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Victim/Witness Services Worker

Ministry of the Attorney General
Toronto, ON

Postuler dès maintenant

Détails du poste

Temporaire
Il y a 13 jours

Avantages

Assurance Dentaire
Programme d'Aide aux Employés

Compétences

Bilingue
Français
Anglais
Microsoft Office
Gestion de cas
Compétences en informatique
Compétences en communication
Permis de conduire

Description complète du poste

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Apply By: Friday, June 26, 2026 11:59 pm EDT

Victim/Witness Services Worker

Job ID:

245766

Posting status:

Open

Organization:

Ministry of the Attorney General

Division:

Victims and Vulnerable Persons Division and Victim Witness Assistance Program

City:

Newmarket, Toronto

Position(s) language:

English

Job term:

2 Permanent, 1 Temporary (up to 12 months, with possibility of extension)

Job code:

03521 - Executive Officer 1 B/U

Salary:

$1,265.80 - $1,554.23 Per week*
*Indicates the salary listed as per the OPSEU Collective Agreement.

Help people navigate the most difficult times of their lives

Bring your empathetic communication skills and understanding of complex case management, needs assessment, emotional support and client advocacy to a dedicated team as we support victims and witnesses of crimes while they participate in the criminal court process.

Please note we are hiring for three positions:

1 permanent position, located at 50 Eagle St. Newmarket. This position is part of the Victim Witness Assistance Program.
1 permanent position, located at 50 Eagle St., Newmarket. This position is part of the Victim Witness Assistance Program focused on human trafficking cases.
1 temporary up 12 months with possibility of extension, located at 720 Bay St, Toronto. This position is part of the Special Prosecutions Unit and supports victims and witnesses in cases involving shootings (homicides and attempted murders), home invasions, armed robberies, threatening and other traumatic incidents involving a gun, hate crime, and human trafficking.

About the job

As a team member of the Victim/Witness Assistance Program (VWAP) office, every day will be a little different depending on the needs of your clients and your case files. You can expect the typical day to include activities like:

Informing clients about their case, victims' rights, and what they need to know about and can expect during the criminal court process
Navigating the court process alongside your client to educate and help them understand their role in the criminal justice system
Providing emotional support and crisis intervention to vulnerable clients through a trauma-informed and victim-centered lens, including assessing risks and needs
Maintaining relationships with criminal justice partners and community agencies to advocate on behalf of your clients and refer clients for services like counselling and safety planning
Documenting throughout the case management process to create timely and accurate case notes
Participating in projects to review and improve services, committees to collaborate and build relationships, and public education activities to promote the program

Read about the Victim/Witness Assistance Program and how the program helps victims and witnesses of crime.

Note: For the Toronto Special Prosecutions position, a car and driver's license is not required, however you will be expected to travel to various court houses and police stations throughout the region and, on occasion, you may be required to travel outside of the Toronto Region.

What you bring to the team

Technical Knowledge

You have the ability to support marginalized and vulnerable clients who are victims or witnesses of crimes, including but not limited to firearm discharge, homicide, and human trafficking related cases
You have crisis response and intervention skills to help clients in need
You can interpret and apply relevant legislation and policies about victims of crime and court proceedings to support clients in their understanding of legal court processes

Judgement and Problem Solving Skills

You can identify risks to clients, develop case plans, make appropriate referrals and communicate to justice partners
You can address complex client needs based on information provided
You can recommend new services or service improvements and foster co-operation when implementing changes
You can collaborate with your team members and manager on complicated and contentious issues

Communication, Interpersonal and Teamwork Skills

You can support clients from diverse communities and be sensitive to their needs
You can network with community agencies and work together with criminal justice partners
You can write reports and case file summaries
You can help develop and deliver training programs and public education sessions
You can contribute to an inclusive environment for your team members and clients

Case Management, Organizational and Planning Skills

You can manage a large caseload of files with little supervision
You can prioritize work in an environment with challenging and urgent deadlines

Computer Skills

You can use a variety of MS Office software for communication, reports, and presentations
You can work with database systems to access and maintain case and client records
You can use video conferencing systems and applications to engage with clients

Important Pre-Assignment Application Process

As part of the application process, please provide a written response of 250 words or less to describe the following:

Working as a Victim Witness Services Worker can be highly challenging and emotionally demanding. You will need to demonstrate empathy and resilience while maintaining professional boundaries. Please describe how you would apply trauma-informed practices in your interactions supporting individuals who have experienced trauma. How would your knowledge and experience guide you in navigating situations with conflicting emotions and cultural considerations?

Please write your full name at the top of your pre-assignment response and include with your cover letter and resume and upload under ONE attachment. Applications that do not have the pre-assignment included will NOT be considered in the screening stage.

Don't meet every qualification?

If you're excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.

What we offer

We are a supportive and compassionate team who play a crucial role in navigating people through some of the most difficult experiences of their lives. We offer a comprehensive training program to ensure that all Victim/Witness Services Workers have the skills needed to support both their clients and themselves.

We know the work can be demanding emotionally and are committed to the wellness of our employees. This includes mental health support through a trauma-informed lens, training and resources on compassion fatigue, burnout and vicarious trauma, and continuous support from your management team.

Our local leadership teams at VWAP offices foster a supportive and inclusive environment, empowering Victim/Witness Service Workers to make meaningful impacts for our clients.

The Ontario Public Service is one of Ontario's largest employers. Employees work for 31 ministries, with offices in more than 70 cities across the province. We offer:

a career that can grow across ministries and job functions
flexible learning and developmental opportunities, including education and mentorship programs
many employee networks offering support for and education about underrepresented groups

This role comes with a comprehensive compensation and benefits package that includes:

optional enrollment in a defined-benefit lifetime pension plan (guaranteed, ongoing inflation-protected income after retirement)
optional enrollment in a group health, dental, life and disability benefits
pay in lieu of benefits (6% of gross pay), pay in lieu of statutory holidays (5% of gross pay), and pay in lieu of vacation (4% of gross pay)
an Employee and Family Assistance Program, which provides confidential counseling services
Inclusive Counselling Services, which provides confidential mental health support from professionals belonging to diverse communities

Don't meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

diversity, equity and inclusion initiatives
accessibility
Anti-Racism Policy

Additional information:

Apply by:

Friday, June 26, 2026 11:59 pm EDT

Position details:

1 English Temporary, duration up to 12 months, 720 Bay St, Toronto, Toronto Region, Vulnerable Sector Check
2 English Permanent, 50 Eagle St W, Newmarket, Central Region, Vulnerable Sector Check

Compensation group:

Ontario Public Service Employees Union

Work hours:

Schedule 6

Category:

Administrative and Support Services

Posted on:

Friday, June 12, 2026

Note:

About security checks:
A criminal or other federal offence record does not automatically disqualify you from the position. We consider each situation based on the position's responsibilities.
If a check is needed and you've lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you'll need to provide an out-of-country police clearance certificate from the country you lived in.
Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential.
T-AG-245766/26(3)

How to apply:

You must apply online.

Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.

Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.

Read the job description to make sure you understand this job.

OPS employees are required to quote their WIN EMPLOYEE ID number when applying.

If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.

Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.

Strengthening Ontario, together

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Victim/Witness Services Worker

Help people navigate the most difficult times of their lives

About the job

What you bring to the team

Technical Knowledge

Judgement and Problem Solving Skills

Communication, Interpersonal and Teamwork Skills

Case Management, Organizational and Planning Skills

Computer Skills

** Important Pre-Assignment Application Process**

Don't meet every qualification?

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:

What we offer

Don't meet every qualification?

How we support diversity, inclusion and accessibility

Additional information:

How to apply:

Important Pre-Assignment Application Process