Are you a strong hospitality leader with extensive management experience, particularly in hotels with food and beverage services? Frontiers North Inc. has an exciting opportunity for an experienced GENERAL MANAGER, HOSPITALITY to join our team for a 1-year term position to oversee hotel, restaurant, and event operations. This dynamic position will also play an instrumental role in leading operations at the newly renovated Tundra Inn, in Churchill, Manitoba.
At Frontiers North, our purpose is rooted in meaningful connections – with the land, wildlife, and each other. Located on the shores of Hudson Bay in Churchill, Manitoba – the polar bear and beluga whale capital of the world – our company’s two dynamic divisions, Frontiers North Adventures and Frontiers North Hospitality, offer guided tours and activities alongside seasonal restaurants, welcoming accommodations, and a retail store that serve guests from across the globe. United by a shared commitment to stewardship, we aim to leave a positive impact through our operations and guest experiences while honouring the people and places that make Canada’s North extraordinary.
If you’re ready to take on a unique leadership role in an unforgettable destination, we’d love to hear from you.
JOB SUMMARY
The General Manager, Hospitality provides leadership, oversight, and strategic coordination of all hospitality operations at Frontiers North Inc. (Frontiers North). In addition, this role serves as the operational lead for the launch of the newly renovated Tundra Inn, collaborating with the Internal Project Lead to ensure the owners’ vision is successfully translated into guest service standards. The position manages the transition into ongoing operations following the launch, ensures compliance with licensing and safety regulations, and leads change management initiatives to refine team workflows within the renovated facility. They also oversee cross-functional teams, manage vendor relationships, and drive continuous improvement to support Frontiers North's mission, guest experience goals, and sustainability commitments.
ESSENTIAL DUTIES AND RESPONSIBILITIES*
Operational Leadership
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Oversee all hospitality operations, including guest services, accommodations, facilities care, restaurant, food and beverage services, and catering and event functions.
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Provide overall direction and coordination across hospitality departments to ensure consistent service standards, effective communication, and alignment with organizational priorities.
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Lead and manage seasonal opening and closing procedures for all hospitality facilities.
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Ensure readiness for inspections and full compliance with applicable health, safety, sanitation, and hospitality regulations.
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Maintain consistent service delivery standards across all operational areas.
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Coordinate and support the operational execution of catering services and on-site events, ensuring alignment with service expectations.
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Manage the 24-hour Tundra Inn phone line, ensuring coverage, responsiveness, and clear communication with guests and staff. Delegate monitoring responsibilities as appropriate while maintaining overall accountability.
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Oversee guest transportation logistics, including scheduling, coordination, and execution using company vehicles. Ensure safe, timely service and delegate driving or dispatch tasks when appropriate.
Tundra Inn Post-Renovation Operations and Project Completion
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Collaborate with the Project Lead on outstanding renovation, deficiency, warranty, equipment, furnishing, and other post-opening project items related to the Tundra Inn.
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Represent hospitality operational requirements when identifying, prioritizing, and completing outstanding project work.
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Coordinate with contractors, vendors, and internal teams to support the completion of remaining project items while minimizing disruption to guests and hospitality operations.
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Monitor the functionality of renovated guest rooms, public areas, operational spaces, equipment, and systems, identifying deficiencies or operational concerns and coordinating appropriate follow-up.
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Track outstanding project items, operational impacts, risks, and priorities, and provide timely updates to the Project Lead and other appropriate stakeholders.
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Continue to refine workflows, procedures, service standards, and operational practices based on experience operating within the renovated property.
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Support the transition from project completion to ongoing operational ownership, ensuring outstanding items are appropriately documented, resolved, or incorporated into regular maintenance and operational processes.
Licensing and Compliance
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Maintain responsibility for acquiring, renewing, and complying with all operational licenses and permits, including liquor licenses, occupancy permits, and food handling permits.
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Ensure all hospitality practices meet or exceed provincial and municipal regulatory requirements.
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Serve as the point of contact for inspections and licensing-related audits or communications.
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Implement procedures to safeguard the organization’s ability to legally operate all hospitality services, including staying informed about regulatory changes that affect operations.
Cost Tracking and Vendor Oversight
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Lead procurement of hospitality-related goods and services using ethical and sustainable sourcing principles.
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Monitor and analyze operational expenditures to identify opportunities for improved cost efficiency.
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Evaluate vendor performance in terms of pricing, reliability, and service quality, and make recommendations accordingly.
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Oversee hospitality-related invoicing, reconciliation, and accounts payable/receivable in coordination with the finance team.
Team Leadership and Development
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Oversee staff scheduling across all hospitality departments, ensuring adequate coverage, compliance with employment standards, and alignment with seasonal operational needs.
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Ensure the Assistant General Manager, Hospitality is equipped and supported to lead day-to-day hospitality operations, stepping in to provide strategic guidance, support, or backup as needed.
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Provide supervision and mentorship to direct reports, setting clear expectations and supporting their growth and performance.
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Partner with Human Resources to support recruitment, onboarding, training, and staff engagement for seasonal teams.
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Lead goal setting and alignment conversations with team members to ensure individual performance is connected to operational objectives and organizational values.
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Lead and implement cross-training initiatives to promote internal growth and support operational coverage.
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Address and resolve employee issues in a timely and consistent manner, ensuring proper documentation and adherence to company policies and employment standards to support a respectful, fair, and legally compliant workplace; collaborate with Human Resources when escalation or additional support is required.
Staff Housing and Travel Oversight and Logistics
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Oversee seasonal staff housing allocation plans based on contracts, availability, and staffing needs.
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Oversee lease agreements, utility services, inventory levels, and general upkeep of staff accommodations.
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Coordinate with the Property Maintenance Manager to ensure housing units meet safety and quality standards.
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Delegate day-to-day housing coordination to the Assistant General Manager, Hospitality, who serves as the primary contact for staff move-ins/outs, concerns, and compliance with housing policies.
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Oversee the coordination of seasonal hospitality staff travel, ensuring that transportation details are confirmed, communicated, and aligned with arrival and departure schedules.
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Oversee transportation logistics for hospitality staff, including airport/train station pickups and drop-offs, as well as daily worksite transfers at shift start and end times.
Marketing, Sales, and Guest Engagement
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Collaborate with the marketing team to enhance visibility of hospitality services through digital platforms and community engagement.
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Manage group meal logistics for Frontiers North Adventures tours including coordinating seating assignments, service timing, and communication with hospitality teams; oversee seating and invoicing for external tour operator group dining contracts based on operational scheduling.
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Respond promptly to guest inquiries via phone and email to support occupancy targets and guest satisfaction.
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Represent Frontiers North Hospitality during community events.
Strategic Planning and Continuous Improvement
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Lead seasonal and long-term planning for staffing, capacity, and contingency readiness.
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Conduct post-season reviews to evaluate operational performance and identify improvements.
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Use financial and guest experience data to inform decisions related to process enhancements and service quality.
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Develop, document, and continuously improve workflow documentation and standard operating procedures (SOPs) to improve consistency and efficiency; ensure all SOPs and workflow documentation are accessible.
Project Coordination
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Coordinate local execution of hospitality-related projects, including upgrades, service enhancements, or infrastructure improvements.
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Liaise with contractors and internal teams to support project timelines while minimizing operational disruptions.
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Communicate project updates to team members and ensure service standards are maintained during project execution.
Teamwork and Organizational Culture
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Collaborate with and assist other members of the Frontiers North team to achieve organizational goals.
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Maintain open communication and collaborate actively with team members and other departments to ensure seamless delivery of guest services and staff support.
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Communicate with coworkers using approved messaging platforms, such as Slack and 7shifts, and established communication protocols.
- Lead departmental meetings to communicate updates, ensure alignment, and celebrate team successes.
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Actively participate in company-wide meetings to stay connected and informed.
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Uphold the behaviours of a safe, respectful, and inclusive workplace that recognizes and respects diversity and individual differences.
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Understand Frontiers North’s values, mission, and strategic plans to support the organization.
- Understand, respect, and support Frontiers North’s commitment to corporate social responsibility and operating sustainably.
Workplace Safety and Health
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Ensure all hospitality operations and internal policies comply with the Workplace Safety and Health Act and Regulation and the Public Health Act, including proper use of personal protective equipment (PPE) when required.
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Coordinate and oversee emergency response protocols for hospitality teams and guests, ensuring readiness and clear procedures across all locations and teams.
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Actively participate in and lead safety meetings, training sessions, and safety-focused initiatives; contribute insights that strengthen the organization’s safety culture.
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Maintain and model a clean, hazard-free, and organized work environment; set and communicate clear safety expectations across all workspaces and team function.
REQUIRED EDUCATION, CERTIFICATIONS, AND EXPERIENCE
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Post-secondary education from an accredited institution in hospitality management, business, and/or a related field, or an acceptable combination of education and experience.
- Valid Smart Choices for Responsible Service, Clean It Right, and Food Handlers certification, or equivalent.
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Valid First Aid and CPR certification.
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Valid Class 5 (standard) driver’s license is required.
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Valid Class 4 (passenger vehicle up to 24 passengers), or the ability to obtain one, is required.
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5+ years of progressive experience in hospitality operations, with at least 3 years in a leadership role (e.g., hotel manager, operations manager, food and beverage manager).
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Experience managing lodging, dining, and staff accommodations in a remote, seasonal, or logistically complex environment (e.g., Churchill).
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Proven experience in supervising diverse teams, managing compliance (e.g., liquor licenses), and supporting staff performance and relations.
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Experience in multi-departmental oversight, vendor management, and tourism-aligned hospitality operations.
SPECIFIC KNOWLEDGE, SKILLS, AND ABILITIES
Operational and Strategic Competencies
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Knowledge of hospitality operations, including lodging, food and beverage service, housekeeping, and staff accommodations in remote or seasonal contexts.
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Ability to plan and coordinate seasonal openings and closures, resource allocations, and operational schedules.
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Understanding of regulatory requirements related to liquor licensing, food safety, and public health compliance.
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Ability to oversee workforce scheduling to ensure compliance with labour standards, cost-efficiency, and alignment with fluctuating operational demands.
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Skill in managing staff housing logistics, including lease oversight, vendor coordination, utility setup, and cost tracking.
Leadership and Team Development
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Ability to lead and support multidisciplinary teams with professionalism, empathy, and accountability.
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Skill in conducting goal-setting conversations, coaching team members, and supporting inclusive and respectful workplace culture.
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Ability to develop and refine standard operating procedures to align day-to-day operations with organizational priorities.
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Strong judgment in resolving employee concerns and applying workplace policies in a fair, consistent, and documented manner.
Guest Experience and Service Management
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Commitment to delivering high-quality guest experiences across accommodations, dining, and group services.
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Ability to manage group dining logistics for internal programs and external operators, ensuring appropriate seating, timing, and service coordination.
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Familiarity with using guest feedback and operational indicators to maintain service consistency and cleanliness standards.
Communication and Stakeholder Collaboration
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Effective written and verbal communication skills in English; additional language skills are an asset.
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Ability to collaborate with internal departments including human resources, finance, marketing, operations, and logistics to support integrated hospitality services.
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Strong interpersonal and conflict resolution skills for working with staff, guests, landlords, and service providers.
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Confidence in leading meetings, delegating tasks, and communicating expectations across teams.
Technical and Digital Proficiencies
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Proficient in Google Workspace (Gmail, Docs, Sheets, Drive) (preferred) or Microsoft 365, and common hospitality tools such as Point of Sale (POS) and Property Management Systems (PMS).
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Comfortable working in a Mac OS environment and using digital platforms for scheduling, communication, and record keeping.
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Ability to maintain accurate documentation for licensing, housing, guest services, inventory, and operational reporting.
SPECIAL CONDITIONS OF EMPLOYMENT
Location and Travel
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This position is based in Churchill, Manitoba, a remote subarctic community only accessible by rail or plane.
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This role will require occasional travel to Winnipeg, Manitoba. Other travel may be required. (<1%).
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Travel requirements will vary throughout the year based on strategic priorities, industry events, and partner engagement.
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Frontiers North may require you to work from another Frontiers North location within commutable distance of your primary work location upon reasonable notice.
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Frontiers North reserves the right to relocate this position upon reasonable notice to such other locations as may be needed.
Work Environment
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Working in a small subarctic community involves adapting to extreme weather conditions, including prolonged cold, snow, and wind.
- Access to goods and services may be limited compared to urban centres, and infrastructure can be affected by seasonal factors. Success in this environment requires flexibility, resilience, and an ability to plan for weather- and season-related impacts on daily operations.
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This position works across a mix of office, hotel, restaurant and kitchen, staff vehicle, and staff housing environments and requires regular movement between locations and operational areas.
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Office work includes computer-based administrative, planning, communication, scheduling, financial, and reporting responsibilities.
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Hotel environments include guest rooms, public areas, front desk and housekeeping spaces, stairways, storage areas, and other operational areas with frequent movement of guests and employees.
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Restaurant and kitchen environments are often fast paced and may involve exposure to heat, noise, steam, food odours, cleaning products, wet or slippery floors, kitchen equipment, and close proximity to employees carrying hot food, dishes, supplies, or equipment.
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Work in staff vehicles may include driving or travelling in winter conditions, reduced visibility, snow and ice, and transporting employees, guests, supplies, or equipment between operational locations.
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Staff housing responsibilities may require entering and inspecting employee accommodations, addressing housing concerns, coordinating move-ins and move-outs, and working in shared residential spaces.
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The position may also require access to areas where maintenance, renovation, deficiency, or contractor work is underway. These environments may involve temporary noise, dust, restricted access, equipment, tools, or other changing site conditions.
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The nature of hospitality operations requires flexibility to move between administrative and operational environments and to respond to changing guest, employee, facility, and service needs throughout the day.
Physical Requirements
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This position requires the ability to perform physically demanding work, including extended periods of standing, frequent movement throughout kitchen and service areas, and working in close proximity to coworkers in fast-paced conditions. Duties may include safely carrying and lifting items up to 50 pounds (22.68 kilograms), bending, crouching, kneeling, reaching overhead, climbing stairs, and navigating tight or congested spaces.
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Safe work practices must be consistently followed, including the use of slip-resistant footwear, proper lifting techniques, and ongoing situational awareness to support personal safety and the safety of others in the kitchen environment.
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This position requires the ability to work in close proximity to a variety of potential food allergens including, but not limited to citrus, strawberries and other fruits and vegetables, peanuts and other nuts and legumes, pork, poultry, beef, bison, shellfish/seafood, fish, and other meats.
- This position requires the ability to work in close proximity to a variety of cleaning chemicals including bleach and other sanitizers.
Fit-for-Duty
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Employees must be fit for work while on duty, including while performing work-related duties off-site. This includes being free from impairment due to substances like alcohol, cannabis, prescription medications or other drugs, as well as being in a suitable condition to handle the physical and psychological demands of the job.
- Employees are responsible for notifying their supervisor immediately if they are no longer fit for duty or if they observe a coworker who may not be fit for duty.
Other Requirements
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Must be able to work flexible hours including mornings, days, evenings, weekends, and holidays.
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Overtime will be required during evenings, weekends, and holidays, especially during peak seasons.
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Must be legally entitled to work in Canada.
- This description is not intended to be, nor should it be construed as, an all-inclusive list of responsibilities, skills, or working conditions associated with the position. It is intended to accurately reflect the activities and requirements of the position, but related duties may be added, deleted, or modified as necessary.
Frontiers North is proud to be an equal opportunity workplace and is committed to creating an inclusive and respectful work environment for all our employees. Hiring and other employment decisions at Frontiers North are made based on merit and without regard to race, colour, ancestry, place of origin, ethnicity, citizenship, sex, gender identity, gender expression, pregnancy, sexual orientation, record of offences, age, marital status, family status, source of income, religion, political belief, or physical or mental disability.
PERKS!
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Fantastic company discounts on and/or complimentary opportunities to experience Frontiers North Adventures tours and activities
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Great staff discounts at all Frontiers North properties (Tundra Pub, Tundra Inn, Ptarmigan, Fifty-Eight North: Home of the Tundra Buggy ®)
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Company events
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Free gym access
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Free shared staff accommodations or generous northern living premium
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Paid return travel to Churchill, MB
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Generous signing and completion bonuses
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Relocation assistance
CHECK US OUT!
Adventures
B Corp Certification
Social Responsibility
Tundra Buggy Adventure
Tundra Buggy Lodge
Fifty Eight North
Dan's Diner
The Ptarmigan
Tundra Pub
Tundra Inn
