25 meilleures offres (helpdesk support, ottawa, on) (à pourvoir)

Service Desk Administrator 1
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Summit Lane —Ottawa, ON
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- Temps partiel
- Service à la clientèle
- Microsoft Office
- QuickBooks
- Assurance Vision
- Heures d'arrivée et de départ flexibles
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il y a 9 jours
Summer Student 2026
Standards Council of Canada | Conseil canadien des normes —Ottawa, ON
- De 17,75 $ à 28,30 $ de l’heure
- Contrat
- Microsoft Excel
- Compétences en informatique
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il y a 5 jours
Customer Support Specialist
ProPet Software Inc. —Ottawa, ON
- 40 000 $ par an
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- Travail hybride
- Microsoft Word
- Microsoft Excel
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- Travail à domicile
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il y a 6 jours
Desktop Support Engineer (Dispatch /Part-Time)
Axiom Technologies —Gatineau, QC
- Service à la clientèle
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Support Engineer II
Opti9 Technologies —Ottawa, ON
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- Temps plein
- Travail hybride
- Azure
- Expérience en gestion
- Windows
- Indemnité kilométrique
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il y a 6 jours
BILINGUAL SERVICE DESK ANALYST
Nova Networks Inc. —Ottawa, ON
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Représentant au service à la clientèle III / Customer Service Representative III (GZ) - Evergreen
Enbridge —Gatineau, QC
- Temps plein
- Travail hybride
- Service à la clientèle
- Anglais
- Microsoft Office
- Programmes de Bien-être
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Experience IT Systems Administrator
Arcadion —Ottawa, ON
- De 80 000 $ à 90 000 $ par an
- Temps plein
- Azure
- Pas d'expérience requise
- SQL
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Senior Service Desk Technician
Alterna —Ottawa, ON
- De 65 000 $ à 75 000 $ par an
- Sur appel
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System Test Developer Coop
Ericsson —Ottawa, ON
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- Ingénierie
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il y a 8 jours
ITSM Consultant
RJR Innovations —Ottawa, ON
- Bilingue
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- Microsoft Office
Bilingual - Payment Operations Centre Analyst - Level 2
Payments Canada —Ottawa, ON
- De 63 000 $ à 105 000 $ par an
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- Bilingue
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- Anglais
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- Congés payés
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il y a 8 jours
Service Management Analyst
Payments Canada —Ottawa, ON
- De 73 500 $ à 122 500 $ par an
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Endpoint Management Specialist
Bank of Canada —Ottawa, ON
- De 94 193 $ à 110 816 $ par an
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il y a 8 jours
Bilingual Administrative Associate
The Dementia Society of Ottawa and Renfrew County —Ottawa, ON
- De 45 000 $ à 55 140 $ par an
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Workload Automation Consultant
RJR Innovations —Ottawa, ON
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Bilingual Customer Success Manager (12 Month Term)
net2phone Canada —Ottawa, ON
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- Anglais
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VP, Data & Analytics
Scribd, Inc. —Ottawa, ON
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Senior Software Engineer, Core Experiences - Ottawa, Canada
Speechify —Ottawa, ON
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Bilingual RTR Payment Operations Center Analyst - Level 3
Payments Canada —Ottawa, ON
- De 73 500 $ à 122 500 $ par an
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- Assurance Dentaire
- Congés payés
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il y a 8 jours
IT Service Manager
General Dynamics Mission Systems - Canada —Ottawa, ON
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- Amélioration continue
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Account Manager
Intega IT —Ottawa, ON
- Temps plein
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Postuler rapidement

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Service Desk Administrator 1

Convergence Networks
Ottawa, ON

Postuler dès maintenant

Détails du poste

Avantages

Assurance Dentaire
Événements d'Entreprise
Assurance Vision

Compétences

Microsoft Windows Server
ConnectWise
Azure
iOS
Windows
Microsoft Office
Diplôme d'études secondaires
Support réseau
MacOS
Diplôme d'études collégiales (hors Québec)
Diplôme d'associé
Active Directory
Technologie de l'information

Description complète du poste

SERVICE DESK ADMINISTRATOR - LEVEL 1
MANAGED SERVICES | TECHNICAL SUPPORT
Ottawa, Ontario, Canada

Convergence Networks is one of North America’s leading managed service and managed security providers. We are a service company focused on helping clients leverage technology as a strategic tool and proactively protecting their business. We are fueled by providing outstanding service and sharing our passion for innovative technology as part of our integrated solutions.

POSITION SUMMARY

The Service Desk Administrator (SDA) is responsible for providing excellent customer experience by responding to and resolving incoming IT requests and alerts from our customers over the phone, through email, and in person. You will work on a variety of technical issues, from diagnosing network, server, and workstation problems, to thinking outside of the box to troubleshoot solutions and resolving complex problems.

This job operates at a very fast pace, and you must be comfortable handling high volumes of request tickets and phone calls. This position is similar to a Help Desk Analyst, Tier 1 Help Desk or Junior Network Administrator and offers many opportunities to advance within Convergence.

WHAT WILL YOU DO AS A SERVICE DESK ADMINISTRATOR?

Answer a high-volume of inbound phone calls and emails from clients and perform initial troubleshooting on help desk tickets.
Resolve customer tickets on the first contact, but also be able to determine when issue scope requires that a ticket be escalated to a System or Network Administrator or other support resource.
Maintain accurate records on communication, resolution, assistance needed and follow-up.
Ensure customer satisfaction with service, communication and issue resolution.
Other relevant job duties as assigned.

WHAT SKILLS DO I NEED TO BE A SUCCESSFUL SERVICE DESK ADMINISTRATOR?

Empathy, patience, and willingness to learn
IT background with a focus on network support, implementation, and remote as well as onsite support.
Familiarity with Active Directory and MS 365 Portal
Understanding of networking
Familiarity with Group Policy
Technical prowess
Documenting
Familiarity with a ticketing and RMM system
Familiarity with Event Viewer (checking for errors, reviewing logs)
Familiarity with Windows OS and common applications
Experience with administering current Windows desktop operating systems, Windows server operating systems, Exchange, Office 365, and a variety of backup solutions, routers, firewalls, and virtual/cloud-based technologies.
Experience using a triaging or priority system to gauge client issues and impact.
Apple OSX and iOS experience.
Ability to work effectively within a team as well as independently.
Understanding of managed services and the value offered over a typical break-fix environment.
Excellent communication (verbal and written)
Skilled at defusing high-stress situations and facilitating resolution to technical problems.
Willingness to learn, adjust, and grow with our company.
Self-starter with a positive attitude.

WHAT QUALIFICATIONS DO I NEED TO HAVE?

High school diploma or equivalent.
2+ years of relevant experience which may include Service Desk Support Specialist, Help Desk Technician, Help Desk Analyst, or Tier 2 (or similar) in a tiered environment.
Excellent troubleshooting skills with IT and related hardware and software components (PCs, laptops, servers, firewalls, switches, routers, hard drives, Windows operating systems, etc.).
Previous experience providing both onsite and remote/phone support in a fast paced, high volume environment.

WHAT QUALIFICATIONS WOULD REALLY HELP SET ME APART FROM OTHER APPLICANTS?

Associate’s degree/College diploma or higher in Information Technology.
Understanding of, and a background in working within the IT managed services provider business model, particularly in an IT support role.
Experience with ConnectWise, Kaseya, or other similar MSP tools and software.
Knowledge and experience working with Microsoft Office 365, Microsoft Azure and other Cloud service offerings.

WHAT IS THE WORK ENVIRONMENT LIKE?

Normal office working conditions. Work requires regular sitting/standing at a desk, working with a computer. This position requires standing, walking, sitting, using hands, seeing, reaching, talking, writing, and hearing; it may require occasionally carrying or lifting equipment (10-50 pounds) if working on-site.
Position may require hours that exceed normal working hours per day during peak periods; on-call or travel work may include nights or weekends
Position requires regular contact with others - in meetings, by phone or by email.
Interactions focus on data collection, problem solving, needs analysis and technical training development. Interactions are initiated in person or electronically.
Position may require some travel to Convergence or client sites.

WHY SHOULD YOU WORK HERE?

Culture of unity, transparency, and trust. Our leadership team wants you to be successful at Convergence, and we will do anything we can to support your personal and professional growth.
Group benefits plans including medical, dental, vision, and 401k.
Education and certification reimbursement is also available so we can help you grow.
We believe feedback makes us better. You can expect regular meetings with your manager and quarterly conversations about your performance and growth.
Outstanding teammates. We’re very selective to make sure we have the best staff available for you to work alongside!
Many teambuilding and company events throughout the year so you can get to know your teammates on a more personal level, as well as kick back and have some fun (families are oftentimes included as well).

PERFECT FIT…

If this sounds like your type of place and you can wow us with your spectacular skill set, then we would love to hear from you!

We are an equal opportunity employer and invite diversity in our applicants; our differences make us stronger! We welcome and encourage applications from qualified candidates of all races, sexes, colors, religions, sexual orientations, disabilities, ages, and gender identities. Accommodations are available upon request for candidates taking part in all stages of the selection process.

The compensation range for this position is $50,000 - $55,000, which includes base salary and variable compensation. Individual compensation is determined by a combination of factors including skills, experience, qualifications, and geographic location. In addition to base salary, eligible employees may have opportunities to participate in variable incentive programs designed to reward individual and organizational performance. We are committed to pay transparency and comply with all applicable pay transparency legislation.

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helpdesk support emplois - ottawa, on

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : helpdesk support (ottawa, on)

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