17 meilleures offres (technical support supervisor, newmarket, on) (à pourvoir)

Manager, Service Desk
Mackenzie Health —Richmond Hill, ON
- De 111 365 $ à 142 116 $ par an
- Temps plein
- Télétravail
- Informatique
- PMP
- Ingénierie
Supervisor - IT Operations
MDA —Brampton, ON
- De 90 000 $ à 105 000 $ par an
- Temps plein
- Bilingue
- Informatique
- Anglais
- Assurance Invalidité
- Assurance Dentaire
il y a 2 jours
Helpdesk Manager
BGBx —Brampton, ON
- De 105 000 $ à 150 000 $ par an
- Sur appel
- Télétravail
- Service à la clientèle
- Windows
- Microsoft Office
- Congés payés
- Assurance Vie
Postuler rapidement
Manager, Technical Support
OpenText —Richmond Hill, ON
- De 92 320 $ à 138 500 $ par an
- Travail les jours fériés
- Oracle
- Windows
- Linux
- Congés payés
il y a 1 jour
Senior Manager IT Support
Royal Bank of Canada —Toronto, ON
- Temps plein
- Esprit d'analyse
- Baccalauréat
- Diplôme universitaire non requis
Service Manager, Office Tech (IT Support)
Klick Health —Toronto, ON
- De 75 000 $ à 85 000 $ par an
- Temps plein
- Travail hybride
- Hospitalité
- Expérience en gestion
- Capacités de présentation
Postuler rapidement
Technical Success Manager
Marqeta —Toronto, ON
- De 128 000 $ à 160 000 $ par an
- Télétravail
- Informatique
- Ingénierie
- SQL
Postuler rapidement
Lead Engineer - Customer Technical Support (Hardware)
GE Vernova —Markham, ON
- De 110 500 $ à 160 500 $ par an
- Temps plein
- Ingénierie
- Anglais
- Baccalauréat
- Indemnité de déménagement
Lead Premium Support Specialist - TeamSite
OpenText —Richmond Hill, ON
- De 86 800 $ à 130 200 $ par an
- Fins de semaine au besoin
- Espagnol
- Azure
- Oracle
- Congés payés
Service Network Support Manager
Prevost Canada —Mississauga, ON
- De 100 000 $ à 130 000 $ par an
- Travail hybride
- Bilingue
- Espagnol
- Microsoft Office
Lead Premium Support Specialist- OpenText Fax (RightFax)
OpenText —Richmond Hill, ON
- De 86 800 $ à 130 200 $ par an
- Fins de semaine au besoin
- Espagnol
- Windows
- Bases de données
- Congés payés
Lead Premium Support Specialist - Operations Bridge
OpenText —Richmond Hill, ON
- De 86 800 $ à 130 200 $ par an
- Fins de semaine au besoin
- Espagnol
- Oracle
- Windows
- Congés payés
Technical Account Manager
Clariti Cloud Inc. —Toronto, ON
- De 75 000 $ à 90 000 $ par an
- Temps partiel
- Télétravail
- Salesforce
- Déplacements à prévoir
- Compétences en communication
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Lead System Administrator
Royal Bank of Canada —Toronto, ON
- Temps plein
- C++
- Scriptage
- APIs
Lead Premium Support Specialist - Fortify (Enterprise Application Security)
OpenText —Richmond Hill, ON
- De 86 800 $ à 130 200 $ par an
- Fins de semaine au besoin
- Espagnol
- Azure
- Oracle
- Congés payés
Cloud Systems Specialist & IT Lead
Streampoint Solutions —Etobicoke, ON
- De 75 000 $ à 120 000 $ par an
- Temps plein
- Travail hybride
- Google Suite
- Microsoft Access
- Azure
Postuler rapidement
il y a 12 jours
Technical Support Supervisor - Automotive
EBlock Inc. —Canada
- De 60 000 $ à 70 000 $ par an
- Temps plein
- Télétravail
- Esprit d'analyse
- Amélioration continue
- Leadership
- Assurance Dentaire
- Congés payés

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Manager, Service Desk
Mackenzie Health —Richmond Hill, ON
Bachelor’s degree in computer science, engineering or a related study, or an equivalent combination of education, training and experience.
De 111 365 $ à 142 116 $ par an
IT Helpdesk Manager
BALANCED+ INC. —Mississauga, ON
Valid Project Management Professional (PMP) certification with demonstrated experience managing complex IT projects.
De 80 000 $ à 120 000 $ par an
Postuler rapidement
il y a 11 jours

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : technical support supervisor (newmarket, on)

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Manager, Service Desk

Mackenzie Health
Richmond Hill, ON

Postuler dès maintenant

Détails du poste

Temps plein

Compétences

Certification ITIL
Informatique
PMP
Ingénierie
Microsoft Exchange
Windows
Microsoft Office
Baccalauréat
Service Now
Compétences en communication
Active Directory
Gestion du temps
VPN

Description complète du poste

Job Description:

Reporting to the Director, Application and End-user Support, the Manager, Service Desk will manage a team of Service Desk and System Support Analysts, responsible to provide Digital Health customer support services, to the organization. This experienced IT professional will be responsible for managing operational teams to support a two-site model with a focus on service quality and continued improvement.

The Manger, Service Desk will manage day to day operations of the Service Desk and the organizational hardware environment to ensure laptops, PCs and devices are performing optimally, to ensure high levels of availability, and will be responsible for incident and request management processes through the enterprise ITSM platform ServiceNow. Furthermore, they will maintain a current problem management knowledge base to ensure timely resolution of issues including a thorough root cause analysis for all major incidents while ensuring that they are clearly identified and escalated to appropriate teams for resolution. Responsibilities will include developing and maintaining standard procedures to ensure compliance and increased productivity, and to support department operations to ensure quality and SLA objectives are achieved and maintained. The successful incumbent will also be responsible for developing, managing and delivering IT Master Service Level Agreements and developing, optimizing a ServiceDesk model to support the organization as required. Additional duties will include analyzing workload metrics, preparing operational reports and statistics, and vendor management.

Contribute to safe, quality care by:

Managing a workload effectively in a fast-paced environment.
Addressing and resolving issues in a productive, respectful manner.
Exercising sound professional judgment and using best practice guidelines.
Contributing to a safe, inclusive environment for all through compliance with patient and staff safety policies and procedures.

What must you have?

Bachelor’s degree in computer science, engineering or a related study, or an equivalent combination of education, training and experience.
Minimum 5 – 7 years’ recent related career experience in a large, complex organization.
Minimum 2 – 3 years’ recent related career experience in management.
Experience with platforms such as:
- ServiceNow ITSM solution
- Active Directory
- Microsoft Exchange
- Office365
- Windows Operating Systems
- Microsoft Office
- VPN
- Enterprise antivirus
- Mobile Devices
- AV Equipment

What else do you bring?

Excellent organizational, interpersonal skills with exceptional verbal, written communication and conflict management skills with strong initiative to achieve high standards of service and performance.
Critical thinking and problem-solving skills that enable quick resolution of issues.
Leadership abilities including the abilities to teach, direct and motivate staff.
Professionalism, attention to detail and focused customer service ethic.
Ability to handle and prioritize multiple demands concurrently.
Exercises initiative and good judgment with ability to multi-task.
Demonstrated ability in interpersonal, communication, diplomacy, coaching, facilitation and team building skills at all levels of the healthcare environment.
Demonstrated expertise in IT applications.
Ability to translate clinical/non- clinical issue into IT solutions.
Demonstrated commitment to professional development.
Demonstrated ability to promote and manage change.
Ability to work independently and as a member of a team.
Time management and organizational abilities including demonstrated ability to problem solve, prioritize a varied workload and function in a changing and stressful work environment.
Proven attendance record.
Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
Ability to perform the essential duties of the job.
Effectively uses empathy in interactions with others.
Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.

Preferably, your profile also includes:

ITIL Certification an asset.
Project Management Professional (PMP) Designate is an asset.

You may be required to work at any site of Mackenzie Health.

Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

Our hiring process does not involve the use of artificial intelligence (AI) to screen, assess or select applicants.

We thank all applicants for their interest; however, only those under consideration for an interview will be contacted.

-: #MackenzieHealthCareers, #LI-JB2

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