About Uplynk Smart Homes
Uplynk Smart Homes is a growing Ontario technology company specializing in smart home systems, Starlink installations, Wi-Fi and networking, security cameras, cellular boosters, home audio/video, automation and energy technology.
We work with homeowners, builders and commercial clients across Ontario and are continuing to expand.
We are looking for a Junior Sales Representative to take ownership of our smaller residential sales opportunities and help customers find the right technology for their homes.
This is a good opportunity for someone early in their sales career who is comfortable talking to customers, likes technology and wants the opportunity to grow into a larger sales and business development role.
What You'll Be Selling
You'll initially focus on residential projects including:
- Starlink installations
- Mesh Wi-Fi systems
- UniFi and Grandstream networking
- Security cameras
- Cellular signal boosters
- Sonos and home audio
- TV installations
- Smaller smart home projects
- Upgrades for existing Uplynk customers
As your product knowledge and sales skills develop, you'll have the opportunity to work on larger smart home, commercial and technology projects.
What You'll Do
Your main responsibility will be to take new customer inquiries and move them from the first conversation through to an approved project and paid deposit.
Your responsibilities will include:
- Responding quickly to incoming leads
- Calling, texting and emailing prospective customers
- Understanding what the customer is trying to accomplish
- Asking the right questions to properly qualify each project
- Collecting photos and information about customer properties
- Recommending the right Uplynk products and services
- Preparing and sending estimates
- Following up on outstanding quotes
- Asking customers for the sale
- Collecting deposits
- Keeping the sales pipeline organized and up to date
- Handing sold jobs over to our operations team
- Following up with customers after installations
- Generating reviews and referrals
- Identifying additional opportunities with existing customers
- Following up on older leads and estimates
- Eventually developing new business opportunities
Most smaller projects can be sold remotely through phone calls, email, video meetings and customer-supplied photos. Some site visits may occasionally be required.
The Systems You'll UseGoHighLevel
This will be your main sales and CRM system.
You'll use it for:
- Managing new leads
- Tracking sales opportunities
- Calling, texting and emailing customers
- Creating follow-up tasks
- Managing your sales pipeline
- Making sure leads don't get forgotten
QuickBooks Online
You'll use QuickBooks for:
- Preparing estimates
- Sending quotes
- Managing approved estimates
- Tracking deposits and customer payments
Google Workspace
You'll use Google Workspace every day, including:
- Gmail
- Google Calendar
- Google Drive
- Google Meet
- Google Docs
- Google Sheets
Previous experience with GoHighLevel, QuickBooks or Google Workspace is an asset, but it is not required.
We can teach you the systems.
What We're Looking For
You do not need to already be a smart home expert.
We are more interested in finding someone who is motivated, organized and capable of learning.
You should:
- Be comfortable talking to customers on the phone
- Communicate clearly and confidently
- Be comfortable asking for the sale
- Follow up consistently
- Be organized and dependable
- Take ownership of your sales pipeline
- Enjoy learning about technology
- Be able to explain technical products in simple language
- Be comfortable using computers, CRM systems and online tools
- Be motivated by sales targets and commission
- Be curious and willing to ask questions
- Be able to work independently
- Work well with our sales, operations and installation teams
Previous experience in sales, telecommunications, technology, electronics, automotive sales, home improvement or customer service would be an asset.
Experience with companies such as Bell, Rogers, Telus, Best Buy, Geek Squad or other technology-focused businesses could translate particularly well into this position.
How We Measure Success
This is a sales position, so performance matters.
Some of the numbers you'll be responsible for include:
- Response time to new leads
- Leads contacted
- Follow-up completion
- Quote turnaround time
- Close rate
- Weekly and monthly sales
- Average project value
- Deposits collected
- Customer reviews
- Referrals
As you become established in the position, we expect this role to manage a meaningful portion of Uplynk's residential sales volume.
Our goal is not high-pressure selling.
We want our salespeople to understand what the customer is trying to accomplish, recommend the right solution and confidently ask for the business.
Training
During your first few months, you'll work closely with the Uplynk team to learn:
- Starlink systems
- Wi-Fi and networking
- UniFi
- Grandstream
- Cellular boosters
- Security cameras
- Smart home technology
- Audio/video systems
- Our installation processes
- How our projects are priced
- How to qualify customers
- How to build accurate estimates
- How to manage a sales pipeline
- How to move a customer from initial inquiry to installation
You'll also spend time learning how our technicians perform installations so you understand what you're selling.
Initially, larger or more complicated projects will be handed over to or reviewed by senior members of the company.
As your knowledge develops, you'll be given more responsibility.
Compensation
Base salary: $45,000–$55,000 depending on experience
Plus:
- Sales commission
- Performance bonuses
- Increased earning potential as you take responsibility for larger projects
A successful salesperson should have a realistic opportunity to earn approximately $60,000–$75,000+ in their first year, with the ability to earn considerably more as they develop.
We want someone who is motivated by the opportunity to grow their income by growing their sales.
Career Growth
We're looking for someone who wants to build a career with Uplynk.
A successful Junior Sales Representative could eventually grow into positions such as:
- Account Executive
- Smart Home Sales Consultant
- Senior Sales Representative
- Business Development Representative
- Commercial Account Manager
As Uplynk expands into new markets and technology categories, we expect there to be significant opportunities for the right person.
Who Will Do Well Here?
You'll probably enjoy this position if you're the type of person who sees a new lead come in and wants to call them right away.
You should enjoy talking to people, understanding their problem, putting together a solution and turning that conversation into a customer.
You don't need to know everything about smart homes when you start.
You do need to be willing to learn, follow up, ask for the sale and take responsibility for your results.
If that sounds like you, we'd like to hear from you.
Pay: $45,000.00-$55,000.00 per year
Work Location: In person
