Job Title: Store Supervisor (K-Beauty & Skincare)
Job Type: Full-time (30- 40 hours/week)
Location: CF Rideau Centre, Ottawa, ON
Compensation: $19.50 – $22.00 per hour (commensurate with qualifications and experience), plus Monthly Performance Bonus tied to Store KPIs.
About Us:
Welcome to LAMOUR BEAUTY AND LIFE! We are a premier destination for top-tier K-Beauty, skincare, and lifestyle products. Located in the premier CF Rideau Centre in the heart of Ottawa, our store serves a vibrant, diverse, and beauty-conscious capital city community. We pride ourselves on offering a dynamic shopping experience, backed by exceptional customer service and deep product knowledge.
The Opportunity:
We are looking for an energetic, highly organized, and experienced Store Supervisor to help lead our CF Rideau team. As a key leader in our store, you will champion operational excellence and foster a culture of beauty education and outstanding client service. You will be the driving force behind our store’s daily operations, team development, and sales performance, ensuring a VIP-level shopping experience for every customer.
Your Impact (Core Responsibilities):
- Sales & KPI Management: Drive store profitability and meet or exceed assigned sales goals through strategic planning and team motivation. You will track daily sales and work collaboratively with your team to achieve monthly store KPIs to earn your Monthly Performance Bonus.
- Team Empowerment & Education: Exercise decision-making authority over daily staff scheduling and shift assignments to ensure optimal floor coverage. Foster a positive, inclusive team environment by providing mentorship, and specialized training on K-Beauty product knowledge and consultative sales techniques.
- Operational Excellence: Oversee daily operations, including elevating visual merchandising standards, ensuring hygienic tester maintenance, and executing rigorous expiry management. Ensure the meticulous processing of daily transactions, cash register balances, and bank deposits.
- Trusted Keyholder: Act as the primary point of contact to manage and gracefully resolve store emergencies (e.g., security alarms, staffing emergencies, IT crisis) outside of regular scheduled working hours. Serve as the confident on-site management representative during unannounced inspections by government authorities.
- Digital Brand Building: Participate voluntarily in the creation of store-level digital content (e.g., photos or short videos) for our social media channels to showcase product trends and daily store energy.
Your Profile (Requirements):
- Experience (Strict Requirement): You must have a minimum of 2 years of general retail experience PLUS 2 years of retail management/supervisory experience.
- Language Skills: Fluency in English is mandatory. Given our diverse downtown customer base, proficiency in French, Mandarin, Cantonese, or Arabic is highly preferred and considered a major asset.
- Operational & Physical Skills: Excellent problem-solving skills. Ability to work hands-on on the sales floor, safely lift up to 30 lbs, and adhere strictly to polished, professional grooming standards.
- Availability: Flexible availability to work mall hours, including evenings, weekends, and holidays. Please note that vacation requests during designated peak retail periods (Blackout Periods such as Black Friday week, Boxing Day, etc.) will generally not be approved due to operational needs.
Why You’ll Love Working With Us (Perks & Benefits):
- Competitive Pay & Bonus: $19.50 – $22.00/hour starting wage based on your experience, plus an exciting Monthly Performance Bonus based on the achievement of specific store or individual monthly targets.
- Beauty Perks & Gratis: Enjoy generous employee discounts on premium K-Beauty/J-Beauty products, plus opportunities to receive brand-provided promotional products, "gratis," and samples for personal use.
- Parking Allowance: We provide a dedicated parking subsidy/allowance to assist with your downtown commuting costs.
- Paid Time Off: Comprehensive statutory holiday pay and vacation pay .
- Growth Opportunities: A supportive, fast-paced environment where your leadership is valued, with room for career progression as our brand continues to expand.
How to Apply:
Ready to take the next step in your retail management career? If you have a passion for K-Beauty and team development, we want to meet you! Please submit your resume detailing your management experience.
Job Type: Full-time
Pay: $19.50-$22.00 per hour
Application question(s):
- If one of your Sales Advisors is consistently missing their cross-selling and monthly KPI targets, what specific steps would you take as a Supervisor to help them improve?
- Aside from English, what other languages do you speak fluently or at a conversational level?
- As a Store Supervisor, you are required to work flexible retail hours, including evenings, weekends, and peak holiday shopping periods (e.g., Black Friday, Boxing Day). Are you comfortable with this schedule? (Yes/No)
- Please name 2 to 3 Korean or Japanese skincare/makeup brands you currently use, and briefly explain what you like most about their products .
- Are you legally authorized to work full-time (40 hours/week) in Canada without any restrictions? (Yes/No)
Experience:
- Retail Supervisory or Management: 2 years (required)
Work Location: In person
