10 meilleures offres (helpdesk support, oak bluff, mb) (à pourvoir)

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Consultant, ICT Systems Engineering, Level 3, Epic
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Technology & Systems Support Coordinator – Nunavut 6 Six Months term

Eskimo Point Lumber Supply
Winnipeg, MB

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Détails du poste

Temporaire

Avantages

Indemnité de logement
Indemnité de déménagement
Assurance Dentaire
Événements d'Entreprise
Assurance Vision
Assurance Vie

Compétences

Animation
Formation en cours d'emploi
Administration de système
Coaching
Maintenance
NetSuite
Anglais
Gestion du changement
Méthode de formation dirigée par un formateur
Orientation axée sur le service à la clientèle
Soutien à la clientèle
Formation et développement
Coaching en milieu de travail
Compétences en communication
Enseignement
Coordination d'équipe
Centre d'assistance

Description complète du poste

Position Summary

Do you want to play a hands-on role in bringing a major new system to life for your community? Join us as we roll out NetSuite across our Nunavut operations!

We're looking for a people-first, tech-comfortable coordinator based in Rankin Inlet to be the local technology and systems resource for our NetSuite implementation. Training content and formal delivery are owned by the project team; you'll be the on-the-ground support person: reinforcing what's been taught, troubleshooting day-to-day issues, and helping employees navigate NetSuite modules.

This starts as a term position, with the intent to evaluate turning it into an ongoing role for future technology initiatives based on impact.

What you’ll do:

Act as the primary on-the-ground technology and systems support contact in Rankin Inlet and Arviat for NetSuite.
Support and help facilitate training sessions locally, using content and materials developed by the project team; you're the local delivery hands.
Provide day-to-day troubleshooting and answer process/system questions from field employees and escalate complex issues to the implementation team.
Provide on-the-job coaching and reinforcement following formal training, especially in the weeks right after each go-live.
Work with local site supervisors to identify scheduling, connectivity, and logistics constraints specific to each community, and adapt support delivery accordingly.
Help identify, onboard, and coach local super users who can sustain peer support after go-live.
Relay field feedback, recurring technical issues, and adoption barriers back to the Winnipeg project team.
Support communication between field employees and Winnipeg-based management throughout the transition.
Travel regularly between Rankin Inlet and Arviat, and to other sites as needed.

What You Bring

Strong understanding of and connection to Inuit culture and community dynamics in the Kivalliq region; ability to build trust quickly with employees and local leadership.
Comfort with technology and new systems; a NetSuite background isn't required, but you're the kind of person coworkers come to when they're stuck on a work app or process.
A genuine customer-service mindset: patient, approachable, and comfortable explaining the same thing multiple ways for people at different comfort levels with technology.
Comfortable reinforcing and supporting training already delivered by others, rather than designing it yourself; you're the follow-through, not the curriculum owner.
Comfortable working independently in the field while collaborating closely with a remote team based in Winnipeg.
Strong communication skills in English; Inuktitut ability is a strong asset.
Willingness and ability to travel regularly between Rankin Inlet and Arviat.

Nice to Have

Prior experience in a technical support, help desk, or systems administration capacity.
Prior experience in maintenance, field service, point-of-sale, inventory, or HR administration.
Experience as an informal "go-to" tech helper in a previous role.
Existing relationships with site supervisors or department contacts in Rankin Inlet or Arviat.

Why You'll Love It Here

Be part of a major enterprise transformation, right from your community.
Gain hands-on experience with NetSuite, systems support and change management.
Work in a collaborative, values-driven team that encourages initiative and ownership.
Help shape how this role grows, strong performance in this term could lead to an ongoing role.

If you're ready to make a real difference for your community during this transition, we'd love to hear from you!

Pay: $80,000.00-$90,000.00 per year

Benefits:

Company events
Dental care
Housing allowance
Life insurance
Relocation assistance
Vision care

Application question(s):

Are you willing to permanently relocate to Rankin Inlet or Arviat for this position? Yes/No

Work Location: In person

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helpdesk support emplois - oak bluff, mb

Technology & Systems Support Coordinator – Nunavut 6 Six Months term

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Consultant, ICT Systems Engineering, Level 3, Epic

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