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National Training Manager

270 West Consulting
Burnside, NS

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Détails du poste

Permanent | Temps plein
Il y a 8 jours

Avantages

Assurance Maladie Complémentaire
Assurance Dentaire
Stationnement sur place

Compétences

Bilingue
Gestion du changement
Création de contenu
Plateforme d'apprentissage en ligne
Formation et développement
Leadership
Compétences en communication
Conception pédagogique

Description complète du poste

National Training Manager

Position Description

The National Training Manager supports the growth and optimal functioning for all client-facing team members from recruitment and on-boarding, to on-going training to performance management through leading a team of highly effective trainers.

This role reports to the COO

Roles supported by this role – Trainers

The key functional responsibilities of this role are:

- Build trainer team by hiring and onboarding effective team members across the country.

- Develop and retain trainer team by mentoring and supporting the team to achieve company training KPIs

- With the COO, equip Benefit Navigator Manager and Team Leads with the tools, frameworks and coaching skills needed to effectively manage team performance

- Develop and manage ongoing iteration of training content on the LMS, ensuring content remains accurate, engaging and compliant with evolving legislation, government requirements and industry best practices.

- Act as the main point of contact for training-related questions, updates, and coordination between trainers, managers, and operational leadership.

- Monitor training gaps, recurring staff questions, quality concerns, and workflow issues, then communicate recommendations for improvement to the appropriate leaders.

- Identify and communicate opportunities to improve workflows across CRM, KPI dashboards and other company systems, translating frontline training insights into actionable operational recommendations.

- Track and report on training effectiveness using clear measures such as completion rates, knowledge checks, quality outcomes, staff performance trends, and feedback from managers and team members.

- Own and run a continuous improvement program ensuring systemic root causes of issues are identified and remedied, and report findings and progress to senior leadership on a regular cadence.

- Other tasks as required

The ideal candidate for this role will have:

- 5+ years in a training leadership role, ideally within a high-growth, service-oriented or regulated industry (e.g. benefits administration, insurance, healthcare, financial services).

- Demonstrated experience building and managing training content on a proprietary LMS, including curriculum design, version control, learner tracking and content governance.

- Proven ability to design and execute a continuous improvement or quality assurance program.

- Demonstrated ability to influence without direct authority

- Strong data literacy

- Experience managing and developing a team of trainers

- Familiarity with adult learning principles and instructional design methodologies

- Excellent written communication skills

Ideally the candidate will also have:

- Experience in a regulated environment where provincial and federal legislative changes and affect training content

- Bilingual capability

- Familiarity with change management frameworks and scaling a business

This role is on-site at our Burnside, Dartmouth NS offices. The successful candidate must be able travel to our locations across the country as needed.

Pay: From $65,000.00 per year

Benefits:

Dental care
On-site parking

Application question(s):

Do you have 3-7 years senior level training experince?
Do you have experience creating and managing LMS content?
Are you available to travel across Canada as needed?
Have you implemented and managed a continuous improvement process?
Have you created, implemented and managed a program to measure and track training effectiveness?

Work Location: In person

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human resources manager emplois - new glasgow, ns

National Training Manager

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