***Please review the job description carefully, focusing on the qualifications. Only fully qualified applicants will be considered. If you don’t meet the qualifications, please refrain from applying. Thank you.***
Company Intro:
Nordic Auto Collision o/a Fix Auto Nepean is a state-of-the-art collision repair center that has been proudly serving Ottawa residents with exceptional repairs and service since 1973. Renowned for our professional craftsmanship, meticulous attention to detail, and outstanding customer care, we are the trusted and preferred repair facility for nearly all major insurance companies. Our commitment to quality ensures that every vehicle receives top-tier service and is restored to the highest industry standards.
Position Title: Customer Service Representative (CSR)
Role Summary & Reporting:
This position reports directly to the Operations Manager and is vital for the seamless operation of our company. As a key point of contact, you will represent the company and work closely with the sales team and other departments. Your role will involve ensuring the efficient execution of daily operations while maintaining a client-focused orientation. You will play a crucial part in upholding our customer experience standards, ensuring that we consistently deliver exceptional service and meet our operational goals.
Ideal Candidate Profile:
A personable and goal-driven professional with at least one year of direct experience in Customer Service and Administration within a demanding, high-volume, and fast-paced environment. Demonstrated ability to provide exceptional customer service while managing tight timelines and meeting deadlines, all while maintaining high standards of performance.
Roles & Responsibilities:
- Customer Reception
- Customer Service
- Sales Team Support
- Assist with Claim Management
- Administrative Tasks
- Handling Inquiries and Follow-Ups
- Coordinating Appointments and Meetings
- Managing Records and Documentation
- Processing and Tracking Repair Orders and Assignments
- Facilitating Communication Between Departments
- Providing Feedback for Service Improvement
Qualifications & Experience:
- Collision Center Experience (Strong Asset)
- 1+ Years of Directly Related Experience
- Superior Communication Skills
- High Attention to Detail
- Task-Oriented with a Bias for Action
- Effective and Efficient Task Prioritization
- Assertiveness with Diplomacy in Challenging Situations
- Fluency in English
- Strong Problem-Solving Abilities
- Proficiency in Computer Systems and Software
- Ability to Work Independently and as Part of a Team
- Experience with Customer Relationship Management (CRM) Systems
- Familiarity with Health & Safety Regulations
- Organizational Skills with a Focus on Efficiency
- Adaptability to a Fast-Paced Environment
Hours: 7:30 am to 5:00 pm - Monday through Friday
N.B. Must have permanent work status in Canada.
Start Date: To Be Determined
Instructions & Notes:
- Salary commensurate with experience and skill level; includes group benefits plan
- Please provide a brief cover letter and specify your compensation expectations
- While we appreciate all valid applications, only those selected for interview will be contacted
Job Types: Full-time, Permanent
Pay: $41,000.00 per year
Benefits:
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Ability to commute/relocate:
- Nepean, ON K2E 6T8: reliably commute or plan to relocate before starting work (preferred)
Education:
- Secondary School (preferred)
Experience:
- Auto Collision Centre: 1 year (preferred)
- Customer Service: 1 year (preferred)
- Administrative: 1 year (preferred)
Language:
- English Fluently (preferred)
Work Location: In person
