CLIENT EXPERIENCE COORDINATOR, ENTREPRENEURSHIP LEARNING (FTE)
INVEST OTTAWA – VENTURE DEVELOPMENT
The Client Experience Coordinator, Entrepreneurship Learning plans, coordinates, and delivers entrepreneurial learning programs for idea-stage and growing businesses across Ottawa.
You will manage a dynamic mix of free and paid sessions from webinars to in-person workshops, serving as the primary liaison with presenters, partners, and internal teams. Through strong program design, speaker relationships, and seamless event coordination, you will ensure an exceptional client learning experience aligned with Invest Ottawa's mission.
Work Model: 10 days per month required in-office at Bayview Yards
Corporate Pay Band B: $54,400 - $81,600
Hiring Salary Range: $54,400 - $65,000
Reason for Opening: Backfilling a position.
WHAT YOU WILL BE DOING
- Plan and coordinate all workshops, webinars, and in-person events end-to-end, including dates, topics, presenters, room bookings, and virtual platform management
- Serve as the primary point of contact for workshop presenters and community partners, setting clear expectations and supporting high-quality session delivery
- Collaborate with the Program, Advisory, Partnerships, and Marketing teams to align programming, promote events, and ensure consistent messaging
- Provide partners with registration updates and dedicated service throughout the workshop delivery process
- Track and report on workshop counts, registrants, attendance, and NPS scores on a monthly, quarterly, and annual basis
- Represent Invest Ottawa at select external events and champion a culture of service excellence and continuous learning
- Maintain accurate program records and provide insights to support continuous improvement and decision-making
- Engage Ottawa's entrepreneurial community through targeted outreach and occasional networking.
- Guide and support the delivery of signature community events such as Small Business Week and International Women's Month
- Oversee all client-facing communications including confirmations, logistics updates, post-event follow-ups, and survey outreach
- Develop and iterate curriculum, identify training gaps, and propose new programming (paid and free) based on participant feedback and emerging entrepreneur needs
DESIRED SKILLS & EXPERIENCE:
- College diploma, undergraduate degree, or equivalent preparation in a related field
- Up to one year of experience in event coordination, program delivery, community engagement, or a similar role.
- Excellent verbal and written communication skills
- Strong people skills with the ability to relate to a variety of personalities and backgrounds
- Bilingualism (English/French) is an asset
- Entrepreneurial experience or mindset is an asset
- Ability to deliver engaging presentations and facilitate workshops
- Demonstrated ability to build and maintain relationships with a diverse range of stakeholders
- Up to one year of experience in event coordination, program delivery, community engagement, or a similar role
Do you have some of these skills but maybe not all? We still encourage you to apply as we would love to review your unique application and learn more about you!
At Invest Ottawa and Bayview Yards, we know that diversity, inclusion and a sense of belongingness are critical success factors for globally competitive organizations and are required to drive sustainable wealth creation and prosperity across our region. We prioritize the creation of an inclusive culture and infuse diversity into our programs, operations and governance. As an equal opportunity employer that doesn’t simply accept difference but celebrates, support and thrives because of it, we invite all qualified candidates to apply, and especially encourage those who identify as members of underrepresented groups.
Invest Ottawa and Bayview Yards are determined to provide a barrier-free work environment, starting with the hiring process. If you require accommodation during any phase of the evaluation process, please contact [email protected] to request specialized accommodation. Do know, all information received in relation to accommodation will be kept confidential. At Invest Ottawa and Bayview Yards, we are focused on doing better and committed to leading by example because it’s what’s best for us, our culture and our community.
We may use AI-enabled tools during the recruitment process, including for interview note-taking and assessment support, to help our team stay present and engaged throughout interviews. These tools do not independently screen, assess, or select applicants, and all hiring decisions are made by people. We welcome inquiries about AI use and/or requests for accommodations at any stage of the hiring process. Personal information (including recordings, transcripts, summaries, and assessment-related materials) is safeguarded in accordance with our privacy policy and applicable Ontario privacy legislation.
