Supernatural | Yorkville Village, Toronto
Build the Future of Wellness With Us
Supernatural is redefining lifestyle wellness.
We are a modern wellness and longevity brand bringing together advanced treatments, science-backed protocols, medical aesthetics, recovery, diagnostics, and leading-edge wellness technology in one elevated experience.
Our goal is simple: help people take greater control of how they age, feel, look, recover, and perform.
Our flagship studio is open in Yorkville Village, and we are looking for an exceptional Studio Manager to lead the day-to-day client experience, team performance, sales, and operations of the location.
This is not a traditional retail management role.
We are looking for someone who combines the polish of luxury hospitality, the commercial mindset of a strong sales leader, and the operational discipline required to run a high-performing wellness studio.
If you love wellness, people, performance, and building exceptional client experiences, this could be the role for you.
Learn more at hellosupernatural.com
What Makes Supernatural Different
Supernatural is designed to be more than a wellness clinic.
We are creating a destination where people can access advanced wellness and longevity services while also enjoying immersive, social, and community-driven experiences.
At the centre of that experience is The Portal, our immersive programming and community space.
The Portal brings together live events, workshops, movement, classes, performances, education, and special brand experiences in a highly sensory environment anchored by a state-of-the-art vibroacoustic floor.
It is a space where wellness becomes experiential.
Clients may come to Supernatural for a treatment, but The Portal gives them another reason to stay, connect, learn, participate, and become part of the community.
This combination of advanced wellness, elevated hospitality, technology, and experience is what makes Supernatural different from a traditional clinic or spa.
As Studio Manager, you will play an important role in bringing all of these elements together and ensuring the entire studio feels like one seamless experience.
The Role
As Studio Manager, you will take ownership of the daily performance of Supernatural's Yorkville location.
You will lead the studio team, create an exceptional client experience, drive memberships and treatment sales, maintain operational standards, and ensure the studio consistently delivers the level of service expected from a premium wellness brand.
You will be visible, hands-on, and highly engaged with both clients and staff.
You will know what is happening in the studio, understand the numbers, coach your team, solve problems quickly, and constantly look for ways to make the experience better.
Success in this role means clients want to come back, employees want to perform, and the studio continues to grow.
What You'll OwnStudio Leadership & Daily Operations
- Take ownership of the day-to-day operation and performance of the Yorkville studio.
- Ensure the studio opens, operates, and closes to Supernatural standards every day.
- Maintain an elevated, organized, polished, and welcoming environment.
- Coordinate schedules, appointments, treatment rooms, providers, and client flow.
- Ensure The Portal, treatment spaces, common areas, and client-facing areas are consistently presentation-ready.
- Anticipate operational issues and resolve them before they affect the client experience.
- Ensure policies, procedures, service standards, and safety protocols are consistently followed.
Team Leadership & Performance
- Lead, motivate, coach, and hold the studio team accountable for performance.
- Create a positive, high-energy culture centred around hospitality, ownership, teamwork, and results.
- Conduct daily huddles and maintain clear communication across the studio.
- Support onboarding, training, development, scheduling, and performance management.
- Identify coaching opportunities and help team members improve their confidence, product knowledge, service delivery, and sales performance.
- Lead by example and step into the client experience whenever needed.
Client Experience
- Ensure every client receives a warm, polished, personalized experience from arrival through follow-up.
- Build relationships with members and regular clients.
- Create an environment that feels welcoming, engaging, and distinctly Supernatural.
- Ensure clients understand not only our treatments and services, but also our events, classes, experiences, and community offerings.
- Handle escalated client concerns professionally, quickly, and thoughtfully.
- Ensure client feedback is captured, acted upon, and used to continuously improve the studio.
- Create a culture where exceptional service is the standard.
Sales, Memberships & Growth
- Own studio sales performance and help the team achieve individual and location targets.
- Drive memberships, treatment plans, packages, upgrades, retail, and client retention.
- Coach the team on consultative selling without creating a transactional or high-pressure environment.
- Monitor leads, consultations, conversion rates, rebooking, utilization, retention, and other key studio metrics.
- Follow up on opportunities and ensure prospective clients do not fall through the cracks.
- Identify opportunities to grow client lifetime value while delivering recommendations that genuinely fit the client's goals.
- Help convert events, classes, and community engagement into deeper client relationships and membership growth.
The Portal, Events & Community
- Help bring The Portal to life as a vibrant part of the Supernatural experience.
- Support the execution of events, workshops, classes, educational sessions, brand activations, performances, and community programming.
- Ensure events are executed to a high operational and hospitality standard.
- Coordinate with internal teams, instructors, partners, and guests as required.
- Help create energy in the studio and encourage clients to participate in programming beyond their treatments.
- Look for ways to strengthen community, increase engagement, and make Supernatural a place clients want to return to regularly.
Wellness Education
Become highly knowledgeable about Supernatural's services and help the team confidently communicate their benefits.
Our offering may include:
- Red light therapy
- PEMF
- Hyperbaric wellness
- IV therapy
- Medical aesthetics
- Skin and body treatments
- Recovery technologies
- Metabolic and performance testing
- Diagnostic testing
- Longevity and wellness protocols
- Immersive and vibroacoustic experiences
- Classes, events, and educational programming
You do not need to arrive knowing every treatment.
You do need to be curious, confident learning technical information, and able to translate it into a simple and compelling client conversation.
Studio Performance & Administration
- Review daily and weekly studio KPIs.
- Track sales, utilization, rebooking, memberships, client retention, staffing, and operational performance.
- Ensure CRM records, client notes, bookings, follow-ups, and reporting are completed accurately.
- Manage inventory, supplies, maintenance, and studio presentation.
- Work closely with Supernatural leadership, marketing, medical providers, nurses, aestheticians, instructors, and other team members.
- Support launches, partnerships, special events, and community activations.
- Maintain strong operational discipline while preserving the warmth and energy of the client experience.
Who We're Looking For
We care more about your ability to lead a premium client-facing business than a specific industry background.
You may currently work in wellness, medical aesthetics, fitness, luxury retail, hospitality, boutique fitness, beauty, health, or another premium service environment.
You will likely have:
- 3+ years of management or leadership experience in a client-facing environment.
- Experience managing and motivating a sales or service team.
- A strong track record of delivering revenue targets or other measurable business results.
- Exceptional communication and interpersonal skills.
- A polished, warm, confident, and professional presence.
- Strong organizational skills and attention to detail.
- The ability to manage multiple priorities in a fast-moving environment.
- Confidence handling difficult client conversations and solving problems.
- Comfort working with sales targets, KPIs, CRM systems, and booking platforms.
- Experience supporting events, classes, activations, or community programming is an asset.
- Genuine interest in wellness, longevity, aesthetics, performance, recovery, or health optimization.
Experience in wellness or medical aesthetics is valuable, but strong leadership, hospitality, and commercial ability matter more.
You'll Thrive Here If You
- Take ownership instead of waiting to be told what to do.
- Notice the details other people miss.
- Love creating memorable client experiences.
- Are commercially minded and comfortable being accountable for results.
- Enjoy coaching people and helping teams perform at a higher level.
- Can balance warmth and hospitality with clear standards and accountability.
- Are naturally organized and calm under pressure.
- Enjoy learning about emerging wellness technologies and treatments.
- Like being part of events, experiences, and community-building.
- Believe premium service should feel personal rather than scripted.
- Want to help build something rather than simply maintain it.
Why Supernatural?
Supernatural is building a new category at the intersection of wellness, longevity, aesthetics, recovery, personalized health, and experience.
Joining now means becoming part of the team helping shape how that category is delivered.
You'll have the opportunity to:
- Lead our flagship Yorkville studio.
- Work with innovative wellness treatments and technologies.
- Help bring The Portal and its unique programming to life.
- Join a growing brand with significant opportunity ahead.
- Help shape the culture, standards, and client experience of Supernatural.
- Work alongside professionals across wellness, aesthetics, healthcare, hospitality, and experiential programming.
- Receive competitive compensation with performance-based incentives.
- Access employee wellness benefits and treatments.
- Grow into larger leadership opportunities as Supernatural expands.
Apply
If you are an exceptional operator, strong people leader, and passionate about creating remarkable client experiences, we want to meet you.
Apply today to become the Studio Manager at Supernatural Yorkville.
Please submit your résumé along with a short note telling us why you believe you would be a great fit for Supernatural.
Pay: From $25.00 per hour
Benefits:
- Company events
- Dental care
- Extended health care
- Flexible schedule
- Paid time off
- Store discount
- Vision care
- Wellness program
Application question(s):
- Please write a short note telling us why you believe you would be a great fit for Supernatural.
Work Location: In person
