National Training Manager
Position Description
The National Training Manager supports the growth and optimal functioning for all client-facing team members from recruitment and on-boarding, to on-going training to performance management through leading a team of highly effective trainers.
This role reports to the COO
Roles supported by this role – Trainers
The key functional responsibilities of this role are:
- Build trainer team by hiring and onboarding effective team members across the country.
- Develop and retain trainer team by mentoring and supporting the team to achieve company training KPIs
- With the COO, equip Benefit Navigator Manager and Team Leads with the tools, frameworks and coaching skills needed to effectively manage team performance
- Develop and manage ongoing iteration of training content on the LMS, ensuring content remains accurate, engaging and compliant with evolving legislation, government requirements and industry best practices.
- Act as the main point of contact for training-related questions, updates, and coordination between trainers, managers, and operational leadership.
- Monitor training gaps, recurring staff questions, quality concerns, and workflow issues, then communicate recommendations for improvement to the appropriate leaders.
- Identify and communicate opportunities to improve workflows across CRM, KPI dashboards and other company systems, translating frontline training insights into actionable operational recommendations.
- Track and report on training effectiveness using clear measures such as completion rates, knowledge checks, quality outcomes, staff performance trends, and feedback from managers and team members.
- Own and run a continuous improvement program ensuring systemic root causes of issues are identified and remedied, and report findings and progress to senior leadership on a regular cadence.
- Other tasks as required
The ideal candidate for this role will have:
- 5+ years in a training leadership role, ideally within a high-growth, service-oriented or regulated industry (e.g. benefits administration, insurance, healthcare, financial services).
- Demonstrated experience building and managing training content on a proprietary LMS, including curriculum design, version control, learner tracking and content governance.
- Proven ability to design and execute a continuous improvement or quality assurance program.
- Demonstrated ability to influence without direct authority
- Strong data literacy
- Experience managing and developing a team of trainers
- Familiarity with adult learning principles and instructional design methodologies
- Excellent written communication skills
Ideally the candidate will also have:
- Experience in a regulated environment where provincial and federal legislative changes and affect training content
- Bilingual capability
- Familiarity with change management frameworks and scaling a business
This role is on-site at our Burnside, Dartmouth NS offices. The successful candidate must be able travel to our locations across the country as needed.
Pay: From $65,000.00 per year
Benefits:
- Dental care
- On-site parking
Application question(s):
- Do you have 3-7 years senior level training experince?
- Do you have experience creating and managing LMS content?
- Are you available to travel across Canada as needed?
- Have you implemented and managed a continuous improvement process?
- Have you created, implemented and managed a program to measure and track training effectiveness?
Work Location: In person
