1 meilleure offre (front desk clerk/night auditor, ontario) (à pourvoir)

Front Desk Agent/Night Auditor
Holiday Inn & Suites Ambassador Bridge —Windsor, ON
- De 17,60 $ à 19,00 $ de l’heure
- Temps partiel
- Bilingue
- Hospitalité
- Service à la clientèle
- Assurance Dentaire
- Assurance Vie
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Front Desk Agent/ Night Clerk
River Rapids Inn —Niagara Falls, ON
Verify reservations, addresses, identification, and credit card details. *Previous front desk experience is required* (hospitality or hotel setting preferred).
À partir de 18 $ de l’heure
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Front Desk Agent/Night Auditor
Holiday Inn & Suites Ambassador Bridge —Windsor, ON
Maintain accurate records of guest stays, payments, and reservations using hotel management software. Previous experience in front desk operations or hotel…
De 17,60 $ à 19,00 $ de l’heure
Postuler rapidement

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Front Desk Agent/Night Auditor

Holiday Inn & Suites Ambassador Bridge
Windsor, ON

Postuler rapidement

Détails du poste

Temps partiel

Avantages

Assurance Maladie Complémentaire
Assurance Dentaire
Assurance Vie

Compétences

Bilingue
Hospitalité
Tenue de dossiers
Conciliation de caisse en fin de quart
Expérience en hôtellerie et hébergement
Multilingue
Service à la clientèle
Audit de nuit
Traitement des plaintes
Expérience en services aux clients d'hôtel
Service à la clientèle
Orientation axée sur le service à la clientèle
Sens de l'organisation
Réception
Nettoyage
Standard téléphonique
Service aux visiteurs
Étiquette au téléphone
Tenue des livres de compte
Résolution des problèmes de la clientèle
Compétences en communication
Interaction avec les clients
Hôtellerie
Rapprochement de comptes

Description complète du poste

Job Summary
We are seeking a professional and personable Front Desk Clerk/Night Auditor to join our hospitality team. This role is essential in providing exceptional guest services, managing front desk operations during evening hours, and ensuring smooth night audits. The ideal candidate will possess strong communication skills, a friendly demeanor, and experience in hotel or hospitality environments. Multilingual or bilingual abilities are highly valued to assist a diverse range of guests. This position offers an opportunity to work in a dynamic environment where guest satisfaction is our top priority.

Duties

Greet guests warmly upon arrival and assist with check-in and check-out procedures
Manage multi-line phone systems with professionalism and courtesy, providing accurate information and assistance
Handle guest inquiries, requests, and complaints efficiently to ensure high levels of customer satisfaction
Perform night audit procedures, including balancing accounts, reconciling transactions, and preparing reports
Maintain accurate records of guest stays, payments, and reservations using hotel management software
Ensure the front desk area remains clean, organized, and welcoming throughout the shift
Coordinate with housekeeping and maintenance staff to address guest needs promptly
Uphold hotel policies and procedures related to safety, security, and confidentiality

Requirements

Previous experience in front desk operations or hotel hospitality is preferred
Excellent phone etiquette and customer service skills are essential
Ability to work overnight shifts, including weekends and holidays as needed
Multilingual or bilingual abilities are a plus for serving diverse guests effectively
Strong organizational skills with attention to detail for accurate record keeping
Familiarity with multi-line phone systems and guest service software is advantageous
Professional appearance and friendly demeanor to create a welcoming environment for guests
Ability to handle stressful situations calmly and efficiently while maintaining professionalism

Job Type: Part-time

Pay: $17.60-$19.00 per hour

Benefits:

Dental care
Extended health care
Life insurance

Work Location: In person

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Front Desk Agent/Night Auditor

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