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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : shift manager (milton, on)

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International Service Manager

VTR Feeder Solutions
Grimsby, ON

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Détails du poste

Temps plein
Il y a 14 jours

Avantages

Tenue Décontractée
Assurance Maladie Complémentaire
Cotisation égale au RÉER
Assurance Dentaire
Bourses d'Études
Congés payés
Nourriture à Prix Réduit ou Gratuite
Assurance Vision
Assurance Vie
Stationnement sur place

Compétences

Logiciels de GRC/CRM
Communication avec la clientèle
Microsoft Outlook
Expérience en gestion
Service à la clientèle
Tableurs
Coaching
Ingénierie
Études postsecondaires
Développement des relations avec la clientèle
Microsoft Office
Recrutement
Gestion des horaires
Expérience en supervision
Capacités de présentation
Amélioration continue
Gestion d'équipe
Préparation de rapports et de présentations
Service à la clientèle
Ressources humaines
Orientation axée sur le service à la clientèle
Recrutement
Achats
Soutien à la clientèle
Gestion de budget
Formation et développement
Affaires
Gestion des comptes
Compétences en communication
Coordination d'équipe
Permis de conduire
Gestion du temps
Évaluation du rendement

Description complète du poste

International Service Manager

VTR Feeder Solutions Inc.

We are hiring an International Service Manager to join our growing Parts & Service team! . The International Service Manager is responsible for overseeing and coordinating service, maintenance, and/or repair calls or support across multiple regions and countries, supporting both VTR and Performance Feeders and their respective customers. While based in Grimsby, candidates must be available for local, national, and international travel to customer sites.

Candidates must have previous long-term experience in a similar customer-facing and team-management role. We are seeking an individual with a high degree of professionalism, strong written and verbal communication skills, and innovative thinking. This is a full-time, permanent role.

Who we are – We are VTR Feeder Solutions, a leader in automated parts-feeding systems and Canada’s largest parts-feeding company. Each piece we create is specifically designed to function individually or within a larger system and is built using the highest quality materials to exceed industry standards. From automotive to medical and pharmaceutical companies, we have helped hundreds of organizations around the world successfully improve their business with our expert insight in the best feeding solutions.

Why join us:

Rapidly Growing Leader in the Automation & Parts-Feeding Industry
Strong Commitment to our Core Values
Dedicated Operational Support Team
Dedicated to Continuous Technological Advancement
Competitive Compensation Package
Trusted by Customers Worldwide
Employee Benefits Program including medical and dental coverage, & health spending account
Safety Shoes, Safety Glasses Allowance, and Custom Hearing Protection

Shift Schedule:

Monday to Friday, minimum 40 hours per week
Extended travel on weekdays and which may rarely bridge over a weekend or into the evening, for customer visits/outings and tradeshows globally. Common travel methods include air and car travel.

Annual Salary: Starting at $120,000, depending on experience

Overview:

Report to Head of Global Operations
Responsible for the management of Parts & Service team, including Service Coordinator, Sales Representative, and Technicians
Efficient, consistent, and regular communication with customers via phone, email, etc
Generate Service Reports and share with appropriate team or management members
Purchase required components for customers
Work with customers and appropriate internal teams to meet Service and customer needs
Create and maintain a Service calendar accessible to stakeholders and/or management
Prepare VTR system manuals
Creation of Service costing spreadsheet
Ensure proper documentation is provided for and completed after international Service trips
Regular local, national, or international travel to customer sites
Develop and uphold a touch-point schedule for the Service team
Ensure Input timely and accurate Service data in the CRM
Provide Service reports to stakeholders and management as required
Develop and maintain a preventative maintenance schedule for all products
Creation and updating of Service Department budgets
Continuous improvements of the Service Department
Create and maintain Key Performance Indicators of Service Department
Liaise with the Global Sales & Marketing Manager (GSMM) regularly to synchronize customer engagement activities
Work with the GSMM to develop and align strategies across Sales and Service departments to achieve a positive customer experience
Support the Service team's training and development where needed
Communicate with HR and Finance regarding hours of work by Service Technicians while off-site
Support HR with the recruitment of Service team members and Performance reviews
Support the coaching, retraining, disciplinary actions, and/or termination of Service team members as required
Adhere to Health & Safety guidelines, as well as VTR’s Mission, Vision, and Values
Other duties as required

What You'll Bring:

Minimum 5 years of verifiable experience in a similar customer-facing, service coordinator, or account management role required
Long term experience in a similar team-management role required
Post-secondary education in Business, Engineering, Manufacturing, or related field
Previous experience using CRM software to track customer details, correspondence, and project information
Strong knowledge of Microsoft Office programs, including Excel, Outlook, Word, & Teams
Knowledge of manufacturing, industrial automation, or machine design as an asset
Exemplary customer service and demonstrated success in building and maintaining rapport with new and existing customers
Experience proposing and/or presenting thoughts, findings, solutions
Experience creating presentations, reports, and dashboards
Strong attention to detail, communication, and time management skills
Strong leader and team member, with the ability to learn from others and transfer knowledge clearly
Demonstrates adaptability and the ability to adhere to tight deadlines
Ability to remain organized in a fast-paced and ever-changing environment/industry
Demonstrates innovative thinking and proactive/reactive problem-solving skills
Demonstrated commitment to quality and safety
Ability to disseminate information in various forms
Must maintain a valid driver’s license and Canadian passport
Ability to travel up to 10% of the time for customer visits and trade shows in both Canada and the US.
Must be able to adequately manage credit cards/corporate cards
Strong understanding of proprietary information and commitment to confidentiality

Additional Information:

Minimum 40 hours per week
DPSP Matching Program
Benefits, Health Spending Account, & Life Insurance
Annual Bonus(es)
Casual dress
Annual PPE Allowance
Birthday Paid Day Off
Paid Shutdown between Christmas and New Years
Lunchroom with provided food and drinks
Biweekly Lunches
Paid education and training

Work Conditions:

On-site role at our Grimsby facility, with national or international travel approximately 10-20% of the calendar year; Extended travel on weekdays and which may rarely bridge over a weekend or into the evening, for customer visits/outings and tradeshows globally. Common travel methods include air and car travel.
Temperature-controlled environment
Manufacturing setting with exposure to loud work noises when on shop floor and prolonged or frequent standing
Office environment with prolonged or frequent sitting at computer/desk
CSA-approved safety Shoes Required
Hearing protection and safety glasses provided when required

We thank all applicants for their interest; however, we will only contact those who best meet our needs and qualifications.

In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, VTR Feeder Solutions is an equal opportunity employer who is committed to providing an inclusive and barrier-free recruitment and selection process. Applicants should advise Human Resources if they require any type of accommodation during the recruitment process, and may refer to our Accessibility Contact page accessible through our company website

Thank you for your interest in working with VTR!

Job Type: Full-time

Pay: From $120,000.00 per year

Benefits:

Casual dress
Dental care
Discounted or free food
Extended health care
Life insurance
On-site parking
Paid time off
RRSP match
Tuition reimbursement
Vision care

Application question(s):

Please described your experience related to managing a team of direct reports (coaching, training, progressive discipline, hiring, task management, etc.)
Are you willing and able to travel to local and international customer sites 10-20% of the year?
This role is 100% on-site. Are you available to work on-site in Grimsby, Monday to Friday?

Licence/Certification:

Driver's License & Passport (required)

Work Location: In person

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : shift manager (milton, on)

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