25 meilleures offres (lead supervisor, mississauga, on) (à pourvoir)

Team Lead, Contact Centre
Raise —Toronto, ON
- Temps plein
- Travail hybride
- Prodiguer des soins
- Anglais
- Diplôme d'études secondaires
- Assurance Dentaire
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General Site Supervisor-ICI/Retail/QSR (Commercial GC Only)
Cambria Design Build —Ontario
- De 83 000 $ à 130 000 $ par an
- Nuits au besoin
- Microsoft Office
- Expérience en supervision
- Certificat de premiers soins de base
- Assurance Invalidité
- Assurance Dentaire
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il y a 6 jours
Lead Hand - Weld Supervisor
Lenstar Welding & Fabricators Ltd —Vaughan, ON
- De 30 $ à 36 $ de l’heure
- Temps plein
- Anglais
- Assemblage
- Soudage
- Assurance Dentaire
- Assurance Vie
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Project Manager – Utility Construction and Maintenance
DDP Technology INC —Hamilton, ON
- De 45 $ à 58 $ de l’heure
- Temps plein
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Assurance Dentaire
- Programme d'Aide aux Employés
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19 h
Growth Sales Executive – AI Platform
TP Canada —Toronto, ON
- De 56 000 $ à 79 250 $ par an
- Temps plein
- Logiciels de GRC/CRM
- Vente
- Salesforce
- Assurance Dentaire
- Bourses d'Études
il y a 13 jours
Tool and Die Maker (Midnight)
KIRCHHOFF Automotive SE —Aurora, ON
- De 38 $ à 45 $ de l’heure
- Compétences en communication
- Assurance Dentaire
- Bourses d'Études
Lead Prospector
TP Canada —Toronto, ON
- À partir de 40 000 $ par an
- Temps plein
- Vente
- Anglais
- Compétences en communication
- Assurance Dentaire
B2B Sales Supervisor
TP Canada —Toronto, ON
- 60 000 $ par an
- Temps plein
- Travail hybride
- Vente
- Esprit d'analyse
- Leadership
- Assurance Dentaire
Site Supervisor / Lead Installer – Exhibits & Trade Shows
Exhibit Solutions Inc. —Burlington, ON
- De 27 $ à 35 $ de l’heure
- Fins de semaine au besoin
- CAD
- Service à la clientèle
- Chariot élévateur
- Congés payés
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Millwright (Lead/Journeyman/Apprentice Opportunities)
Octo Mechanical Inc. —Toronto, ON
- De 28,50 $ à 62,50 $ de l’heure
- 8 Heures
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Assurance Dentaire
- Bourses d'Études
Postuler rapidement
il y a 12 jours
Manager, Regional Operations
AVI-SPL —Markham, ON
- Temps plein
- PMP
- Service à la clientèle
- Gestion de projet
- Assurance Dentaire
- Assurance Vision
Shift Supervisor
Allied Technical Solutions —Scarborough, ON
- De 28 $ à 33 $ de l’heure
- Fins de semaine au besoin
- Chariot élévateur
- Certificat de premiers soins de base
- En présentiel
- Assurance Dentaire
- Congés payés
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Pipe Layer – Civil / Municipal Construction (5+ Years Experience)
Sercon Construction —Hamilton, ON
- De 55 $ à 60 $ de l’heure
- Temps plein
- Électricité
- Outils électriques
- Construction et rénovation
- Assurance Dentaire
- Assurance Vision
Postuler rapidement
il y a 2 jours
Supervisor, AP
AVI-SPL —Markham, ON
- Temps plein
- Microsoft Excel
- Expérience en gestion
- Systèmes PGI
- Assurance Dentaire
- Congés payés
CHILD CARE SUPERVISOR & CENTRE TRANSITION LEAD
Engaging Minds Child Care —North York, ON
- De 70 000 $ à 80 000 $ par an
- Temps plein
- Garde d'enfants
- Certification RCR
- Expérience en gestion
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Childcare Supervisor
Confidential —Richmond Hill, ON
- De 60 000 $ à 70 000 $ par an
- Temps plein
- Certification RCR
- Traitement de texte
- Prodiguer des soins
- Programmes de Bien-être
- Assurance Dentaire
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B2B Sales Supervisor - AI Platform
TP Canada —Toronto, ON
- Temps plein
- Logiciels de GRC/CRM
- Vente
- Salesforce
- Assurance Dentaire
- Bourses d'Études
il y a 9 jours
B2B Sales Customer Expert I
TP Canada —Toronto, ON
- 40 000 $ par an
- Temps plein
- Logiciels de GRC/CRM
- Vente
- Marketing
- Assurance Dentaire
il y a 9 jours
Outbound B2B Sales Representative
TP Canada —Toronto, ON
- 51 000 $ par an
- Temps plein
- Vente
- Capacités de présentation
- Assurance Dentaire
il y a 5 jours
Operations Supervisor, Nursing and Rehab
RNS Health Care Services Inc. —Aurora, ON
- De 60 000 $ à 70 000 $ par an
- Temps plein
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Indemnité kilométrique
- Assurance Dentaire
Postuler rapidement
il y a 8 jours
Program Manager (RECE)
Umbrella Family and Child Centres of Hamilton —Hamilton, ON
- De 80 000 $ à 95 000 $ par an
- Temps plein
- Certification RCR
- Expérience en gestion
- Certificat de premiers soins de base
- Programme d'Aide aux Employés
Postuler rapidement
il y a 12 jours
Soldermask Supervisor
TTM Technologies —Toronto, ON
- De 68 044 $ à 113 407 $ par an
- Temps plein
- Production
- Diplôme d'associé
- Leadership
- Régimes de participation aux bénéfices
- Assurance Invalidité
Supervisor, Integrated Service Delivery System - Temporary Full-Time
VHA Home HealthCare —Toronto, ON
- De 70 000 $ à 87 000 $ par an
- Temps plein
- Soins infirmiers
- Service à la clientèle
- Maîtrise
- Programme d'Aide aux Employés
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Junior Fire Alarm Technician [CFAA Certified]
JDCollins Fire Protection —Woodbridge, ON
- De 20 $ à 23 $ de l’heure
- Temps plein
- Compétences en communication
Postuler rapidement
il y a 11 jours
Paper Machine Superintendent
Atlantic Packaging Products Ltd —Scarborough, ON
- De 130 000 $ à 163 000 $ par an
- Microsoft Excel
- Ingénierie
- Leadership
- Assurance Dentaire
- Assurance Vision
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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : lead supervisor (mississauga, on)

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Team Lead, Contact Centre

Raise
Toronto, ON

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Détails du poste

Temps plein

Avantages

Assurance Maladie Complémentaire
Assurance Dentaire

Compétences

Prodiguer des soins
Études postsecondaires
Anglais
Diplôme d'études secondaires
Amélioration continue
Sens de l'organisation
Compétences en communication

Description complète du poste

Team Lead, Contact Centre

Full-time, permanent position
Hybrid working environment, easily accessible downtown Toronto location
Competitive salary package with benefits package that includes DB Pension Plan and Health Care Expense Account
Experience within social services, healthcare or publicly funded programs strongly preferred

Most organizations lack a social purpose that would make their work meaningful. However, when you find an organization that combines purpose with the level of impact and commitment to see it through, that’s something special.

We’re Raise, and we’ve joined forces with our client Accerta Services Inc., who are looking to hire a full-time, permanent Team Lead, Contact Centre.

They are a B Corp certified social enterprise enabling healthcare equality for all. As a social enterprise, they manage dental, vision, drug, and healthcare benefits programs exclusively for government and social services agencies in Canada. Their targeted experience and innovative technology provide cost savings, reliable service, process continuity, and accurate, insightful data that enables governments to make informed strategic decisions, reducing stress on the healthcare system through streamlined administration.

As the new Team Lead, Contact Centre, you will provide frontline leadership and operational support to Program Support Coordinators within Accerta’s Contact Centre supporting the Ontario Autism Program (OAP). The role focuses on real‑time guidance, coaching, and issue resolution to ensure accurate, consistent, and empathetic service delivery across all contact channels, including phone, portal messages, email, and other written communications.

The Team Lead acts as a first point of escalation for complex or sensitive OAP inquiries, supporting staff with policy interpretation, system navigation, and workflow adherence. While the role does not carry formal people‑management accountability, the Team Lead plays a critical function in reinforcing service standards, promoting first‑contact resolution, and supporting performance on a day‑to‑day basis.

In partnership with the Supervisor, Contact Centre, the Team Lead contributes to onboarding, knowledge transfer, quality reinforcement, and continuous improvement activities that support effective delivery of the OAP. The role may also provide direct client service coverage during peak volumes, urgent situations, or short‑term staffing gaps to help maintain service levels and continuity.

Aligned with Accerta’s commitment as a certified B Corporation, the Team Lead supports service delivery that reflects accountability, equity, and respect for families and caregivers navigating publicly funded autism services.

Accountabilities:

Provide real‑time guidance and support to Program Support Coordinators responding to OAP‑related inquiries across phone, portal, email, and other service channels.
Serve as the first point of support for complex or escalated OAP inquiries, assisting with policy interpretation, workflow clarification, and system navigation.
Handle escalated or sensitive client interactions as required, ensuring accurate information, timely resolution, and a positive applicant or caregiver experience.
Provide in‑the‑moment coaching, feedback, and mentoring to reinforce service standards, accuracy, empathy, and first‑contact resolution.
Support onboarding and training of new staff by reinforcing OAP program knowledge, workflows, and documentation standards.
Monitor adherence to contact centre procedures, quality standards, and OAP program requirements, addressing issues through coaching and guidance.
Identify recurring issues, trends, or knowledge gaps and share insights with the Supervisor to support continuous improvement and training needs.
Support the Supervisor with operational inputs related to quality observations, workflow challenges, and staff development considerations.
Provide direct frontline service coverage during high‑volume periods, urgent situations, or staffing gaps to help maintain service levels.
Promote a collaborative, supportive team culture grounded in professionalism, accountability, and knowledge sharing.
Maintain confidentiality and protect the privacy of client and program information in accordance with legislative and organizational requirements.
Perform other duties as assigned to support Contact Centre and OAP operations.

Details:

This is a full-time, permanent position offering a hybrid work model that blends remote work with planned in-office days. You will be required to visit the Toronto office a couple of times a month. Schedules will be determined in partnership between individuals, managers, and the team.

Additionally, you will receive a comprehensive benefits package and a Defined Benefit Pension Plan starting from your first day. Other perks include vacation time, a performance-based bonus, and a one-time home office allowance.

Qualifications/Skills:

Completion of post-secondary education
Minimum two years of experience in a contact centre or client‑facing service environment, preferably within social services, healthcare, or publicly funded programs.
Demonstrated experience supporting complex, emotionally sensitive, or escalated client interactions.
Experience providing peer support, mentoring, or on‑the‑job coaching to colleagues.
Strong understanding of contact centre workflows, service standards, and first‑contact resolution practices.
Experience supporting onboarding or training of new staff is an asset.
Familiarity with contact centre systems and tools such as telephony platforms, CRM or case‑management systems, and internal knowledge bases.
Proficient in English with strong written and verbal communication skills.
Strong written and verbal communication skills, with the ability to explain processes clearly and supportively.
Strong interpersonal skills with a calm, approachable, and professional style.
Ability to manage competing priorities and support staff in a high‑volume service environment.
Strong problem‑solving and decision‑making abilities when supporting complex or escalated cases.
Strong organizational skills and attention to detail.
Ability to interpret quality expectations and performance indicators and apply them through coaching and guidance.
Ability to balance peer support responsibilities with occasional direct client service delivery.
Commitment to professionalism, empathy, and service excellence in work with families and colleagues.

Note: A Condition of employment is that you must clear a criminal background check and vulnerable sector check.

Your Application:

We value diversity and inclusion and encourage all qualified people to apply; however, only those selected for an interview will be contacted.

Looking for Meaningful Work? We can help.

Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.

We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.

We have a dedicated webpage for accommodations where you can learn more about what we offer, and request accommodation: https://raise.jobs/accommodations/

In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or another job posting by Raise (or have any other questions), please contact us at +1 800-567-9675 or [email protected]

#IMSMB #LI-SH1

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : lead supervisor (mississauga, on)

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