25 meilleures offres (scheduler, ottawa, on) (à pourvoir)

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- Microsoft Excel
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Achraf Houmani Sun Life, Advisor —Ottawa, ON
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BRION RAFFOUL LLP —Ottawa, ON
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Part-Time Administrative and Customer Service Assistant
Must Société —Ottawa, ON
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Husky Roofing —Ottawa, ON
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il y a 10 jours

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Program Scheduler (Full Time Permanent)

Carefor Health & Community Services
Ottawa, ON

Postuler dès maintenant

Détails du poste

Permanent | Temps plein

Avantages

Programme d'Aide aux Employés
Heures d'arrivée et de départ flexibles

Compétences

Français
Tenue de dossiers
Microsoft Outlook
Statistique
Logiciels de gestion de données
Expérience administrative
Diplôme d'études secondaires
Gestion des horaires
Gestion de bases de données
Service à la clientèle
Orientation axée sur le service à la clientèle
Saisie de données
Réglementation en santé et sécurité du travail (SST)
Technologies de l'information
Amélioration continue de la qualité (ACQ)

Description complète du poste

Who We Are:

Carefor is Eastern Ontario’s largest home care and community support services not-for-profit, with over 1,200 employees operating in Eastern Counties, Ottawa, and Pembroke-Renfrew County. The founding chapter of the Victorian Order of Nurses, Carefor has been helping seniors and people living with disabilities in Eastern Ontario live with choice and dignity since 1897.

For our staff, we are proud to help them be the best they can be both now and into the future. Through comprehensive onboarding and continual training, you are continuously improving your professional practice with Carefor; and with the HOOPP pension plan, great benefits and a flexible schedule, we’re looking out for you and your family. At Carefor, we know our work matters, and we’re proud of the impact we have in people’s lives.

Overview:

Under the direction of the Manager, Community Support Services, the Program Scheduler works as part of the Client Services Team to implement Carefor’s approved and prescribed processes to develop and facilitate client referrals and service coordination. This includes managing referrals from hospitals across the Champlain region, identifying required services, and connecting clients with the appropriate community agencies based on their geographic location. The Program Schedulerensures effective communication between hospitals, service providers, internal staff and clients to support a seamless and client-centered delivery of care.

Responsibilities:

Reviews and validates referral documentation for accuracy and completeness, identifies any errors or omissions, and ensures timely and accurate data entry into the client records management system in accordance with organizational procedures and privacy standards
Completes all required tasks to ensure there is adequate staff scheduled to meet service requirements, which involves anticipating and monitoring needs and initiating appropriate action
Handles time sensitive incoming requests for the Going Home Program
Acts as support contact to contracted service providers
Provides timely information, through the use of communication technology (Client management software, referral software, telephone, fax, e-mail, voice-mail), to referrals sources, field staff, services providers, co-workers, Managers and Supervisors and clients to ensure staff scheduling is meeting service delivery needs
Works in liaison with Program Managers to ensure they are informed of staff availability for scheduling
Responds to and manages employee absences to ensure client visits are assigned
Coordinates orientation/training for new staff in all professional program areas
Creates and distributes various monthly schedules and master rotations
Gathers and prepares program statistics as required – staffing numbers, admissions
Contributes to the principles of customer-focused service and continuous quality improvement
Functions and reports in compliance with the Occupational Health and Safety legislation, regulations, and Carefor policies and procedures, and participates in training as required

Qualifications:

Minimum high school diploma
Minimum 2-3 years scheduling experience
Minimum 2-3 years scheduling experience in supporting contracted service providers
Experience scheduling within the confines of collective agreements and labour standards
Proficiency in MS Office programs, including Outlook, faxing software, and database management
Must have office administration or office information technology expertise
Experience in clinical environment is considered an asset
Bilingualism (spoken French) is a requirement

What We Offer:

Competitive wages
Defined Pension Plan with the Healthcare of Ontario Pension Plan (HOOPP)
Employee Group Benefit Plan
Paid Orientation
Paid professional development and training
Employee Assistance Program

EDI Statement:

Carefor values equity, diversity and inclusion in all its forms and recruits qualified individuals at all occupational levels that reflect the diversity of our clients and our community. We are committed to providing inclusive, barrier-free recruitment and selection processes and a work environment that supports our diverse workforce. If you require accommodations at any stage of the recruitment process, please let your recruiter know when contacted. All requests for accommodation will be considered in a fair and objective manner that will ensure applicants are treated with respect and dignity.

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : scheduler (ottawa, on)

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