25 meilleures offres (mentor, north vancouver, bc) (à pourvoir)

Supervisor, Guest Experience
Vancouver Airport Authority —Vancouver, BC
- De 71 560 $ à 93 525 $ par an
- Temps plein
- Analyse de données
- Anglais
- Esprit d'analyse
Mechanical Engineering Manager
Raute Canada Ltd —Delta, BC
- De 115 000 $ à 165 000 $ par an
- Temps plein
- Travail hybride
- Ingénierie
- Microsoft Office
- Contrôleur logique programmable
- Assurance Invalidité
- Assurance Dentaire
Junior Tennis & Player Development Manager
Hollyburn Country Club —West Vancouver, BC
- Fins de semaine au besoin
- Certification RCR
- Expérience en gestion
- Expérience en supervision
Postuler rapidement
Senior Lumber Trader
Vantage Commodities Inc —Vancouver, BC
- À partir de 150 000 $ par an
- Temps plein
- Logiciels de GRC/CRM
- Développement commercial
- Mentorat
- Assurance Dentaire
Postuler rapidement
PT Class 1: BC Highway
XTL Transport, Logistics, Distribution —Surrey, BC
- À partir de 27,98 $ de l’heure
- Temps partiel
- Retour quotidien à domicile
Event Sales Representative
Go Sales —Surrey, BC
- De 39 012,02 $ à 88 028,78 $ par an
- Temps plein
- Anglais
- En présentiel
- Heures d'arrivée et de départ flexibles
il y a 4 jours
Restaurant Manager | Broadway + Ash
Cactus Club Cafe Ash & Broadway —Vancouver, BC
- De 57 000 $ à 75 000 $ par an
- Temps plein
- Service à la clientèle
- Certificat de premiers soins de base
- Mentorat
Master Grower
UP Vertical Farms —Pitt Meadows, BC
- De 110 000 $ à 125 000 $ par an
- Nuits au besoin
- Port de charges lourdes
- Mathématiques de base
- Maintenance
- Assurance Vie
Postuler rapidement
il y a 2 jours
Part-Time French Tutor (In Person)
Scholars Education Centre —West Vancouver, BC
- De 20 $ à 25 $ par an
- Temps partiel
- Compétences rédactionnelles
- Anglais
- Mathématiques
- Travail à domicile
- Heures d'arrivée et de départ flexibles
Postuler rapidement
Senior Culinary Operations Member
Cioffi's Group —Burnaby, BC
- De 23 $ à 26 $ de l’heure
- Temps plein
- Hospitalité
- Gestion des stocks
- Service à la clientèle
Postuler rapidement
Hardscape Lead Hand/ Mason - Residential Only
Stanley Landscapes Inc. —Vancouver, BC
- Jusqu’à 40 $ de l’heure
- Temps plein
- Maintenance
- Mentorat
- Outils électriques
- Assurance Invalidité
- Assurance Dentaire
Postuler rapidement
il y a 10 jours
Archaeological Coastal Permit Holder
CCI Group of Companies —Vancouver, BC
- De 140 000 $ à 160 000 $ par an
- Temps plein
- Microsoft Office
- Expérience en supervision
- Certificat de premiers soins de base
- Assurance Dentaire
Postuler rapidement
Family Lawyer
BTM Lawyers LLP —Coquitlam, BC
- De 125 000 $ à 145 000 $ par an
- Temps plein
- En présentiel
- Compétences en communication
- Assurance Dentaire
- Congés payés
Postuler rapidement
Site Superintendent
O|M - OrrMoniz Projects Corp. —Vancouver, BC
- De 110 000 $ à 150 000 $ par an
- Temps plein
- Expérience en supervision
- Gestion d'équipe
- Mentorat
- Assurance Dentaire
- Congés payés
Postuler rapidement
Commercial Boiler Technician and A Gas Fitter
Ashton Mechanical LTD —Metro Vancouver Regional District, BC
- De 60 $ à 75 $ de l’heure
- Temps plein
- Service à la clientèle
- Maintenance
- Anglais
- Régimes de participation aux bénéfices
- Assurance Invalidité
Postuler rapidement
Journeyman Carpenter
Braybrook Projects Ltd. —North Vancouver, BC
- De 35 $ à 40 $ de l’heure
- Temps plein
- Menuiserie
- Déplacements à prévoir
- Mentorat
- Assurance Dentaire
Postuler rapidement
Locomotive Engineer
Blue Water Rail Services —Colombie-Britannique
- À partir de 47,18 $ de l’heure
- Temps plein
- Port de charges lourdes
- Microsoft Office
- Diplôme d'études secondaires
- Assurance Dentaire
- Programme d'Aide aux Employés
Postuler rapidement
il y a 2 jours
Plumbing Foreman
Core Mechanical Ltd —Vancouver, BC
- De 55 $ à 60 $ de l’heure
- Temps plein
- Microsoft Word
- Microsoft Outlook
- Expérience en supervision
- Assurance Invalidité
- Assurance Dentaire
Postuler rapidement
Branch Director - Brokerage Division
ACCORD TRANSPORTATION LTD —Surrey, BC
- De 125 000 $ à 145 000 $ par an
- Temps plein
- Vente
- Microsoft Office
- Développement commercial
- Assurance Dentaire
- Heures d'arrivée et de départ flexibles
Postuler rapidement
il y a 3 jours
Manager, FF&E
Amica Senior Lifestyles —Metro Vancouver Regional District, BC
- De 87 000 $ à 108 000 $ par an
- Fins de semaine au besoin
- Hospitalité
- Microsoft Excel
- Microsoft Office
- Assurance Dentaire
- Assurance Vision
il y a 7 jours
Managing Broker
Confidential —Vancouver, BC
- De 100 000 $ à 120 000 $ par an
- Temps plein
- Travail hybride
- Logiciels de GRC/CRM
- Développement commercial
- Expérience en supervision
- Travail à domicile
- Heures d'arrivée et de départ flexibles
Postuler rapidement
il y a 3 jours
EXEMPT - Term Program Manager
Progressive Housing Society —Burnaby, BC
- De 69 900 $ à 85 000 $ par an
- Temporaire
- Certification RCR
- Compétences rédactionnelles
- Microsoft Office
- Indemnité kilométrique
- Congés payés
Postuler rapidement
Buildings Superintendent
Jacob Bros Construction —Lower Mainland, BC
- Nuits au besoin
- Microsoft Office
- Expérience en supervision
- Gestion d'équipe
Postuler rapidement
Conference Program & Content Director
Cube Business Media —North Vancouver, BC
- De 85 000 $ à 115 000 $ par an
- Temps plein
- Travail hybride
- Recherche
- Microsoft Office
- Gestion d'équipe
- Assurance Invalidité
- Assurance Dentaire
Postuler rapidement
il y a 4 jours
Restaurant Manager | Pemberton Avenue
Cactus Club Cafe North Vancouver —North Vancouver, BC
- De 57 000 $ à 75 000 $ par an
- Temps plein
- Service à la clientèle
- Certificat de premiers soins de base
- Mentorat

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Supervisor, Guest Experience

Vancouver Airport Authority
Vancouver, BC

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Détails du poste

Temps plein

Compétences

Français
Formation en cours d'emploi
Utilisation d'un ordinateur
Coaching
Analyse de données
Anglais
Techniques de désescalade
Traitement des plaintes
Esprit d'analyse
Expérience en supervision
Service à la clientèle
Mentorat
Orientation axée sur le service à la clientèle
Compétences en informatique
Formation et développement
Service aux visiteurs
Coaching en milieu de travail
Leadership
Résolution des problèmes de la clientèle
Motivation d'équipe
Coordination d'équipe

Description complète du poste

YVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone. Passenger Experience is an integral part of YVR, delivering service excellence, operational expertise and ensuring every guest arriving, departing or connecting through YVR has a welcoming experience.

Position overview

Are you passionate for service and helping others? Are you keen to take a leadership role to provide a smooth and efficient passenger process?

We have a permanent, full-time opportunity for a Supervisor, Guest Experience in the Passenger Experience department. Reporting to the Manager, Operations -Guest Experience, the successful candidate will be accountable for the daily leadership, coaching and oversight for our front-line Guest Experience team, with the responsibility of providing an exceptional and effortless travel experience for all our guests. This action-oriented leadership role involves supporting Guest Experience team members in their work, working closely with government agencies and air carrier partners, as well as effectively handling complex passenger concerns.

Key responsibilities include:

Daily leadership of more than 35 Guest Experience team members on shift, providing exceptional communication, in-the-moment feedback, on-the-floor training, as well as coaching to motivate and support the team in delivering exceptional service.
Deliver exceptional hospitality consistently to our guests and accountable for the day-of operation and delivery of the Guest Experience program.
Responsible for liaising with various internal and external stakeholder groups to review and coordinate guest experience operational support as well as act as a conduit between Guest Experience management, program team and the front-line teams.
Collaborate with key operational teams and agency partners to coordinate frontline staff in supporting and/or resolving operational issues and irregular operations.
Understand and interpret data to anticipate and plan day-of resource and program needs.
Responsible for de-escalating passenger concerns and identifying guest service recovery opportunities.
Lead the delivery of YVR’s VIP Office of Protocol program and oversee the day-to-day operations of the Lost and Found program.

Key qualifications include:

At least two (2) years recent, related experience supplemented by one to two years of post-secondary schooling in business management, hospitality or airport management; or an equivalent combination of training and experience
Strong, proven leadership skills with the ability to coach, train, and provide feedback to ensure positive team morale. This includes proven experience supervising a team in a dynamic, fast-paced operational environment.
Has the expertise in proactive customer service including effectively and successfully de-escalating and resolving complaints.
Ability to perform physical tasks, including extended periods of walking, standing, and occasional lifting, pulling, or moving of heavy objects such as carts or stanchions.
Proficient with computers and technology, with a base level of competency equivalent to working in an office environment, including familiarity with laptops and common software applications.
Other skills and requirements include:
- An authentic leader who can supervise, coach, support, mentor and communicate effectively with a large, diverse team
- Guest-first mindset with an optimistic, can-do attitude
- Ability to deliver exceptional hospitality to our guests
- Ability to handle challenging situations, prioritize and problem-solve quickly with minimal information
- Good analytical skills with the ability to understand, assess and anticipate operational needs and resources
- Strong command of English, both in written and verbal communications
- Fluency in another language, preferably French, is considered an asset

Shift work is required as the department operates on a 24-hour, 7 days/week basis.

Although not required, French language skills are an asset as we are committed to providing bilingual services to our visitors and passengers. This helps us meet federal language obligations while ensuring a welcoming experience. Candidates who do not speak French are still strongly encouraged to apply.

This position is open to Vancouver Airport Authority employees and external applicants. Previous job performance will be taken into consideration for all internal candidates that apply for this position.

As part of our recruitment process, short-listed candidates may be required to participate in an assessment process.

Salary Range : $71,560 to $93,525 per annum, based on 37.5-hour work week. This is individually tailored to reflect your unique experience, qualifications and internal equity. At YVR, your work experience goes beyond the paycheck. We support your personal and professional development, well-being, and a thriving work culture with generous vacation days, extensive health benefits, retirement savings matching, wellness programs, community engagement, commuting support, and continuous learning opportunities. Learn more at https://careers.yvr.ca/benefits.

Who We Are

YVR is more than just an airport. We connect our beautiful province and all it has to offer to the world. We are all leaders and trailblazers for change and innovation, so no matter the department or team you’re a part of, the work you do matters.

At YVR, we are flexible in everything we do. We will work together to find ways to deliver customer excellence that helps us all thrive.

Whatever your background and wherever you’re from, you belong at YVR. If you have any questions about accessibility or require any assistance applying, please reach out at [email protected].

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mentor emplois - north vancouver, bc

Supervisor, Guest Experience

Mechanical Engineering Manager

Junior Tennis & Player Development Manager

Senior Lumber Trader

PT Class 1: BC Highway

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Restaurant Manager | Broadway + Ash

Master Grower

Part-Time French Tutor (In Person)

Senior Culinary Operations Member

Hardscape Lead Hand/ Mason - Residential Only

Archaeological Coastal Permit Holder

Family Lawyer

Site Superintendent

Commercial Boiler Technician and A Gas Fitter

Journeyman Carpenter

Locomotive Engineer

Plumbing Foreman

Branch Director - Brokerage Division

Manager, FF&E

Managing Broker

EXEMPT - Term Program Manager

Buildings Superintendent

Conference Program & Content Director

Restaurant Manager | Pemberton Avenue

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : mentor (north vancouver, bc)

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