vacation, and sick leave.
Manage hiring, onboarding, training, disciplinary actions, and terminations in accordance with employment standards.
Facilitate team meetings and maintain clear communication across departments.

Service Operations Management

Oversee daily workflow, technician scheduling, and repair dispatching.
Monitor repair orders to ensure timely completion and quality workmanship.
Conduct final quality control inspections before customer delivery.
Coordinate onsite service appointments and technician assignments.
Maintain wash bay standards, environmental compliance, and workplace safety.
Support technicians with troubleshooting and technical guidance.

Fleet & Driver Management

Assign drivers and coordinate vehicle scheduling.
Maintain fleet maintenance records and service schedules.
Monitor fuel consumption and mileage reporting.
Ensure compliance with transportation regulations and vehicle inspections.
Address vehicle maintenance issues promptly.

Facility & Equipment Management

Oversee maintenance of building systems, including HVAC, plumbing, and electrical.
Coordinate snow removal and seasonal facility preparations.
Manage IT-related service requests and vendor support.
Ensure shop equipment is properly maintained, calibrated, and operational.
Coordinate facility repairs and upgrades with external contractors.

Financial & Business Performance

Monitor departmental expenses and budget performance.
Generate revenue reports and analyze profitability.
Implement cost-control initiatives and operational efficiencies.
Review departmental financial statements and key performance metrics.

Supplier & Sublet Vendor Coordination

Schedule and manage subcontracted services, including inspections, tire services, hitch installations, and body repairs.
Verify service quality and reconcile invoices.
Maintain strong supplier and vendor relationships.
Ensure all subcontracted work is properly documented.

Training & Development

Maintain employee training records and skill assessments.
Mentor staff and promote continuous improvement.
Support ongoing technical training and professional development.

Sales Department Support

Collaborate with sales staff regarding service-related customer requests.
Prioritize and schedule repairs required for unit deliveries.
Communicate timelines and service updates effectively.

Technical Expertise

Maintain advanced knowledge of RV systems, including plumbing, electrical, HVAC, appliances, and chassis components.
Assist with diagnostics and complex repairs when required.
Analyze technical issues and implement effective solutions.
Escalate and resolve customer concerns professionally.

Key Accountabilities, supported by other staff members:

Customer Service Excellence (Service Advisors)

Offering support to service advisors to oversee customer appointments and service intake processes.
Address customer concerns and ensure high satisfaction levels through follow-up and issue resolution.

Parts & Inventory Control (Parts Manager / Parts Team members)

Ensure Monitor inventory levels and conduct regular cycle counts.
Ensure proper ordering, receiving, stocking, and organization of parts.
Prepare accurate repair estimates and pricing.
Manage vendor relationships, returns, and inventory reconciliation.

Warranty Administration (Warranty Administrators)

Submit and monitor OEM warranty claims through manufacturer portals.
Process extended warranty claims with various providers.
Maintain accurate documentation and claim records.
Communicate warranty coverage details to customers.
Ensure warranty work is approved, completed, and billed efficiently.

Health, Safety & Compliance (Health & Safety Committee)

Participate in Health & Safety Committee activities.
Conduct safety audits and incident investigations.
Ensure compliance with workplace safety regulations and company policies.
Maintain a safe working environment for employees and customers.

Essential Skills & Qualifications:

Minimum 3–5 years of management experience in a similar industry: RV, automotive, marine, powersports, or related service operations.
The ability to be a collegial and collaborative teammate with all dealership departments and peers in other dealerships.
Prior mechanical knowledge or repair experience.
Excellent English communication skills. French communication skills are an asset.
Problem solving and listening skills.
Patient disposition to resolve conflicts.
Attention to detail.
Knowledgeable in computer applications such as Microsoft Word, Excel, and Outlook.
Knowledgeable in industry-specific software.
Basic accounting skills and knowledge of electronic payment systems.
Ability to lift up to 50 lbs.

Leisure Days RV Group is Canada's largest RV dealership network, proudly operating over 25 dealerships across Ontario, Nova Scotia, and New Brunswick, with plans for sustainable growth.

Founded in 2003 with the opening of RV Canada in Ottawa, we have grown into a leading, sales-focused organization dedicated to driving results. Our scale and superior purchasing power enable us to provide customers with unmatched access to RV sales, rentals, parts, and services.

As a dynamic and innovative company, we emphasize performance, continuous improvement, and cultivating growth from within. We are committed to providing motivated professionals with opportunities for development and advancement as part of our exciting journey.

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Our hiring process uses third party websites (such as Indeed) and technologies that utilize artificial intelligence (AI) to assist with talent sourcing and the resume screening process, helping us to filter and evaluate a large number of applications efficiently. AI tools are used to assist with job description creation, to analyze resumes for relevant skills and qualifications against the job requirements, and to create personalized message templates for candidate communication.

A human recruiter/manager is always responsible for conducting interviews and for the final selection. Please be aware that AI may analyze your application based on its programming and a complete disclosure of AI use in this process will be provided as required by law.

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All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, genetic information, or any other criteria protected by governing law.

We would like to thank all applicants for applying; however, only those applicants selected for an interview will be contacted. Applications received may be referenced for future staffing requirements.

Job Type: Full-time

Pay: $72,000.00-$85,000.00 per year

Benefits:

Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
RRSP match

Experience:

service management: 3 years (required)

Language:

English (required)
French (preferred)

Work Location: In person

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