Human Resources Manager
Full-Time | Long -Term Care | North Bay, ON
About Plan A :
Plan A Senior Care Staffing and Recruitment is the only staffing strategy in Canada focused specifically on seniors’ care. Our strategy marries people and culture to innovation to help Long Term Care and Retirement homes optimize their staffing. Our goal is to ensure senior care organizations across our country have access to a strategy that keeps their employees supported and their residents safe and cared for.
We are on a mission to find the most compassionate and dependable professionals to provide quality care to seniors in Canada. At Plan A, we take care of the people who take care of our most vulnerable people. We recognize the importance of balancing work and life. We value your time and encourage you to take the reins of your career while enjoying what you love to do.
Overview
We are seeking a dedicated and compassionate Human Resources Manager to join a highly respected long-term care home in North Bay on a permanent basis.
POSITION SUMMARY:
Reporting to the Chief Financial Officer, the Manger Human Resources, as part of the Senior Management Team, is responsible to operationalize and align HR and business strategies. This role works closely with the management team for effective service delivery and to position the Home to provide an exceptional employee experience. The position will manage the execution of core HR programs and processes, including employee engagement, workforce planning, orientation, labour relations, recruitment and retention strategies, policy development, and HR process optimization.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Labour Relations
- Develop and coach supervisors in collaborative and positive approaches in dealing with staff and within the unionized environment;
- Coach and counsel managers on best practices and due diligence as it relates to documentation and follow up in all matters of discipline and labour relations;
- Participate in labour contract negotiations and identify and develop a comprehensive list of labour relations issues to form the basis for Management proposals. This includes a review of in-house issues, sector and or industry precedents and union platforms or agendas in order to anticipate and direct labour relations talks.
- Coordinate and hear submitted employee grievances and prepare and communicate formal responses for the grievance to the bargaining unit president and grievor at all stages in the grievance process and in collaboration with the Departmental Management and Administrator.
- Chair labour/management meetings for three separate unions and coordinate preparation of agenda items and meeting minutes;
Attendance Management
- Advise on all matters concerning the Home’s attendance management policy;
- Managing the workplace accommodation process in strict accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA).
Recruitment & Staff Retention
- Manage internal and external recruitment activity for the Home including interviewing, testing & selection, all in partnership with departmental managers.
- Develop, evaluate, and communicate employee orientation and staff training programs.
- Review, develop, and update job requirements & job descriptions for all positions; conduct periodic pay surveys; schedule and conduct job evaluations; recommend, plan, and implement pay structure revisions.
- Develop and implement a procedure for monitoring of probation reviews to ensure departmental staffing is appropriate and consistent with staffing policies and timely communication to relevant staff.
- Promote diversity and equity practices in recruitment, retention, and staff development processes, ensuring that our workforce reflects the diverse community and residents we serve.
Performance Management
- Develop and implement employee performance management program and processes ensuring that performance expectations are clear, that staff understands to what and to whom they are accountable, that training requirements are identified and to ensure a mechanism is in place for 100% compliance in respect to the completion of employee annual reviews by Management..
Compensation & Benefits
- Coordinate job evaluation process ensuring job descriptions reflect current responsibilities and are assigned appropriate position level within the salary grid giving consideration of internal equity and legislated pay equity practice.
- Summarize changes to be implemented per contract negotiations, communicate changes to insurance carroer, management and to staff, ensure administrative changes such as pay rates, retroactivity, benefit plan improvements, etc. are correctly updated and communicated to all affected staff.
Policies & Procedures
- Recommend, prepare, and update human resource policies and procedures for general application and or department specific application.
- Anticipate, plan, and communicate changes to policies or practices as a result of changes to employment standards and other applicable legislation .
- Provides direction to management and supervisors in interpretation and application of collective agreement language and various employment law
Staff Engagement and Inclusion
- Enhance communication channels through regular staff meetings, labour/management meetings, written communication, newsletters, etc.
- Organize and promote the Home’s annual staff appreciation and service milestones recognition event
- Promote organizational wellness by encouraging staff to bring their concerns forward, fostering an open door policy for staff and supervisors, and advertising the EFAP program
- Develop and implement equity diversity and inclusion practices into workforce and organizational policies, procedures, and standards. Keep apprised of trends, developments, and best practices as they relate to EDI principles and identify opportunities for innovation and impact.
Privacy
- Provide privacy advice, guidance, communications to support privacy compliance within the organization
- Respond to privacy inquiries and manage issues through to resolution
- Manage Freedom of Information requests, privacy complaints, access appeals, liaise with other departments as needed
- Manage privacy breaches including investigations, notifications, reporting and tracking
General
- Building tools, processes and reports and refine HR practices as suggested from data
- Develop and Implement guidelines and processes in keeping with Strategic Plan
- Design and maintain filing and retrieval system; keeping past and current records
- Participate on various committees, including Occupational Health & Safety; Early & Safe Return to Work/Accommodation committee; Labour/Management committees; Management & Leadership team, etc.;
- Provide support in all areas of Human Resources to all departments and staff
- Mediate and or resolve matters concerning employee/employer relations, allegations of harassment, discrimination, etc.
- Direct and supervise work of Human Resources administrative staff
- Perform regular review of worker satisfaction through surveys and data analysis and respond and recommend change as needed
ADDITIONAL RESPONSIBILITIES:
- Follow the staff illness and infection control procedures while in the work environment.
- Where witness to a situation that requires a workplace investigation, full cooperation and respect for confidentiality is required.
- Comply with Cassellholme policies and procedures.
- Assists in the development of other Human Resource related projects, programs, policies and guidelines as required.
- Other duties as assigned.
The foregoing description reflects the general duties necessary to describe the principal functions of the job identified and shall not be construed to be all of the work requirements that may be inherent in this classification
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
EDUCATION:
- Degree or diploma in Human Resources or a related field from a recognized post-secondary institution;
- Certified Human Resources Professional (CHRP) designation or in progress
EXPERIENCE:
- Minimum of five years of progressive experience in HR management working preferably in a unionized environment and institutional setting
KNOWLEDGE AND ABILITIES:
- Working knowledge of HR management principles, collective agreement and policy interpretation and application
- Proficient working knowledge with collective bargaining process, grievance procedures, and labour relations matters.
- Expert knowledge of OH&S Act, ESA, Human Rights Code
- Working experience applying PHIPA and FIPPA or the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA)
- Working knowledge of Fixing Long-Term Care Act
- Strong analytical capabilities, with experience leveraging HRIS tools to drive insights and decisionmaking.
- Ability to interact with an interdisciplinary team, board members, senior executive staff, management and residents in a professional & confidential manner;
- Ability to train and direct management and supervisors on employee relations matters
- Exceptional communication, relationship building, influence, and conflict management skills
- Intermediate to advanced proficiency with MS Word, Excel, PowerPoint and other common applications
- Demonstrates regular attendance in keeping with standards of the Attendance Support Program and strong work ethic
LANGUAGE SKILLS:
Must be fluent in the English language and able to follow verbal and written instructions.Bilingualism is an asset.
PHYSICAL DEMANDS:
While performing the duties of this job, the employee is regularly required to sit; stand, use hands to handle, or feel; and talk and hear. The employee must occasionally lift up to 10 pounds, and transfer and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and peripheral vision.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. The environment is well lighted, heated, ventilated and maintained. An employee must adhere to specific guidelines established by Cassellholme and comply with all procedures and working techniques under regulations of the Occupational Health and Safety Act and Cassellholme. The noise level in the work environment is usually moderate. The environment is well lighted, heated, ventilated and maintained.
Pay: $98,000.00-$120,000.00 per year
Benefits:
Work Location: In person
