25 meilleures offres (operations manager, new brunswick) (à pourvoir)

Manager, Contact Center Operations
Valsoft Corporation —Nouveau-Brunswick
- Temps plein
- Télétravail
- Bilingue
- Baccalauréat
- Gestion de produits
- Programme d'Aide aux Employés
Postuler rapidement
Fredericton OR Operations Manager (N-B) PCN 1156423
Horizon Health Network —Fredericton, NB
- De 67 600 $ à 94 406 $ par an
- Temps plein
- Microsoft Excel
- Microsoft Outlook
- Anglais
- Congés payés
il y a 9 jours
Director of Operations Support
Kent Homes —Bouctouche, NB
- Temps plein
- Maîtrise
- Esprit d'analyse
- Baccalauréat
Operations Manager / Directeur(trice) des Opérations
Admiral Investigations Atlantic Inc. —Dieppe, NB
- De 50 000 $ à 70 000 $ par an
- Temps plein
- Bilingue
- Maîtrise
- Développement commercial
- Indemnité kilométrique
- Indemnité de déménagement
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Manager, Finance Operations
McCain Foods Limited —Florenceville-Bristol, NB
- De 97 500 $ à 130 000 $ par an
- Temps plein
- Microsoft Powerpoint
- Microsoft Excel
- Finance
- Assurance Dentaire
- Assurance Vision
il y a 9 jours
Operations Supervisor - Distribution
Matrix Logistics —Moncton, NB
- De 62 000 $ à 75 000 $ par an
- Temps plein
- Diplôme d'études secondaires
- Expérience en supervision
- Baccalauréat
Postuler rapidement
il y a 12 jours
Operations Manager and Chief Pilot
Ocean Capital Holdings Limited —Saint John, NB
- Temps plein
- Service à la clientèle
FOOD AND BEVERAGE OPERATIONS MANAGER (Restaurant Manager)
The Algonquin Resort St. Andrews by-the-Sea, Autograph Collection —Saint Andrews, NB
- Temps plein
- Hospitalité
- Hôtel
- En présentiel
- Assurance Invalidité
- Assurance Dentaire
Postuler rapidement
Director of Operations
Irving Equipment —Saint John, NB
- Temps plein
- Ingénierie
- Maîtrise
- Baccalauréat
Postuler rapidement
Operations Supervisor
Brunswick Lift Rentals —Saint John, NB
- De 70 000 $ à 80 000 $ par an
- Temps plein
- Gestion des stocks
- Service à la clientèle
- Anglais
- Jours fériés payés
- Assurance Invalidité
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Hotel Operations Manager
Best Western Plus Fredericton Hotel & Suites —Fredericton, NB
- De 27 $ à 29 $ de l’heure
- Fins de semaine au besoin
- Microsoft Office
- Hôtel
- Expérience administrative
- Assurance Dentaire
- Assurance Vie
Postuler rapidement
il y a 9 jours
Bilingual Senior Manager, Operations – New Brunswick
Venor —Nouveau-Brunswick
- De 105 000 $ à 125 000 $ par an
- Temps plein
- Bilingue
- Microsoft Excel
- Anglais
Postuler rapidement
il y a 6 jours
Manager, Operations (6-month term)
Medavie —Saint John, NB
- Temps plein
- Bilingue
- Anglais
- Microsoft Office
il y a 9 jours
People Operations Manager
Lastwall —Fredericton, NB
- Temps plein
- Expérience en gestion
- Esprit d'analyse
- Déplacements à prévoir
Postuler rapidement
Manager of Fish Performance and Remote Operations
Cooke Aquaculture Inc. —Blacks Harbour, NB
- Temps plein
- Télétravail
- Esprit d'analyse
- En présentiel
- Intelligence artificielle
- Jours fériés payés
- Assurance Invalidité
Manager Facilities I
IGT —Moncton, NB
- Sur appel
- Déplacements à prévoir
- Gestion de budget
- Assurance Invalidité
- Assurance Dentaire
Director of Operations
Irving Equipment —Saint John, NB
- Temps plein
- Ingénierie
- Maîtrise
- Baccalauréat
Manager, Operation Process Optimization
Royal Bank of Canada —Moncton, NB
- Temps plein
- Compétences en communication
il y a 12 jours
Operations Manager
Day & Ross —Saint John, NB
- Temps plein
- Bilingue
- Expérience en gestion
- Service à la clientèle
Postuler rapidement
Director of Operations, Pine
Sawmills Head Office —Saint John, NB
- Temps plein
- Expérience en gestion
- Vente
- Ingénierie
Courier Operations Supervisor
Midland Transport —Saint John, NB
- Temps plein
- Travail hybride
- Microsoft Excel
- Systèmes PGI
- Diplôme d'études secondaires
- Assurance Dentaire
- Travail à domicile
il y a 1 jour
Director of Programs and Operations
Harvest House Atlantic —Moncton, NB
- De 85 000 $ à 100 000 $ par an
- Temps plein
- Sens de l'organisation
- En présentiel
- Leadership
- Assurance Dentaire
- Congés payés
Postuler rapidement
Vice President, Freshwater Operations
Cooke Aquaculture Inc. —Saint John, NB
- Temps plein
- Finance
- Maîtrise
- Baccalauréat
- Jours fériés payés
- Assurance Invalidité
Food and Beverage Operations Manager
Algonquin Resort —Saint Andrews, NB
- Microsoft Word
- Certification RCR
- Microsoft Excel
Postuler rapidement
Woodlands Operations Management Opportunities
Woodlands Head Office —Sussex, NB
- Temps plein
- Expérience en gestion
- Ingénierie
- Baccalauréat

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : operations manager (new brunswick)

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Manager, Contact Center Operations

Valsoft Corporation
Nouveau-Brunswick

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Détails du poste

Temps plein

Avantages

Cotisation égale au RÉER
Programme d'Aide aux Employés

Compétences

Bilingue
Gestion des opérations
Centre d'appels
Gestion de la qualité
Gestion du changement
Baccalauréat
Gestion de produits
Affaires
Leadership
Négociation

Description complète du poste

The Manager of our Contact Center Operations plans and implements call center strategies and operations, improving systems and processes, new project development, assisting in and developing policies and procedures to meet specific goals, managing staff, and overseeing daily operations and staffing within our business development center. This role also focuses on problem solving, account relations, coaching and mentoring to ensure teams and individuals are meeting their production and service metrics. A successful Manager will bring change management experience and strong people and process leadership skills to the team.

Responsibilities:

Direct, administer and control the day-to-day operations and activities of the assigned team/customer account.
Ensure compliance with new and existing guidelines and procedures to provide high quality service and outstanding customer care.
Active Role by promoting the implementation and delivery of company initiatives and strategies, including partnering with Dev to ensure successful deployments.
Provide ongoing feedback in the form of coaching, correction action plans, performance evaluations and the development of SMART goals.
Accountable to meet or exceed all queue performance objectives to optimize the customer experience.
Promote and foster a positive work environment by encouraging communication and collaboration among the team.
Ensure effective communication within the Center and with key stakeholders outside of the operations (cascade relevant/important messages)
Take an active role in driving operational improvements in the Center by identifying and implementing opportunities.
Partner with Account Management to ensure we are actively working to improve the customer experience and reduce churn.
Collaborate with the HR team to maximize the recruitment strategy and manage staffing requirements.
Support and assist in the recruitment and onboarding process including suggesting refinements.
Participates in existing/potential client meetings where required.

Requirements

Bachelor’s degree in business or related field experience or a combination of education and experience
5+ years experience in call center management/operations management.
Strong, demonstrated experience in managing large, diverse, multi-site teams
Experience in Process Management, Product Management and Quality Management
Require cross functional negotiation and influencing skills to resolve problems and issues
Our Center has hours of operation between 7:00 am till 11:00 pm Monday to Friday and 8:00 am till 9:00 pm on Saturdays. The center is closed on Sundays and runs limited operations during Canadian holidays. Applicants are asked to be flexible to work within these hours of operation. Hours are subject to change with notice.
Criminal background check required.
Some travel required
Bilingualism would be considered an asset
Experience in the automotive industry would be an asset

Benefits

What We Offer

A chance to be a part of a team of professionals committed to innovation, initiative, integrity & teamwork.

A full-time schedule, consisting of 40 scheduled hours per week.
Strong benefits offerings beginning after 3 months of employment.
Company match RRSP Plan
Access to our employee assistance program.
Monthly Bonus Plan

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : operations manager (new brunswick)

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