25 meilleures offres (membership assistant, ottawa, on) (à pourvoir)

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Recreation Venue Assistant Manager

BATL Axe Throwing
Ottawa, ON

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Détails du poste

Permanent | Temps plein

Avantages

Tenue Décontractée
Réductions Tarifaires
Assurance Maladie Complémentaire
Assurance Invalidité
Assurance Dentaire
Programme d'Aide aux Employés
Assurance Vision
Assurance Vie

Compétences

Certification RCR
Anglais
Certificat de premiers soins de base
Gestion d'équipe
Leadership
Compétences en communication

Description complète du poste

Who We Are

BATL Grounds, is a dynamic, inclusive, and progressive company with a long track record of internal career advancement. Our mission at BATL is to show people the power of being good to each other using the axe as a tool to build community, inspired by our backyard roots. Founded in 2006, we’re immensely proud to have been the first organization in the world to offer an indoor venue to experience the thrill of axe throwing in leagues, group parties, walk-ins, and team building. We continue to further our promise to be as inclusive as possible in our work and play environment: We continue to work actively in creating a sense of belonging for a diversity of perspectives reflecting the greater community and, unlike most sports, our throwers always compete head to head with no separation by gender identity or physical disability, including tournament play.

BATL is one of the quickest growing brands in the sporting entertainment industry, with extensive national press coverage and a fanatical following of league members and event guests. Almost 2 million people from all walks of life have thrown axes at one of our BATL venues. BATL is a proud founding member of the International Axe Throwing Federation (IATF).

Who We’re Looking For
As a full-time BATL Assistant Manager, your role will be to share our passion for axe throwing by efficiently delivering a safe and ridiculously fun experience to our Guests. Reporting to the venue General Manager, you will oversee your venue’s Coaching staff and all facets of in-venue guest interaction from arrival to departure. We're looking for the best people to build our team and be part of our growth story. Your interaction with our Guests and staff may be the defining memory of their experience at BATL, so you will have a profound impact on your venue’s success.

What We Can Offer You

a full-time hourly role guaranteeing a minimum of 32 hours of work each week
a share in our tips pool, and eligibility for overtime pay if you work over the maximum hours per day/week as defined for your region. For an average of 32 hours worked, you can anticipate to earn approximately $400-$500 per week in tips, direct deposited to your account in alternate weeks to your hourly wages.
comprehensive health benefits package, available to you after successful completion of your 3-month probationary period in the role.
a service-oriented work environment that is professionally challenging while socially informal. We’re buttoned down behind the scenes so our guests can relax and enjoy a fun, safe experience.
great opportunity for career advancement: Many of our venue General Managers and Head Office staff have progressed from Coaching and supervisory positions.
certified CPR and First Aid training, as well as alcoholic beverage server certification
access to internal and external training and development programs
membership in Perkopolis.com, offering you dozens of discounts on shopping, travel, experiences, etc.
discount gym membership at Good Life Fitness.
staff discounts on BATL apparel, merchandise, axe throwing, and a few other great perks.

Your Specific Duties Will Include:
Leadership

You will share our axe throwing enthusiasm in a fun and professional manner.
You will teach new staff Coaching techniques and how to improve their skills.
You will ensure that all events run smoothly and delegated daily duties are completed by staff.
You may be involved in dispute resolution between staff members and will often provide coaching to staff who may be struggling with a certain part of their duties, recording and reporting staff infractions or disputes so that they may be escalated to the GM as needed.

Coaching

You will teach guests how to throw an axe and improve their technique throughout their visit.
You will enforce a variety of safety and booking policies while ensuring the guest experience does not suffer.
You are on the front line for problem solving, troubleshooting, and supporting the coaches to ensure all events are running smoothly.

Operations

You are responsible for setting up the team for success at the start of each day with a clean, orderly, well-stocked venue, and ensuring the venue is closed up properly at the end of the shift.
You will manage cash and inventory, staff scheduling/breaks/assignments, event organization, and solving ad-hoc technology issues.
You will supervise Guest interaction, including de-escalation, in a positive, professional, and courteous manner.
You will supervise (and cover as needed) Coaches’ smooth flow of events, including tournament set-up, scoring, food and beverage ordering and serving, merchandise and trophy upselling, payment processing, and more.

Safety

You will ensure that all equipment and safety supplies are maintained up to our high standards, all procedures are followed by guests and other staff, and first aid response is delivered in exceptional cases.

Facilities

You will record inventory levels, monthly merchandise counts, and ordering needs.
You will supervise Coaches and other staff in venue maintenance including delegation of tasks such as cleaning duties, event prep, boards and targets prep, and general venue appearance.

Your Skills And Qualifications

You must LOVE throwing axes! Don’t worry if you haven’t tried it yet, trust us: everyone loves it.
You have a positive personality with strong English communication skills and you enjoy using humour in a group setting. Fluency in other language(s) is an asset.
You have a compelling interest in coaching and teaching, and an enthusiasm for patiently sharing new experiences with others.
You have the initiative to make decisions when required and take ownership of the results.
You have strong leadership skills, displaying high confidence and emotional EQ to supervise a diverse team and manage group dynamics in a setting of friendly competition.
You excel both independently and in a team environment, fostering a culture of respect, comradery, and inclusiveness for ALL guests and staff.
You have a results-oriented mindset, doing what needs to be done and taking initiative to prevent problems before they occur.
You exhibit a high level of personal organization to ensure every aspect of venue operations runs smoothly.
You thrive on change and you are adaptable, capable of responding to unanticipated situations on the fly, managing multiple activities, and prioritizing competing demands while maintaining a fun demeanor.
You are flexible to work variable shifts between 10am – 1am. You may be required to work some public holidays.
You are motivated to represent our company and our people respectfully by living BATL Core Values and Behaviours.

Job Types: Full-time, Permanent

Pay: From $19.60 per hour

Benefits:

Casual dress
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
Store discount
Vision care

Application question(s):

Please list your availability for each day (Monday-Sunday).

Experience:

management/supervisory: 1 year (preferred)

Work Location: In person

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