About us
We are fast-paced, social, collaborative and our goal is to Create Quality Food and Beverage along with a welcoming environment for College Students and the surrounding area..
Our work environment includes:
- Relaxed atmosphere
- On-the-job training
- Flexible working hours
Job Title: Front of House Supervisor
Reports to: Front of House Supervisor report to the Food & Beverage Manager (FBM) or, in the FBM’s absence, Head Chef
Supervises: Servers and Bartenders, in Absence of the Kitchen Supervisor Cooks
Position Type: Part-time, seasonal.
Job Overview:
A restaurant supervisor is a key position in the restaurant that involves overseeing the daily operations and ensuring smooth functioning of the establishment. The FOH Supervisor ensures that all Front of House Staff are supported and clients receive a timely, courteous, and enjoyable dining experience, ensuring that all best practices are followed and that a consistent standard of service is maintained.
Roles and Responsibilities:
- Managing and supervising the front-of-house staff, including servers, and bartenders.
- Ensures that all staff members are properly trained, motivated, and adhere to the restaurant's policies, procedures, and service standards.
- Ensuring a positive dining experience for guests.
- Interact with customers, handle complaints or concerns, and address any issues promptly and professionally.
- Monitors the service quality and takes necessary steps to maintain high levels of customer satisfaction.
- Oversees the smooth operation of the restaurant during their shift.
- Coordinate with the kitchen staff to ensure timely food preparation and delivery, monitor table turnover, manage reservations, and maintain efficient seating arrangements to optimize the use of available space.
- Assist in training new staff members, ensuring they understand their roles and responsibilities.
- Provide ongoing coaching, guidance, and constructive feedback to improve employee performance.
- Reconciling daily sales and preparing reports for management.
- Ensures that the restaurant adheres to all health and safety regulations.
- Enforce proper food handling and storage practices, monitor cleanliness and hygiene standards, and take corrective actions when necessary.
- Monitoring and controlling inventory levels is a critical responsibility of the restaurant supervisor. Track stock levels of dry goods, beverages, and other supplies
- Assisit in Marketing
- Set a positive example for the staff by demonstrating professionalism, strong work ethic, and excellent customer service skills.
- Foster a team-oriented and positive work environment, promote effective communication, and encourage staff morale and motivation.
- Responsible for identifying and resolving any operational issues that may impact service quality, customer satisfaction, or staff performance. They possess problem-solving skills and the ability to make sound decisions under pressure.
- Take on service or bartending duties when needed.
Qualifications:
- Technical Skills
- Leadership and mentoring skills
- Ability to take direction
- Proven restaurant supervising experience, with ability to provide excellent customer service in a fast-paced environment.
- Ability to work in a fast-paced work environment and deliver orders in a timely manner.
- A positive attitude and ability to work well under pressure with all staff
- Patience and customer-oriented approach
- Excellent people skills with a friendly attitude
- Hands-on experience in cashier duties.
- Able to handle money accurately and operate a point-of-sale system.
- Attention to cleanliness and safety
- Responsible and trustworthy
- Able to perform high-quality work while unsupervised.
- Personal Skills:
- Communication
- Organization
- Patience
- Physical stamina
- Neat appearance
- Memory for patrons and their orders
- Conflict resolution
- Time management
- Teamwork
Job Types: Seasonal, Part-time
Contract length: 8 months
Pay: $16.00-$18.00 per hour
Benefits:
- Discounted or free food
- Flexible schedule
- On-site parking
- Store discount
Ability to commute/relocate:
- Olds, AB T4H 1R6: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you an Olds College Student or Alumni?
Experience:
- Restaurant Supervisor: 1 year (preferred)
Language:
Licence/Certification:
- Food Safe, SafeCheck, Food Handler or equivalent (preferred)
- ProServe (required)
Work Location: In person
