25 meilleures offres (front office manager, montréal, qc) (à pourvoir)

Night Front Desk Manager
Marriott International, Inc —Montréal, QC
- De 67 000 $ à 86 000 $ par an
- Temps plein
- Pas d'expérience requise
- Hôtel
- Diplôme d'études secondaires
il y a 8 jours
Directrice / Directeur de la réception - Front Office Manager
Courtyard Montreal Midtown —Montréal, QC
- Fins de semaine au besoin
- Bilingue
- Hospitalité
- Informatique
- Réductions Tarifaires
- Assurance Invalidité
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il y a 1 jour
Front Office Supervisor
Embassy Suites by Hilton Montreal Airport —Pointe-Claire, QC
- Temps plein
- Bilingue
- Bar
- Compétences rédactionnelles
- Assurance Dentaire
- Assurance Vision
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Front desk manager
SENS Høtel et le Château Versailles —Montréal, QC
- À partir de 60 000 $ par an
- Temps plein
- Bilingue
- Service à la clientèle
- Anglais
- Assurance Invalidité
- Assurance Dentaire
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9 h
Office Manager - (14 Month Contract)
Red Bull —Montréal, QC
- Contrat
- Microsoft Powerpoint
- Bilingue
- Microsoft Word
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Gerant(e) Adjoint(e)
Depotium Mini-Entrepot —Lachine, QC
- De 18 $ à 19 $ de l’heure
- Fins de semaine au besoin
- Bilingue
- Hospitalité
- Vente
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Gerant(e) Adjoint(e)
Depotium Mini-Entrepot —Montréal, QC
- De 18 $ à 19 $ de l’heure
- Fins de semaine au besoin
- Bilingue
- Hospitalité
- Vente
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Gerant(e)
Depotium Mini-Entrepot —Montréal, QC
- 20 $ de l’heure
- Fins de semaine au besoin
- Bilingue
- Hospitalité
- Vente
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il y a 14 jours
Cafe Manager (GM- FOH/BOH)
49th Parallel Coffee Roasters —Montréal, QC
- De 55 000 $ à 60 000 $ par an
- Temps plein
- Microsoft Powerpoint
- Bilingue
- Microsoft Word
- Réductions Tarifaires
Postuler rapidement
Partenaire d’affaires en ressources humaines
FedEx Freight —Lachine, QC
- Temps plein
- Microsoft Powerpoint
- Bilingue
- Microsoft Word
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Spécialiste en recrutement / Recruitment Specialist
Quantum Management Services —Montréal, QC
- 65 000 $ par an
- Temps plein
- Travail hybride
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Assurance Invalidité
- Assurance Dentaire
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HR Business Partner
FedEx Freight —Lachine, QC
- Temps plein
- Microsoft Powerpoint
- Bilingue
- Microsoft Word
Back-of-House Supervisor
Jack Astor's —Boisbriand, QC
- De 17,75 $ à 19,50 $ de l’heure
- Temps partiel
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Assurance Invalidité
- Assurance Dentaire
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Chef de Quart
iSaute —Kirkland, QC
- À partir de 19,25 $ de l’heure
- Temps partiel
- Certification RCR
- Sens de l'organisation
- En présentiel
- Heures d'arrivée et de départ flexibles
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HR Manager/Gestionnaire des ressources humaine
AVI-SPL —Saint-Laurent, QC
- De 110 000 $ à 130 000 $ par an
- Temps plein
- Bilingue
- Anglais
- Ressources humaines
- Jours fériés payés
- Assurance Dentaire
Assistant Workplace Manager
DRW —Montréal, QC
- Sur appel
- Bilingue
- Microsoft Excel
- Anglais
Senior Administrative Assistant - Montréal, Québec
Intertek —Montréal-Est, QC
- Bilingue
- Service à la clientèle
- Anglais
- Assurance Dentaire
- Bourses d'Études
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il y a 3 jours
Front of House Manager
Boston Pizza —Saint-Bruno, QC
- Temps plein
- Restaurant décontracté
- Sens de l'organisation
- Gestion du temps
General Manager
Radisson Hotel Montreal Airport —Saint-Laurent, QC
- Temps plein
- Bilingue
- Bar
- Anglais
- Assurance Invalidité
- Assurance Dentaire
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Réceptionniste / Receptionist
Browns Shoes —Montréal, QC
- Temps plein
- Microsoft Excel
- Microsoft Outlook
- Expérience en gestion
- Réductions Tarifaires
- Programme d'Aide aux Employés
Postuler rapidement
il y a 8 jours
Guest Services Manager
RIMAP Hospitality —Montréal, QC
- Bilingue
- Compétences rédactionnelles
- Anglais
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Adjoint(e) administratif(ve) et Réceptionniste | Administrative Assistant and Receptionist
PINESTONE ASSET MANAGEMENT INC. —Montréal, QC
- De 50 000 $ à 60 000 $ par an
- Temps plein
- Microsoft Powerpoint
- Bilingue
- Microsoft Word
- Assurance Vie
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il y a 7 jours
Retail Operations Supervisor
Staples —Saint-leonard, QC
- Temps plein
- Vente
- Service à la clientèle
- Expérience en supervision
- Assurance Dentaire
6 h
Marketing Events Manager
Behavox —Montréal, QC
- Déplacements à prévoir
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il y a 2 jours
Project Manager
BNP Paribas —Montréal, QC
- Temps plein
- Travail hybride
- Microsoft Powerpoint
- Bilingue
- Microsoft Word

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Night Front Desk Manager

Marriott International, Inc
Montréal, QC

Postuler dès maintenant

Détails du poste

Temps plein
Il y a 8 jours

Compétences

Pas d'expérience requise
Diplôme d'études secondaires
Service aux visiteurs
Diplôme d'associé
Compétences en communication

Description complète du poste

Additional Information
Job Number26074780
Job CategoryRooms & Guest Services Operations
Location1201 Boulevard Rene-Levesque West, Montreal, QC, Canada, H3B 2L7
ScheduleFull Time
Located Remotely?N
Position Type Management
Pay Range: $67,000-$86,000 annuellement
Bonus Eligible: Y

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and building mutual trust, respect, and cooperation among team members.

Serving as a role model to demonstrate appropriate behaviors.

Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Responds to and handles guest problems and complaints.

Sets a positive example for guest relations.

Empowers employees to provide excellent customer service.

Observes service behaviors of employees and provides feedback to individuals.

Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.

Ensures employees understand customer service expectations and parameters.

Interacts with guests to obtain feedback on product quality and service levels.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.

Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Supervises same day selling procedures to maximize room revenue and control property occupancy.

Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Supporting Human Resource Activities

Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.

Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

Participates in employee progressive discipline procedures.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Performs all duties at the Front Desk as necessary.

Runs Front Desk shifts whenever necessary.

Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: Le Centre Sheraton Montreal Hotel takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email [email protected] and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : front office manager (montréal, qc)

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