Join an Award-Winning Local Business
Ultimate Pool Service Inc. is an award-winning swimming pool retail and service company proudly serving Oakville and surrounding communities since 2002. We are known for knowledgeable staff, exceptional customer service, and high-quality pool and spa products and services.
We are seeking an experienced, dependable and motivated Assistant Store Manager to help lead our retail operation. This is a hands-on leadership role for someone who is comfortable taking ownership, directing staff, solving day-to-day problems and maintaining a high standard of customer service while working alongside the team.
Why Join Ultimate Pool Service
· Competitive compensation of $24.00-$28.00/hour, based on relevant experience and qualifications
· Four weeks of vacation
· Company health benefits plan with no waiting period; 50% of the premium paid by Ultimate Pool Service
· Full-time, permanent, year-round employment
· Comprehensive paid training in pool and spa products, water chemistry, equipment and operating procedures
· Employee discounts on pool and spa products
· Opportunity to further develop your management career and take on increased responsibility within the company
· Work with an established, locally owned, award-winning company and experienced team
What You'll Be Responsible For
· Lead day-to-day retail store operations and help ensure the store runs efficiently, professionally and safely
· Supervise, coach and provide clear direction to retail staff throughout their shifts
· Create, maintain and manage employee schedules; coordinate coverage and schedule changes based on business needs
· Train and onboard new retail employees and reinforce store procedures and customer service standards
· Identify and resolve day-to-day staffing, operational and customer-service issues, escalating when appropriate
· Deliver knowledgeable customer service, assist with product selection, complete sales and resolve customer concerns
· Perform computerized pool and spa water testing, explain results and recommend appropriate products and treatments
· Oversee online order processing and fulfilment, including product availability, picking, packing, pickup and shipping coordination
· Maintain inventory availability, merchandising, replenishment and organized retail and warehouse areas
· Support administrative, customer follow-up and other operational responsibilities as required
What We're Looking For
· Previous supervisory, team-lead or management experience is required
· Previous retail, customer service or sales experience
· Demonstrated ability to lead staff, provide direction and hold team members accountable to standards
· Strong organizational, communication, decision-making and problem-solving skills
· Experience or confidence creating and managing employee schedules and staffing coverage
· Ability to prioritize and remain effective in a fast-paced, customer-facing environment
· Reliable, punctual and accountable, with a willingness to take ownership and initiative
· Comfort learning technical information and communicating it clearly to customers and staff
Pool & Spa Industry Experience
Previous swimming pool or spa industry experience is highly valued and will be considered a strong asset; however, it is not required. We provide comprehensive training in pool and spa products, water chemistry, equipment and our operating procedures.
Additional Assets
· Experience with online order fulfilment, shipping or e-commerce
· Cash handling and point-of-sale experience
· Inventory, merchandising or warehouse experience
Schedule & Physical Requirements
This is a year-round position in a seasonal business. Candidates must be comfortable working in a fast-paced environment during our spring and summer peak season and must have flexibility to work weekdays, evenings and weekends based on business needs. Evening shifts are scheduled no later than 7:00 PM.
· Available to work full-time, approximately 35-40 hours per week, year-round
· Able to safely lift up to 50 lbs
· Comfortable handling sealed pool and spa chemical products
· Legally entitled to work in Canada
Position Details
· Position: Assistant Store Manager
· Location: Oakville, Ontario
· Employment Type: Full-Time, Permanent, Year-Round
· Compensation: $24.00-$28.00/hour, based on relevant experience and qualifications
· Start Date: As soon as possible
· This posting is for an existing vacancy that we are actively seeking to fill.
This position is well suited to an experienced retail professional looking to take on meaningful leadership responsibility and continue developing their management career. For the right candidate, there is opportunity to grow within Ultimate Pool Service and
Pay: $24.00-$28.00 per hour
Work Location: In person
