2 meilleures offres (transit operator, niagara falls, on) (à pourvoir)

Customer Service Representative
Wide Range Transportation —Grimsby, ON
- De 19,00 $ à 19,25 $ de l’heure
- Temps plein
- Microsoft Outlook
- Vente
- Service à la clientèle
Postuler rapidement
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Canadian Niagara Hotels —Niagara Falls, ON
- De 19 $ à 21 $ de l’heure
- Temps partiel
- Maintenance
- Hôtel
- Système CVC
- Assurance Dentaire
Postuler rapidement

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Wheelchair Accessible Transit —Concord, ON
Hold a valid Ontario driver’s licence appropriate for the vehicle/service being operated. Have a clean and acceptable driver’s abstract.
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Customer Service Representative

Wide Range Transportation
Grimsby, ON

Postuler rapidement

Détails du poste

Temps plein

Compétences

Communication avec la clientèle
Microsoft Outlook
Règlement sur les heures de service des conducteurs de véhicules utilitaires
Vente
Service à la clientèle
Communication avec les clients
Classement
Logistique
Génération de leads
Techniques de désescalade
Traitement des plaintes
3PL
Diplôme d'études secondaires
Gestion des horaires
Systèmes de gestion des transports
Gestion du transport
Prise de décisions
Service à la clientèle
Orientation axée sur le service à la clientèle
Less
Préparation de la documentation douanière
Fret
Règlement sur les heures de service (HOS)
Expérience en répartition
Compétences en communication
Interaction avec les clients
Négociation

Description complète du poste

We are seeking Dispatcher / Customer Service Representative to manage freight logistics, carrier coordination, and client communication. You will oversee load matching, track shipments in real time, build relationships with carriers and clients, resolve delivery disruptions, and ensure high levels of customer satisfaction across operations.

Key Responsibilities3PL Freight Operations & Dispatch

Coordinate, schedule, and dispatch full truckload (FTL) and less-than-truckload (LTL) shipments based on client specifications.
Source, negotiate rates with, and onboard third-party motor carriers and owner-operators using load boards (e.g., Truckstop, Loadlink).
Track and trace shipments in real time

Client Management & Customer Service

Serve as the main point of contact for key shipping accounts, providing proactive shipment status updates and ETA changes.
Field high volumes of inbound calls and emails from clients, drivers, and carriers regarding freight inquiries, quotes, and delivery updates.
Address and resolve operational bottlenecks, transit delays, detention claims, damage issues, and customer complaints promptly.

Administrative & Load Documentation

Collect, verify, and process critical shipping documents, including Bills of Lading (BOL), Proof of Delivery (POD), rate confirmations, and customs paperwork.
Maintain accurate system records for load status, carrier profiles, billing logs, and customer account updates.
Collaborate with accounting teams to resolve freight invoice discrepancies and ensure prompt billing.

Qualifications & Skill Requirements

Experience: 1 year of hands-on dispatch or logistics customer service experience within a 3PL, freight brokerage, or trucking environment.
Technical Proficiency: Experience using Transportation Management Systems (TMS) major load boards ( Truckstop, Loadlink). Strong proficiency in Excel and Outlook
Industry Knowledge: Solid understanding of trucking operations, equipment types (Dry Van, Reefer, Flatbed, Intermodal), DOT regulations, and HOS rules.
Geographic Expertise: Strong knowledge of North American freight lanes, major shipping corridors, and local transit routes.
Communication & Negotiation: Exceptional verbal and written communication skills with proven ability to negotiate carrier rates and de-escalate client issues under pressure.
Availability: Willingness to work flexible schedules, including participation in an on-call/after-hours rotation as required by live load monitoring needs.

Work Schedule & Working Conditions

Hours: Standard business hours [e.g., 9:00 AM – 6:00 PM] with required after-hours on-call coverage for active freight tracking.
Environment: Fast-paced logistics dispatch floor requiring multi-screen handling, quick decision-making, and high phone volume.

Job Type: Full-time

Pay: $19.00-$19.25 per hour

Ability to commute/relocate:

Grimsby, ON: reliably commute or plan to relocate before starting work (preferred)

Education:

Secondary School (preferred)

Experience:

Customer service: 1 year (preferred)

Postuler rapidement

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transit operator emplois - niagara falls, on

Customer Service Representative

Waterpark Maintenance- Pool Operator- Fallsview Indoor Waterpark

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : transit operator (niagara falls, on)

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