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Dialer Lead Developer

Phillips & Cohen Associates Ltd.
Canada

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Détails du poste

Temps plein

Compétences

SAS
Bases de données relationnelles
Centre d'appels
Amélioration des processus
SQL
Esprit d'analyse
Sens de l'organisation
Compétences en communication

Description complète du poste

Main purpose: Under the direction of the Director of Global Telephony, this position will be responsible for all activities that support the US and Canadian Dialer platforms and data.

Key elements:

Develop, maintain, and optimize SAS and SQL code for reporting, analytics, and operational processes
Analyze large datasets to identify trends, operational gaps, and performance opportunities
Troubleshoot data issues, process failures, and reporting discrepancies across multiple systems
Partner with operations teams to improve workflows, reporting accuracy, and business efficiency
Communicate technical findings and operational impacts clearly to management and executive leadership
Create and maintain dashboards, recurring reports, and ad hoc analyses
Participate in root cause analysis and resolution of production or operational incidents
Collaborate with cross-functional teams including IT, Operations, Compliance, and Leadership
Document processes, business rules, and technical specifications
Support strategic initiatives through data-driven recommendations
Critical thinking and problem solving
Attention to detail
Ability to work independently and collaboratively
Adaptability in a fast-changing environment

Required Qualifications / Experience

Strong experience with SAS programming and SQL development
Experience querying and manipulating large relational databases
Experience with process improvement initiatives
Background in collections, call center operations, or related industries is a plus
Ability to troubleshoot complex operational and data-related issues
Strong analytical and problem-solving skills
Excellent written and verbal communication skills
Ability to present information effectively to both technical and non-technical audiences
Experience interacting with senior leadership and C-suite stakeholders
Strong organizational skills and ability to manage multiple priorities

About Phillips & Cohen Associates, Ltd.
PCA provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, veteran status, genetic information and any other basis protected by federal, state or local laws and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of our jobs.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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