1 meilleure offre (hotel operations manager, new brunswick) (à pourvoir)

Hotel Operations Manager
Best Western Plus Fredericton Hotel & Suites —Fredericton, NB
- De 27 $ à 29 $ de l’heure
- Fins de semaine au besoin
- Microsoft Office
- Hôtel
- Expérience administrative
- Assurance Dentaire
- Assurance Vie
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il y a 10 jours

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Hotel Operations Manager

Best Western Plus Fredericton Hotel & Suites
Fredericton, NB

Postuler rapidement

Détails du poste

Temps plein
Il y a 10 jours

Avantages

Assurance Maladie Complémentaire
Assurance Dentaire
Assurance Vie

Compétences

Microsoft Office
Expérience administrative
Mathématiques
Leadership
Compétences en communication
Hôtellerie

Description complète du poste

Hotel Operations Manager

We are looking for an energetic, organized, and hands-on Hotel Operations Manager to lead the daily operations of our full-service hotel.

This is a leadership position for someone who enjoys being where the action is. The successful candidate will spend the majority of their time supporting the operation, working alongside department leaders, engaging with guests, coaching team members, and ensuring every area of the hotel operates efficiently. While administrative responsibilities are part of the role, this is not a desk-based management position.

If you thrive in a fast-paced environment, lead by example, and take pride in creating exceptional guest experiences while supporting your team, we'd love to hear from you.

Key Responsibilities

Oversee the day-to-day operations of the hotel while maintaining high standards of guest service and operational excellence.
Be a visible and accessible leader by spending the majority of your time on the hotel floor supporting staff and assisting guests.
Build strong working relationships with department managers and provide coaching, guidance, and accountability.
Conduct regular walkthroughs of guest rooms, public areas, meeting spaces, and back-of-house areas to ensure cleanliness, maintenance, safety, and brand standards are consistently met.
Maintains a high level of energy, initiative, and enthusiasm while leading a fast-paced hotel operation.
Monitor daily operations and proactively identify opportunities for improvement.
Resolve guest concerns quickly, professionally, and with a guest-first approach.
Coordinate with Front Desk, Housekeeping, Maintenance, Food & Beverage, Sales, and other departments to ensure smooth daily operations.
Assist with recruitment, onboarding, training, scheduling support, performance management, and employee development.
Review, prepare, and process invoices, ensuring accuracy and timely completion.
Oversee group billing, direct billing accounts, and guest account reconciliations while ensuring all charges are accurate and complete.
Prepare and reconcile daily deposits in accordance with hotel policies and accounting procedures.
Ensure administrative tasks, documentation, and financial records are maintained accurately and confidentially.
Complete operational reports, follow up on outstanding tasks, and ensure projects are completed in a timely manner.
Take ownership of the hotel's operation beyond scheduled working hours by remaining available on-call, responding to urgent situations, supporting department leaders, and ensuring operational continuity when unexpected issues arise.
Foster a positive workplace culture by promoting teamwork, accountability, and open communication across all departments.
Other duties might be assigned as you grow in the position

What We're Looking For

A self-motivated leader who takes initiative without waiting to be directed.
Highly organized with exceptional attention to detail and strong follow-through.
Comfortable managing multiple priorities while remaining calm under pressure.
Passionate about coaching and developing team members.
A problem solver who enjoys finding solutions and improving processes.
Someone who naturally prefers being present with the team rather than working behind a desk.
Positive, approachable, and able to build strong relationships with employees and guests alike.
Accountable, dependable, and committed to completing tasks thoroughly and on time.

Qualifications

Minimum 3-5 years of progressive hotel leadership experience.
Strong understanding of hotel operations, including Front Desk, Housekeeping, Maintenance, and Food & Beverage.
Excellent leadership, communication, and interpersonal skills.
Proven ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment.
Experience with invoicing and general administrative functions.
Proficiency with Microsoft Office and hotel property management systems is considered an asset.
Strong mathematical aptitude with the ability to accurately process invoices, billing, deposits, and financial documentation.
Exceptional attention to detail and a high degree of accuracy when completing administrative and financial tasks.
Ability to be on call to support hotel operations
Ability to work a flexible schedule, including evenings, weekends, and holidays as required.

Job Type: Full-time

Pay: $27.00-$29.00 per hour

Benefits:

Dental care
Extended health care
Life insurance

Experience:

Hotel Management: 2 years (preferred)
Hotel: 4 years (preferred)

Location:

Fredericton, NB E3C 2M6 (preferred)

Work Location: In person

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Hotel Operations Manager

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