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Front Desk Manager | The Pearle Hotel & Spa
The Pearle Hotel and Spa, Autograph Collection —Burlington, ON
Ensure compliance with health, safety, fire protocols, and cleanliness standards, acting as a Health & Safety Representative, including incident/accident…
À partir de 65 000 $ par an
Postuler rapidement
il y a 6 jours
Front Desk Duty Manager
Marriott International, Inc —Toronto, ON
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience…
De 73 437 $ à 94 000 $ par an
il y a 6 jours

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Lead and supervise the daily operations of the Front Desk.
Welcome guests warmly and ensure an exceptional guest experience from arrival to departure.
Handle guest concerns and resolve complaints professionally and efficiently.
Support, coach, mentor, and train Front Desk team members.
Prepare staff schedules and approve payroll.
Maintain inventory for Front Desk supplies.
Process invoicing and reconcile credit card transactions.
Reconcile travel agency commissions and group payments.
Coordinate with housekeeping on guests needs, early departures
Coordinate group arrivals and departures with the Sales Manager.
Implement and improve Front Desk procedures and operational standards.
Conduct preventive maintenance inspections and coordinate follow-up with the appropriate departments.
Organize and monitor preventive pest control measures.
Perform weekly guest room inspections to ensure quality standards are maintained.
Document employee performance and administer progressive discipline when required.
Review and approve Night Audit reports, investigating any discrepancies.
Monitor revenue management practices and identify opportunities to improve performance.
Communicate operational issues and recommendations to the General Manager.
Participate in an on-call rotation, including evenings and weekends.

Qualifications

Minimum 5 years of hotel supervisory or management experience.
Previous hotel experience is required.
Knowledge of hotel revenue management principles.
Experience with Opera Cloud is considered a strong asset.
Bilingual in English and French (required).
Excellent leadership, coaching, and team development skills.
Strong problem-solving and critical thinking abilities.
Exceptional communication and customer service skills, including professional telephone etiquette.
Ability to multitask and perform well under pressure.
Strong attention to detail and organizational skills.
Ability to respond effectively to emergency and challenging guest situations.
Positive attitude and commitment to delivering outstanding guest service.

Education

Pay: From $63,000.00 per year

Benefits:

Work Location: In person